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Service Bdc Manager Jobs in Alabama (NOW HIRING)

ZT Automotive

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

BDC Service The BDC Representative is responsible for gathering information, following up on leads ... The ability to manage a high volume of inbound and outbound sales and service call volume, internet ...

Singing River Toyota

Automotive BDC Representative

Tuscumbia, AL · On-site

$13.25 - $17.50/hr

Description BDC Service The BDC Representative is responsible for gathering information, following ... The ability to manage a high volume of inbound and outbound sales and service call volume, internet ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$15 - $19.75/hr

Work closely with sales managers and sales consultants to maximize appointment show rates and sales ... Maintain a high level of professionalism and customer service at all times * Comply with all ...

Hyundai of Mobile

BDC Sales Representative

Mobile, AL · On-site

$12.25 - $16.50/hr

... in the CRM system • Work closely with sales managers and sales consultants to maximize ... service at all times • Comply with all company policies, procedures, and standards • Other ...

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Showing results 21-40

All JobsService Bdc JobsService Bdc Manager JobsService Bdc Manager Jobs in Alabama

Service Bdc Manager information

See Alabama salary details

$17.2K

$62.7K

$104.7K

How much do service bdc manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service bdc manager in Alabama is $62,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a Service BDC Manager?

A Service BDC (Business Development Center) Manager oversees the team responsible for managing customer communications and appointments for a dealership's service department. They handle inbound and outbound calls, schedule service appointments, follow up on missed opportunities, and ensure a high level of customer satisfaction. The Service BDC Manager also trains and motivates staff, sets performance goals, and uses data to improve processes. Their role is vital in maximizing service department efficiency and increasing customer retention.

How to become a Service Bdc Manager?

To become a Service Bdc Manager, candidates typically need experience in automotive service departments, strong customer service skills, and knowledge of dealership operations. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in sales or service coordination. Developing skills in communication, organization, and familiarity with dealership management software can also be beneficial.

How does a Service BDC Manager typically collaborate with service advisors and technicians to improve customer satisfaction?

A Service BDC (Business Development Center) Manager plays a crucial liaison role between the customer-facing BDC team, service advisors, and technicians. They ensure that appointments are scheduled efficiently, customer concerns are clearly communicated, and follow-ups are handled promptly. By regularly meeting with service advisors and technicians, the manager helps address workflow bottlenecks, shares customer feedback, and implements process improvements to enhance the overall service experience. This collaborative approach not only streamlines operations but also directly contributes to higher customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Service BDC Manager?

To thrive as a Service BDC Manager, you need experience in automotive service operations, strong organizational abilities, and a background in customer service or sales management. Familiarity with CRM software, appointment scheduling systems, and basic dealership management tools is essential, along with knowledge of service department processes. Excellent communication, leadership, and problem-solving skills help you motivate teams and deliver outstanding customer experiences. These competencies ensure efficient service department workflow, higher customer retention, and achievement of business goals.

What is the difference between Service Bdc Manager vs Service Advisor?

AspectService Bdc ManagerService Advisor
CredentialsTypically requires dealership experience, customer service skills, and sometimes certifications in automotive service managementRequires automotive knowledge, customer service skills, and often ASE certifications
Work EnvironmentOffice-based role managing customer communications and dealership operationsFrontline role interacting directly with customers and technicians
Employer & Industry UsageUsed mainly in automotive dealerships to oversee service department operationsCommonly found in automotive service departments as the primary customer liaison

The Service Bdc Manager focuses on managing customer communications and dealership operations, while the Service Advisor directly interacts with customers to recommend and explain vehicle repairs. Both roles require automotive knowledge and customer service skills, but their responsibilities and work environments differ significantly.

What are popular job titles related to Service Bdc Manager jobs in Alabama? For Service Bdc Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Service Bdc Manager jobs in Alabama look for? The top searched job categories for Service Bdc Manager jobs in Alabama are:
What cities in Alabama are hiring for Service Bdc Manager jobs? Cities in Alabama with the most Service Bdc Manager job openings:
Service Bdc Manager jobs near you
Infographic showing various Service Bdc Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,716 per year, or $30.2 per hour.

Automotive BDC Representative

ZT Automotive

Tuscumbia, AL • On-site

$13.25 - $17.50/hr

Full-time

Re-posted 24 days ago

Job description

BDC Service
The BDC Representative is responsible for gathering information, following up on leads and working as a customer service agent for both the potential customer and the Service consultants in an office setting. You will be sending emails, making service calls, and setting appointments for our service department to help grow our business!
Automotive BDC Representative Responsibilities:
  • Handle incoming and outgoing phone calls, text messages and emails.
  • Work in our call center staffed and managed by the dealership, and handle our customer contacts, service, follow-up and lead generation.
  • Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
  • Answer customer internet inquiries by both email and phone.
  • Schedule service appointments and reschedule no-show customers.
  • Contact customers based on current marketing incentives.
  • Follow up with existing and potential customers to generate appointments.
  • Follow up in a manner that results in the customer visiting the dealership.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Requirements
Automotive BDC Representative Qualifications:
  • The ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists.
  • Overall knowledge of automotive service department operations.
  • Display strong organization skills.
  • Must have a valid driver's license.

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