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Service Advisor Jobs in Salem, OR (NOW HIRING)

Brock Automotive, Inc.

Service Advisor

Salem, OR · On-site

$60K - $125K/yr

Service Advisor Location: Salem, Oregon Reports To: Service Manager / General Store Manager About Brock Automotive Brock Automotive is a trusted, community-based independent repair shop serving Salem ...

New

Precision Automotive, Inc.

Service Advisor

Newberg, OR · On-site

Service Advisor: We are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto ...

Capitol Toyota

Service Advisor

Salem, OR · On-site

The Service Advisor is the dealership's front-line customer relations and service sales representative. The essential job functions include satisfying customer and vehicle related concerns, meeting ...

Capitol Auto Group

Service Advisor

Salem, OR · On-site

The Service Advisor is the dealership's front-line customer relations and service sales representative. The essential job functions include satisfying customer and vehicle related concerns, meeting ...

Capitol Auto Group

Service Advisor

Salem, OR · On-site

The Service Advisor is the dealership's front-line customer relations and service sales representative. The essential job functions include satisfying customer and vehicle related concerns, meeting ...

Power Auto Group

Service Advisor- RV

Sublimity, OR · On-site

The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle related problems, and accurate performance of designated administrative duties. Key Duties:

Power Auto Group

Service Advisor- KIA

Salem, OR · On-site

Job Purpose: The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle related problems, and the thorough and accurate performance of designated ...

Power Auto Group

Service Advisor- KIA

Salem, OR · On-site

Job Purpose: The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle related problems, and the thorough and accurate performance of designated ...

Capitol Auto Group

Express Service Advisor

Salem, OR · On-site

The Express Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional services needed and to write up the repair order. The Express Service Advisors ...

Capitol Toyota

Express Service Advisor

Salem, OR · On-site

The Express Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional services needed and to write up the repair order. The Express Service Advisors ...

Capitol Auto Group

Express Service Advisor

Salem, OR · On-site

The Express Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional services needed and to write up the repair order. The Express Service Advisors ...

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All JobsService Advisor JobsService Advisor Jobs in Salem, OR

Service Advisor information

See Salem, OR salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor in Salem, OR is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $30.00 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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For Service Advisor jobs in Salem, OR, the most frequently searched job titles are:

What cities near Salem, OR are hiring for Service Advisor jobs?

Cities near Salem, OR with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Salem, OR as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $54,280 per year, or $26.1 per hour.

Service Advisor

Brock Automotive, Inc.

Salem, OR • On-site

$60K - $125K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Service Advisor
Location: Salem, Oregon
Reports To: Service Manager / General Store Manager

About Brock Automotive
Brock Automotive is a trusted, community-based independent repair shop serving Salem and surrounding areas. Known for our honesty, technical quality, and customer service, we are growing and seeking a professional Service Advisor to join our team. As the first point of contact for customers, the Service Advisor ensures each client receives transparent communication, accurate repair recommendations, and a positive experience from drop-off to pick-up.

Position Summary
The Service Advisor is responsible for greeting customers, assessing their vehicle needs, preparing accurate estimates, and managing repair orders through completion. This role requires strong communication, organization, and automotive knowledge to ensure every customer receives exceptional service and trust in Brock Automotive’s recommendations.

Key Responsibilities:
  • Greet customers promptly and courteously, listening carefully to their concerns.
  • Communicate repair recommendations, timelines, and costs clearly and honestly.
  • Prepare estimates, obtain approvals, and keep customers updated.
  • Open and manage repair orders accurately and efficiently.
  • Assign work to technicians and track progress on repairs.
  • Review completed repair orders for accuracy and completeness.
  • Support a positive and professional customer experience at all times.

Qualifications:
  • 2+ years of experience as a Service Advisor, Service Writer, or similar automotive role.
  • Strong customer service and communication skills.
  • Knowledge of vehicle systems, maintenance, and repair processes.
  • Familiarity with shop management software (e.g., Tekmetric, Mitchell 1, Shop-Ware).
  • Excellent organization and time management.
  • Positive attitude and ability to work in a fast-paced environment.

Compensation & Benefits:
  • Competitive hourly or salary pay plus performance bonuses.
  • Health coverage 100%.
  • 401 K w/matching 4%.
  • Uniforms.
  • Stocked Refrigerator with cold drinks and food.
  • Paid time off and holidays.
  • Training and growth opportunities within Brock Automotive.

How to Apply: Send your resume and cover letter to cheri@brockautomotive.com