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Service Advisor Jobs in Elgin, IL (NOW HIRING)

Castle Imports of McHenry

Service Advisor

Mchenry, IL · On-site

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Autoplex of McHenry, and want ...

Castle of Chicagoland LLC

Service Advisor

Downers Grove, IL

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle VW, and want you to be a part ...

Castle of Chicagoland LLC

Service Advisor

Downers Grove, IL · On-site

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle VW, and want you to be a part ...

Castle of Chicagoland LLC

Service Advisor

Downers Grove, IL · On-site

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships. We are building something special at Castle VW, and want you to be a part ...

Castle Imports of McHenry

Service Advisor

Mchenry, IL

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Autoplex of McHenry, and want ...

Castle Imports of McHenry

Service Advisor

Mchenry, IL

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Autoplex of McHenry, and want ...

Castle Imports of McHenry

Service Advisor

Mchenry, IL

$61K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships. We are building something special at Castle Autoplex of McHenry, and want ...

Hawk Ford of St Charles

Service Advisor

Saint Charles, IL · On-site

$110/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hiring a Service Advisor at our Dealership! Performance driven salary with earning potential of $110, 000 Experienced Ford Service Advisor $65,000-$75,000 for Entry Level. Hawk Ford ...

Hawk Ford of St Charles

Service Advisor

Saint Charles, IL

$110/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking to hiring a Service Advisor at our Dealership! Performance driven salary with earning potential of $110, 000 Experienced Ford Service Advisor $65,000-$75,000 for Entry Level. Hawk Ford ...

Wickstrom Ford

Service Advisor

Barrington, IL

  • Medical

  • Retirement

  • PTO

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Wickstrom Ford

Service Advisor

Barrington, IL · On-site

  • Medical

  • Retirement

  • PTO

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

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All JobsService Advisor JobsService Advisor Jobs in Elgin, IL

Service Advisor information

See Elgin, IL salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service advisor in Elgin, IL is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs

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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,322 per year, or $25.6 per hour.

Service Advisor

Castle Imports of McHenry

Mchenry, IL • On-site

$61K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Service Advisor
Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.
We are building something special at Castle Autoplex of McHenry, and want you to be a part of it.
What We Offer:
  • Top-tier compensation
  • Career growth opportunities
  • A high-traffic dealership
  • Supportive leadership
  • The opportunity is here - are you ready?

What You'll Do:
As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.
What's In It For you:
  • 401(K) with company match
  • Major medical (50% employee paid premium), Dental, Vision insurance options
  • Voluntary Benefits (Accident, Critical Illness, Disability, and more)
  • Life Insurance
  • Paid Time Off
  • Employee vehicle purchase discounts
  • Career advancement
  • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

What You'll Bring to the Team:
  • Previous Service Advisor/Writer experience, minimum of 2 consecutive years
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

Service Advisor: $61K - $83K, up to $150K annually for top performers
To learn more about us visit: https://jointeamcastle.com/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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