Service Delivery Head Jobs (NOW HIRING)

Location: Remote (hub or hub-aligned locations preferred — San Diego, CA / St. Petersburg, FL / Huntsville, AL/National Capital Region); regular travel to customer sites and PVM hubs 

Reports To: PVM Integrator (COO)

Employment Type: Full-time

Billable Target: ~40% as a delivering Echo across the portfolio

PVM is an SBA 8(a)-certified, Service-Disabled Veteran-Owned Small Business and Palantir USG Vanguard Partner delivering mission-critical federal IT services and consulting. Our teams are small, senior, and hands-on. Everything we do runs through five core values: No Jerks. Keep It Real. Mission and Outcome Obsessed. Own It. Better Together.

PVM's Head of Delivery is our highest technical authority — and still the best Echo (Mission Integrator) in the building. This seat owns what PVM builds and how well we build it: the mission-outcome method, the technical standard, the architecture, the Echo craft bar, and the technical relationship with Palantir.

You're accountable for delivery outcomes across the company, but you don't personally run the day-to-day — staffing, utilization, and scheduling sit with Delivery Operations, which reports to you. You stay focused on where you create the most value: setting the technical bar, unsticking the hardest problems, and spending roughly 40% of your time hands-on building on live customer work.

This is a leadership seat that never stopped building.

• The mission-outcome method — define it, teach it, and make the call on whether a proposed outcome is real and buildable
• The technical standard — ontology and data model design, build patterns, security posture, testing, and design review, written down so it doesn't live in one head
• Super Echo capacity — stay billable at ~40%, dropping into live builds, workshops, or stalled outcomes to move them
• The team — lead, manage, and hold accountable the Echo corps and Delivery Operations; own the technical hiring bar; hold Delivery Operations accountable without taking the work back
• Palantir and customer credibility — be PVM's technical face to Palantir; advise customers; shape solutions alongside Growth
• Replicable capability — document how PVM builds, create reusable accelerators, and develop hub-local technical leads

• Still build — hands on keyboard, in a real customer environment, this year
• Can hold a technical bar under pressure, including telling a hiring manager no when a project is short
• Can lead, manage, and hold people accountable cleanly — praise, redirect, and hold someone to a standard in the same conversation
• Are credible with a general officer in the morning and in an ontology design session in the afternoon
• Fit PVM's values in your bones

• 10+ years in software, data, or forward-deployed engineering, with a track record of personally shipping systems into production
• 3+ years leading technical teams, including direct people leadership over engineers — hiring, developing, and managing performance
• Hands-on Palantir experience (Foundry, Gotham, and/or AIP) or a directly comparable forward-deployed engineering model
• Demonstrated ownership of a technical standard across more than one team
• Executive presence with senior customer stakeholders
• Experience holding an operations or program-management function accountable through a direct report
• Willingness to carry a real billable delivery load (~40%) as a permanent feature of the seat
• U.S. citizenship; ability to obtain and hold a security clearance

Preferred: Prior Palantir Forward Deployed Engineer (FDE), Deployment Strategist, or partner-side delivery leadership; defense/intelligence/national security experience; active or recent clearance; experience with the Entrepreneurial Operating System (EOS), a business management framework built around quarterly goal-setting, weekly team meetings, and performance scorecards.

Send your résumé and a short note (one page or less) describing something hard you personally built and what it changed for the people who used it. We're not looking for a polished cover letter — we're looking for evidence you've built something that mattered.

Pat V. Mack, Inc. · Service-Disabled Veteran-Owned Small Business · Palantir Vanguard Partner · We serve those who serve.