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Service Center Inbound Calls Jobs in Alabama (NOW HIRING)

Robert Half

Service Scheduler - EXP

Pelham, AL · On-site

$17 - $17.50/hr

Coordinate service appointments by organizing technician schedules, adjusting timelines, and ... Respond to inbound calls and messages professionally, provide clear updates, and direct inquiries ...

TEKsystems

Customer Service Representative

Hoover, AL

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Customer service, retail, inbound calls, Customer support, Call center, claims adjudication, case manage, quality assurance, data entry Top Skills Details Customer service,retail,inbound calls ...

Aspen Dental

Bilingual Scheduling Center Agent

Alabaster, AL

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... about Aspen Dental services, * Answer inbound calls in a high-volume environment, while ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

BrandNest

Call Center Representative

Birmingham, AL

$17 - $27/hr

... inbound and outbound calls, providing information, and delivering excellent customer service. Key ... Contribute to a positive and team-oriented call center environment. What We Offer * Paid training ...

New

JM Hunter Group

Lumber Trader

Fairhope, AL

Handles inbound calls and provides callers with product and service information. * Fields customer support calls, following up on matters such as deliveries, claims, returns and other customer ...

Long's

Customer Service Representative

Saraland, AL · On-site

$15.48/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... of inbound calls, approximately 120-150 per day • Provide pricing, product, and delivery ... customer service skills • Good math, problem-solving, and decision-making abilities • ...

Birmingham

Insurance Advisor

Birmingham, AL · On-site

Ability to effectively handle inbound calls and make outbound calls while employing the ... Minimum of 1-2 years experience selling over the telephone, preferably in a sales call center ...

Birmingham

Insurance Advisor

Birmingham, AL · On-site

Ability to effectively handle inbound calls and make outbound calls while employing the ... Minimum of 1-2 years experience selling over the telephone, preferably in a sales call center ...

Long's Human Resource Services

Be Seen First

Customer Service Representative

Saraland, AL · On-site

$15.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative - Saraland, AL Now hiring an entry-level Customer Service ... Handle a high volume of inbound calls, approximately 120-150 per day * Provide pricing, product ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Alabama

Service Center Inbound Calls information

See Alabama salary details

$9

$15

$23

How much do service center inbound calls jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for service center inbound calls in Alabama is $15.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.54 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are popular job titles related to Service Center Inbound Calls jobs in Alabama?

For Service Center Inbound Calls jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Service Center Inbound Calls jobs in Alabama look for?

The top searched job categories for Service Center Inbound Calls jobs in Alabama are:

What cities in Alabama are hiring for Service Center Inbound Calls jobs?

Cities in Alabama with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Alabama as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,236 per year, or $15 per hour.

Service Scheduler - EXP

Robert Half

Pelham, AL • On-site

$17 - $17.50/hr

Temporary

Posted 6 days ago

Job description

This Long-term Contract position is ideal for someone who enjoys balancing customer communication, appointment planning, and administrative support in a fast-paced environment. The person in this role will help keep schedules organized, respond to inbound requests, and work closely with internal teams to ensure service needs are handled efficiently.


Responsibilities:

• Coordinate service appointments by organizing technician schedules, adjusting timelines, and confirming visit details with customers.

• Respond to inbound calls and messages professionally, provide clear updates, and direct inquiries to the appropriate teams when needed.

• Maintain calendars, meeting schedules, and teleconference arrangements to support smooth day-to-day office operations.

• Partner with operations and dispatch staff to align service requests, resource availability, and job priorities.

• Prepare, file, and manage service-related correspondence, records, and documentation with accuracy and timeliness.

• Assist with materials handling and administrative follow-up to help service activities stay on track.

• Support HR-related administrative tasks, including scheduling interviews and assisting with hiring coordination as needed.

• Contribute to team collaboration by organizing conference calls, sharing updates, and helping resolve scheduling conflicts.

• Communicate basic service information clearly to customers and internal stakeholders, including matters related to HVAC service coordination where applicable.

• High school diploma or equivalent required.
• Previous experience in scheduling, dispatching, office coordination, or customer-facing administrative work.
• Strong customer service and communication skills, including confidence handling inbound calls and written correspondence.
• Ability to manage multiple appointments, calendars, and shifting priorities with strong attention to detail.
• Familiarity with office procedures, filing practices, and general administrative support responsibilities.
• Comfortable working collaboratively with operations, service teams, and HR support functions.
• Basic understanding of service environments such as HVAC or field service operations is preferred.
• Ability to perform physical tasks when needed, including occasional heavy lifting.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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