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Service Bdc Manager Jobs in Arizona (NOW HIRING)

Coulter Cadillac Buick GMC

BDC Representative

Phoenix, AZ · On-site

$14.25 - $19/hr

Interact with customers to identify their individual needs and opportunities for service appointments * Excellent phone skills * Scheduling and coordinating appointments for clients * Managing and ...

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Service Bdc Manager information

See Arizona salary details

$17.7K

$64.5K

$107.6K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Arizona is $64,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Arizona? For Service Bdc Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Arizona look for? The top searched job categories for Service Bdc Manager jobs in Arizona are:
What cities in Arizona are hiring for Service Bdc Manager jobs? Cities in Arizona with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,481 per year, or $31 per hour.

Business Development Center Representative

Mercedes-Benz of Gilbert

Gilbert, AZ

$14.50 - $19.50/hr

Full-time

Re-posted 22 days ago

Job description

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility and successful sales and service team we need motivated and driven individuals to join our team!

Applicants with automotive BDC experience or phone experience is preferred although we will train the right applicant. . 

Hours are Mon-Fri and possibly Saturdays.
 

WHAT WE OFFER:

  • Paid Training
  • Benefits
  • Promotes from within

RESPONSIBILITIES:

  • Responsible for some inbound calls and making outbound follow-up calls to recent service department customers
  • Utilize the CRM databases for communication cycles with customers
  • Educate self on latest service & product offerings, including pricing
  • Be available to respond to email inquiries in a professional, well-spoken manner
  • Prepared to interact with customers via phone calls every day (similar to call center processes)
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately

REQUIREMENTS:

  • Excellent verbal and written communication skills
  • Able to handle objections over the phone
  • Call center experience preferred
  • Proficient with Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and the ability to multi-task are required
  • works well in a busy environment
  • Self-motivated and goal oriented
  • Must be willing to submit to a drug screen prior to employment
Mercedes-Benz of Gilbert logo

About Mercedes-Benz of Gilbert

Sourced by ZipRecruiter

There are car dealerships and then there are Mercedes-Benz dealerships. As the winner of the prestigious “Best of the Best Award” for 5 years our dealership is a cut above the rest because we have higher quality vehicles, better customer service, and an overall experience that the other dealerships just cannot match. Get a car that will ensure you always arrive in style and get a Mercedes-Benz at Mercedes-Benz of Gilbert. We have proudly built this new facility right here in Gilbert, and this allows us to serve all the surrounding areas including Chandler Heights, San Tan Valley, Mesa and Queen Creek. Don’t just get a car, get a Mercedes-Benz at Mercedes-Benz of Gilbert today. Inside our beautiful state of the art showroom, we maintain a huge selection of Mercedes-Benz, smart, Mlt vehicles. Whether you are looking for a C-Class, E-Class, S-Class, GLA, GLE, or even an AMG®, Mercedes-Benz of Gilbert is sure to have a Mercedes-Benz, smart, Mlt that will excite you. With stunning luxury crafted into nearly every inch, a Mercedes-Benz, smart, Mlt isn’t just a vehicle, it’s something better, something indescribable, something that should be experienced.

Industry

Automobile dealers

Company size

11 - 50 Employees

Headquarters location

Gilbert, AZ, US

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