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Service Center Inbound Calls Jobs in Atlanta, GA

asburyauto

Service BDC Team Lead

Sandy Springs, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Center) Team Leads are tasked with managing large amounts of inbound/outbound calls and emails in a ... Partner with the service department to schedule vehicle service appointments * Contact and ...

IDR Healthcare

Customer Care Advisor

Suwanee, GA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

Receive inbound inquiries regarding products and services * Coordinate activities with other ... Utilize computer systems to gather information, troubleshoot, monitor calls and check product ...

asburyauto

Service BDC Team Lead

Sandy Springs, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Center) Team Leads are tasked with managing large amounts of inbound/outbound calls and emails in a ... Partner with the service department to schedule vehicle service appointments * Contact and ...

Intralot

Call Center Operator _Sports Betting

Duluth, GA · On-site

Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center ... Handle Chat Support, Inbound calls and answer emails from customers. * Ensure high quality service ...

asburyauto

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information ...

asburyauto

BDC Service Agent

Duluth, GA · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information ...

Southern Tire Mart

Customer Service Representative

Forest Park, GA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer inbound calls promptly and professionally. * Provide accurate information on products ... Basic computer skills; experience with call center or dispatch systems preferred. Benefits ...

Southern Tire Mart

Customer Service Representative

Forest Park, GA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer inbound calls promptly and professionally. * Provide accurate information on products ... Basic computer skills; experience with call center or dispatch systems preferred. Benefits ...

Cox Enterprises

Bilingual Service Center Specialist II

Atlanta, GA · On-site

$16.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Center Specialist II Cox Automotive is currently seeking a Bilingual Service Center ... Independently manages incoming calls, emails, and digital communications to the ESC, utilizing ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Atlanta, GA

Service Center Inbound Calls information

See Atlanta, GA salary details

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How much do service center inbound calls jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service center inbound calls in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are popular job titles related to Service Center Inbound Calls jobs in Atlanta, GA?

For Service Center Inbound Calls jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Atlanta, GA look for?

The top searched job categories for Service Center Inbound Calls jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Service Center Inbound Calls jobs?

Cities near Atlanta, GA with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Service BDC Team Lead

asburyauto

Sandy Springs, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives. They are also responsible for daily tasks including scheduling, training and supporting a large team.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Answer all calls in a prompt, professional, and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • Leads must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast-paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Deferred Holiday Pay Match 
  • Paid training 
  • Stock Awards(select management and front-line team members eligible

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans 
  • Up to 12 weeks of paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax-free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance, and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which include paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunity

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