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Service Delivery Manager Insurance information

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$29K

$93.9K

$160.5K

How much do service delivery manager insurance jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery manager insurance in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager in insurance?

Service Delivery Managers in Insurance are professionals responsible for overseeing the delivery of insurance services to clients and ensuring service quality meets established standards and client expectations. They act as a bridge between clients, operations teams, and other departments, coordinating resources, resolving issues, and implementing process improvements. Their main goal is to maintain high customer satisfaction, manage service-level agreements (SLAs), and continuously optimize service delivery processes within an insurance organization.

How does a service delivery manager in insurance typically collaborate with internal teams to ensure high-quality client service?

As a Service Delivery Manager in the insurance sector, you will regularly coordinate with claims processing, underwriting, IT, and customer service teams to ensure that services are delivered efficiently and meet client expectations. This collaboration often involves organizing cross-functional meetings, monitoring service-level agreements, and implementing process improvements based on client feedback. Building strong relationships across departments is key to proactively addressing potential issues and maintaining a seamless client experience. You'll also serve as a bridge between clients and internal stakeholders, translating customer needs into actionable strategies.

What are the key skills and qualifications needed to thrive as a service delivery manager in insurance, and why are they important?

To thrive as a Service Delivery Manager in Insurance, you need a solid understanding of insurance operations, project management, and service delivery frameworks, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management tools (like ServiceNow), CRM systems, and certifications such as ITIL are typical technical requirements. Outstanding communication, leadership, and problem-solving skills set top performers apart in coordinating teams and managing client expectations. These competencies ensure seamless service delivery, client satisfaction, and efficient resolution of issues in a highly regulated and customer-focused industry.

What is the difference between Service Delivery Manager Insurance vs Claims Manager Insurance?

AspectService Delivery Manager InsuranceClaims Manager Insurance
Primary FocusOverseeing service delivery processes and client satisfactionManaging insurance claims processing and settlement
Key ResponsibilitiesEnsuring service quality, coordinating teams, improving delivery efficiencyHandling claims, assessing damages, negotiating settlements
Required CredentialsInsurance certifications, project management skillsClaims handling certifications, insurance knowledge
Work EnvironmentClient-facing, operations, and service teamsClaims departments, adjusters, customer service

While both roles operate within the insurance industry, the Service Delivery Manager Insurance focuses on managing service quality and client satisfaction, whereas the Claims Manager Insurance concentrates on processing and settling claims. Understanding these differences helps in choosing the right career path or job search focus.

Is a service delivery manager insurance a good role?

A Service Delivery Manager in insurance is a valuable role responsible for overseeing client service operations, ensuring compliance, and managing teams. It often requires strong communication, leadership skills, and knowledge of insurance processes, with opportunities for career advancement and competitive compensation.

What are popular job titles related to Service Delivery Manager Insurance jobs?

For Service Delivery Manager Insurance jobs, the most frequently searched job titles are:

Infographic showing various Service Delivery Manager Insurance job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

District Service Delivery Manager

Attleboro Falls, MA • On-site

Clean Harbors
Environmental Consulting Services • 10K+ employees
Learn more about Clean Harborsexternal

$50K - $159K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Clean Harbors rating

7.0

Company rating: 7.0 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

42nd of 92 rated recycling and waste

Job description

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.

Why work for Clean Harbors?

  • Health and Safety is our #1 priority and we live it 3-6-5!

  • Competitive wages 

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Opportunities for growth and development for all the stages of your career

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments 

RESPONSIBILITIES

  • Responsible for District Adherence to Operational Guidelines
  • Manage Route Drivers/Admin within District
  • Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
  • Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
  • Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
  • Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
  • Collaboration with BPS Sales Directors to Enhance District Sales Performance
  • Manage District P&L
  • Ensure Timely Response to all Customer Requests

QUALIFICATIONS

  • Bachelor’s degree Business/Environmental Science/Engineering/Related

  • Extensive comparable work experience may be accepted in lieu of college or bachelor degree 
  • 24 or 40 hour OSHA training and annual updates
  • DOT/RCRA
  • Strong knowledge of logistics
  • Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
  • Budgeting and financial management skills; customer relationship management skills; change management skills
  • Proactive; able to collaborate with and inspire a range of people to achieve results

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment,

Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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About Clean Harbors

Sourced by ZipRecruiter

Clean Harbors is North America’s leading provider of environmental and industrial services. The Company serves a diverse customer base, including a majority of Fortune 500 companies. Its customer base spans a number of industries, including chemical, and manufacturing, as well as numerous government agencies. These customers rely on Clean Harbors to deliver a broad range of services such as end-to-end hazardous waste management, emergency spill response, industrial cleaning and maintenance, and recycling services. Through its Safety-Kleen subsidiary, Clean Harbors also is North America’s largest re-refiner and recycler of used oil and a leading provider of parts washers and environmental services to commercial, industrial and automotive customers. Founded in 1980 and based in Massachusetts, Clean Harbors operates throughout the United States, Canada, Mexico and Puerto Rico.

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Norwell, MA, US

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