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Service Bdc Manager Jobs in Arizona (NOW HIRING)

RV Country

BDC Representative

Flagstaff, AZ · On-site

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country Arizona LLC

BDC Representative

Flagstaff, AZ

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

RV Country

BDC Representative

Flagstaff, AZ · On-site

$50K - $80K/yr

Document all activity in the CRM * Coordinate with store staff for customer readiness Requirements ... Positive attitude with consistent outreach habits Helpful Experience: call center, customer service ...

Coulter Buick GMC Tempe

Internet Sales BDC

Tempe, AZ · On-site

... managing, following up and tracking all internet inquires and working to stay in contact with ... Excellent communication and customer service skills * Self-motivated, goal-oriented, and ability to ...

Coulter Buick GMC Tempe

Internet Sales BDC

Tempe, AZ · On-site

... managing, following up and tracking all internet inquires and working to stay in contact with ... Excellent communication and customer service skills * Self-motivated, goal-oriented, and ability to ...

Coulter Buick GMC Tempe

Internet Sales BDC

Tempe, AZ · On-site

... managing, following up and tracking all internet inquires and working to stay in contact with ... Excellent communication and customer service skills * Self-motivated, goal-oriented, and ability to ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Arizona

Service Bdc Manager information

See Arizona salary details

$17.7K

$64.5K

$107.6K

How much do service bdc manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service bdc manager in Arizona is $64,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Arizona?

For Service Bdc Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Service Bdc Manager jobs in Arizona look for?

The top searched job categories for Service Bdc Manager jobs in Arizona are:

What cities in Arizona are hiring for Service Bdc Manager jobs?

Cities in Arizona with the most Service Bdc Manager job openings:

Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,481 per year, or $31 per hour.

BDC Representative

RV Country

Flagstaff, AZ • On-site

$50K - $80K/yr

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

Description:

 BDC Representative – Customer Engagement & Appointment Coordination RV Country RV Country is one of the most established RV dealership groups in the Western U.S., with over 50 years in business and locations across five states. We are growing our Business Development Center (BDC) and looking for motivated professionals who excel on the phone, communicate clearly, and know how to guide customers to the next step. This is a high-activity, customer communication position, not a showroom sales job. Your success will come from consistent outreach, attention to detail, and the ability to confidently move customers forward. If you enjoy structured work, organized follow-up, and influencing conversations, this role fits you. What You’ll Do

  • Respond to inbound leads from RV Trader, Facebook, Google & website
  • Communicate by phone, text, and email
  • Ask qualifying questions (budget, timing, decision maker, tow vehicle)
  • Schedule and confirm appointments
  • Prepare  customers before arrival so they know what to expect
  • Follow up with unscheduled prospects
  • Document all activity in the CRM
  • Coordinate with store staff for customer readiness
Requirements:

 What We’re Looking For

  • Clear phone communication and professional tone
  • Organized and detail oriented
  • Comfortable following structured processes
  • Reliable attendance and follow-through
  • Positive attitude with consistent outreach habits

Helpful Experience: call center, customer service, scheduling, appointment setting, BDC, reception, or collections (No RV experience required — we train product knowledge) Pay & Benefits Hourly + performance bonuses for kept appointments  Pay & Performance Structure This position includes hourly pay plus performance-based incentives opportunities tied to appointment activity, kept appointments, customer engagement, CRM documentation, and sold-unit results. Team members may also become eligible for increased hourly pay based on performance attainment, consistency, and successful review of expectations. Advancement in pay is based on demonstrated results, accountability, and continued achievement of performance standards.  

Typical Income Range$50,000 – $80,000 annually, depending on performance and results.  

What We Offer

  • Warm inbound leads — no cold calling
  • Paid training
  • Health benefits
  • 401(k)
  • Employee RV discounts
  • Career growth opportunities
  • Stable company with a long-term reputation
  • Structured performance expectations with clear accountability

If you are dependable, organized, professional on the phone, and motivated by activity-based results, we would like to speak with you. Apply today to join RV Country’s growing Business Development Center.