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Service Advisor Jobs in Eugene, OR (NOW HIRING)

Kiefer Kia

Service Advisor

Eugene, OR

Description Service Advisor Kiefer Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated ...

Kiefer Kia

Service Advisor

Eugene, OR · On-site

Job Type Full-time Description Service Advisor Kiefer Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team ...

Kiefer Kia

Service Advisor

Eugene, OR · On-site

Service Advisor Kiefer Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who ...

Camping World Holdings, Inc.

Service Advisor

Coburg, OR · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Camping World

Service Advisor

Coburg, OR · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Valvoline

Customer Service Advisor

Springfield, OR · On-site

$18.25/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

VIOC

Customer Service Advisor

Springfield, OR · On-site

$18.25/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline

Customer Service Advisor

Springfield, OR · On-site

$18.25/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

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All JobsService Advisor JobsService Advisor Jobs in Eugene, OR

Service Advisor information

See Eugene, OR salary details

$12

$26

$46

How much do service advisor jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service advisor in Eugene, OR is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $30.19 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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For Service Advisor jobs in Eugene, OR, the most frequently searched job titles are:

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Cities near Eugene, OR with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Eugene, OR as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Temporary. Highlights an 91% In-person, 6% Hybrid, and 3% Remote job distribution, with an average salary of $54,637 per year, or $26.3 per hour.

Service Advisor

Kiefer Kia

Eugene, OR

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description

 Service AdvisorJob DescriptionKiefer Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success.

Position Overview: As a Service Advisor at Kiefer Kia, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.

Key Responsibilities:

  • Greet and assist customers in a friendly and professional manner.
  • Listen to customers' concerns and accurately document vehicle issues.
  • Provide detailed explanations of recommended repairs and maintenance.
  • Schedule service appointments and communicate repair timelines.
  • Coordinate with service technicians to ensure timely completion of repairs.
  • Prepare and present accurate cost estimates to customers.
  • Maintain a high level of customer satisfaction through clear and timely communication.
  • Handle customer inquiries and concerns with empathy and professionalism.
  • Keep abreast of automotive industry trends and product knowledge.

Qualifications:

  • 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
  • Strong communication and interpersonal skills.
  • Excellent customer service and problem-solving abilities.
  • Basic knowledge of automotive systems and repairs.
  • Ability to work in a fast-paced, team-oriented environment.
  • Proficient computer skills for documenting service details and estimates.
  • High school diploma or equivalent; additional automotive training or certification is a plus.

Benefits:

  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program.

If you are a customer-focused individual with a passion for the automotive industry and a desire to excel in a dynamic environment, we encourage you to apply for the Service Advisor position at Kiefer Kia. Help us continue to provide exceptional service to our loyal customers.

Apply