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Service Bdc Manager Jobs in Alabama (NOW HIRING)

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Service Bdc Manager information

See Alabama salary details

$17.2K

$62.7K

$104.7K

How much do service bdc manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service bdc manager in Alabama is $62,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Alabama? For Service Bdc Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Alabama look for? The top searched job categories for Service Bdc Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Bdc Manager jobs? Cities in Alabama with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,716 per year, or $30.2 per hour.

Business Development Representative

Shottenkirk Honda Huntsville

Huntsville, AL

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Job Overview

At Shottenkirk Honda Huntsville, we pride ourselves on delivering an exceptional customer experience — from the first online interaction to the moment a customer drives off the lot. Our team is growing, and we’re looking for an enthusiastic, motivated BDC Agent to join our Internet Department. If you enjoy connecting with people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you.

Job Responsibilities:

* Respond promptly to internet, phone, and text inquiries from potential customers.

* Follow up with customers to schedule showroom appointments and confirm visits.

* Maintain accurate customer data and notes in CRM.

* Utilize dealership scripts and communication guidelines to ensure consistent messaging.

* Work closely with the management to hand off qualified leads and maximize appointment show rates.

* Conduct follow-up with existing customers for retention, satisfaction, and referral opportunities.

* Provide excellent customer service and represent the dealership’s brand professionally.

Qualifications:

* Previous experience in automotive BDC, customer service, call center, or sales preferred but not required.

* Strong verbal and written communication skills.

* Confident and professional phone presence.

* Organized and detail-oriented with strong follow-up skills.

* Self-motivated with a positive attitude and team-player mindset.

* Reliable attendance and willingness to learn dealership processes.

Benefits:

* Competitive hourly pay plus performance-based bonuses or commissions.

* Health, dental, and vision insurance options.

* Paid time off and holidays.

* Opportunities for advancement within a growing dealership group.

* Ongoing training and support from management.

THIS IS A FULL-TIME POSITION

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Work Location: In person

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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