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Service Bdc Manager Jobs in Arizona (NOW HIRING)

asburyauto

BDC Clerk - Larry H Miller Toyota Peoria

Peoria, AZ · On-site

$14.75 - $19.75/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

asburyauto

BDC Clerk - Larry H Miller Toyota Peoria

Peoria, AZ · On-site

$14.75 - $19.75/hr

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on ...

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All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Arizona

Service Bdc Manager information

See Arizona salary details

$17.7K

$64.5K

$107.6K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Arizona is $64,481.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $79,700.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Arizona? For Service Bdc Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Arizona look for? The top searched job categories for Service Bdc Manager jobs in Arizona are:
What cities in Arizona are hiring for Service Bdc Manager jobs? Cities in Arizona with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,481 per year, or $31 per hour.

Service BDC Representative | Hourly - Tucson Subaru

Gee Automotive Companies

Tucson, AZ • On-site

$14.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Gee Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

79th of 151 rated car dealerships

Job description

Tucson Subaru, a well-known dealership located on N Oracle Rd., has an exciting opportunity for an individual looking to build a long-term career in the automotive industry. We are seeking a Receptionist/BDC Representative for immediate hire. Our dealership is consistently one of the top-performing Subaru dealerships in the nation! In this role, you will primarily be responsible for answering calls, assisting customers with inquiries, updating customer information, and supporting the sales and service teams. The ideal candidate will have a strong work ethic, excellent phone etiquette, and a passion for customer service.
Why Work for Tucson Subaru?
  • No automotive experience required - we provide training and support to help you succeed
  • Proven career-launching role, with many Lot Attendants advancing into Sales or Technician positions
  • Supportive, team-oriented dealership culture where hard work and reliability are recognized
  • Hands-on exposure to both Sales and Service departments
  • Opportunity to learn the business from the ground up at a respected Subaru dealership
  • Fast-paced, active work environment-great for those who enjoy staying busy
  • Long-term stability with a dealership that believes in promoting from within

Service BDC Representative Job Responsibilities
  • Answering and directing inbound calls
  • Assisting customers with service, sales, or parts inquiries and providing updates
  • Scheduling appointments and managing customer information
  • Assisting with follow-ups, customer outreach, and database management
  • Supporting other departments as needed

Service BDC Representative Benefits and Compensation
  • Competitive hourly wage plus potential bonuses

In addition to competitive pay, our benefits are designed to support you and your family...
  • Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
  • Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
  • A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
  • 401(k) with Company Match
  • Generous Paid Time Off that begins accruing from Day 1
  • Exclusive employee pricing for you and your family on parts, service, and vehicles

Service BDC Representative Qualifications
  • Previous Reception or Call-Center experience preferred
  • Previous Automotive experience preferred

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record and be able to pass a criminal background check and drug screen.
Want to be our next Service BDC representative? Apply Now!

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