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Service Bdc Manager Jobs in Wisconsin (NOW HIRING)

Kunes Auto Group

Automotive BDC Manager

Madison, WI

Employee Discounts on Vehicles, Parts, and Service * Ongoing Training and Professional Development ... prior BDC management/ leadership experience strongly preferred * Automotive retail or service ...

Delavan Holdings

Automotive BDC Manager

Madison, WI · On-site

AUTOMOTIVE BDC MANAGER Unlimited Earning Potential Career Growth Paid Training Why Kunes Auto Group ... Employee Discounts on Vehicles, Parts, and Service * Ongoing Training and Professional Development

Kunes Auto

Automotive BDC Manager

Madison, WI · On-site

Employee Discounts on Vehicles, Parts, and Service * Ongoing Training and Professional Development ... prior BDC management/ leadership experience strongly preferred * Automotive retail or service ...

Zimbrick Automotive

Service BDC Representative

Madison, WI · On-site

$16 - $22/hr

Our Service BDC Representatives are the virtual point of contact for Zimbrick customers needing ... management Full benefits package, including 401k, match and profit sharing Pick your path ...

Kunes Auto

Automotive BDC Representative

Stoughton, WI · On-site

$15/hr

Whether you've worked in a call center, retail, customer service, or another phone-based role, we ... Accurately document all customer interactions in the CRM system * Collaborate with the sales team ...

Kunes Auto

Automotive BDC Representative

Madison, WI · On-site

$15/hr

Whether you've worked in a call center, retail, customer service, or another phone-based role, we ... Accurately document all customer interactions in the CRM system * Collaborate with the sales team ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Wisconsin

Service Bdc Manager information

See Wisconsin salary details

$19.2K

$69.8K

$116.6K

How much do service bdc manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service bdc manager in Wisconsin is $69,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Wisconsin?

For Service Bdc Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Wisconsin look for?

The top searched job categories for Service Bdc Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Bdc Manager jobs?

Cities in Wisconsin with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,841 per year, or $33.6 per hour.

Automotive BDC Manager

Kunes Auto Group

Madison, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Kunes Auto Group rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

133rd of 151 rated car dealerships

Job description

Description

AUTOMOTIVE BDC MANAGER

Unlimited Earning Potential | Career Growth | Paid Training


Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed-whether you're an experienced professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

  • Paid Training and Ongoing Professional Development
  • Career Growth Opportunities Across 40+ Dealerships
  • Comprehensive Benefits Package
  • Supportive Leadership and Team Environment
  • Opportunity to Make a Difference in the Communities We Serve

Position Summary

Kunes Auto Group is seeking a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of BDC Representatives. In this hands-on leadership role, you'll oversee inbound and outbound calls, internet leads, and equity mining efforts-directly managing a team of reps while creating a positive, productive, and professional work environment that impacts store performance and customer experience. 


Compensation

  • Salary + Performance Bonus Opportunities


Benefits

Eligible team members may receive:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off
  • Life Insurance
  • Employee Assistance Program
  • Daily Pay Options
  • Employee Discounts on Vehicles, Parts, and Service
  • Ongoing Training and Professional Development
  • Career Advancement Opportunities Throughout Kunes Auto Group

Requirements

 Responsibilities

  • Lead and develop the BDC team-hiring, coaching, and motivating reps who report directly to you
  • Handle incoming sales and service calls as needed
  • Monitor call recordings and coach reps for quality and effectiveness
  • Manage internet leads and dealership CRM manifest follow-up
  • Make outbound prospecting and appointment reminder calls
  • Oversee no-show follow-ups, CSI calls, and service drive opportunities
  • Collaborate with Sales Managers and GMs on showroom traffic and strategy
  • Review and approve bonus/commission numbers for reps


Qualifications

  • 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management/ leadership experience strongly preferred
  • Automotive retail or service department experience preferred
  • Strong communication, organization, and team leadership skills
  • Proven ability to coach, motivate, and hold a team accountable
  • Comfortable working with CRMs, lead management systems, and dealership tools
  • Familiarity with equity mining tools and service-to-sales strategies a plus
  • Bilingual a plus
  • Sales license required (WI)


Join the Kunes Team

If you're looking for a career with professional growth and a company that invests in its people, we'd love to meet you. Apply today and start your career with Kunes Auto Group. 

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