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Service Bdc Manager Jobs in Milwaukee, WI (NOW HIRING)

Porcaro Ford

Service Experience Coordinator

Racine, WI

$18 - $25/hr

Able to work well with service advisors, technicians, managers, and customers * Automotive service experience is helpful but not required * Previous scheduling, dispatching, BDC, receptionist, or ...

Porcaro Ford

Service Experience Coordinator

Racine, WI · On-site

$18 - $25/hr

Able to work well with service advisors, technicians, managers, and customers * Automotive service experience is helpful but not required * Previous scheduling, dispatching, BDC, receptionist, or ...

Porcaro Ford

Service Experience Coordinator

Racine, WI

$18 - $25/hr

Able to work well with service advisors, technicians, managers, and customers * Automotive service experience is helpful but not required * Previous scheduling, dispatching, BDC, receptionist, or ...

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Milwaukee, WI

Service Bdc Manager information

See Milwaukee, WI salary details

$18.7K

$68.2K

$113.8K

How much do service bdc manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service bdc manager in Milwaukee, WI is $68,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $84,200.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Milwaukee, WI?

For Service Bdc Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Milwaukee, WI look for?

The top searched job categories for Service Bdc Manager jobs in Milwaukee, WI are:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $68,113 per year, or $32.7 per hour.

BDC Internet Sales Manager

Eric Von Schledorn Ford

Random Lake, WI

Full-time

Posted 12 days ago

Job description

Eric von Schledorn Ford, Sheboygan County’s largest Ford dealership, is seeking a motivated BDC Internet Sales Manager to join our team.

Position Overview

The BDC Internet Sales Manager is responsible for promptly following up on all internet sales leads and converting those inquiries into scheduled appointments for our sales department. Success in this role depends on strong, friendly phone skills and a customer-focused approach that builds rapport and drives results.

Key Responsibilities

  • Respond quickly and professionally to internet sales leads via phone, email, and text
  • Engage potential customers with friendly, helpful conversation
  • Qualify leads and set appointments for the sales team
  • Maintain accurate records of all customer interactions and follow-ups
  • Work closely with the sales department to maximize appointment show rates and sales opportunities

Ideal Candidate

  • Excellent and friendly phone skills
  • Strong communication and interpersonal abilities
  • Self-motivated with a results-oriented mindset
  • Previous experience in a dealership BDC, customer service, or sales environment is a plus (but not required)
  • Reliable, organized, and comfortable working in a fast-paced environment

Why Join Eric von Schledorn Ford?

Be part of a well-established, customer-focused dealership that values teamwork and professional growth. We offer a supportive work environment and the opportunity to play a key role in driving sales success. Interested candidates are encouraged to apply today!

Location:Eric von Schledorn FordW4873 County Road RRRandom Lake, WI 53075

Please submit your resume and a brief note about why you’d be a great fit for this role to:

Eric Watkins

Email: ewatkins@theforddealer.com

Eric von Schledorn Ford is an Equal Opportunity Employer.

Apply