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Service Advisor Jobs in Boston, MA (NOW HIRING)

Kelly Honda

Service Advisor

Lynn, MA · On-site

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Kelly Volkswagen

Service Advisor

Danvers, MA · On-site

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Sullivan Tire

Service Advisor

Waltham, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Sullivan Tire

Service Advisor

Peabody, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Kelly Volkswagen

Service Advisor

Danvers, MA · On-site

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Kelly Volkswagen

Service Advisor

Danvers, MA · On-site

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Kelly Volkswagen

Service Advisor

Danvers, MA · On-site

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Sullivan Tire

Service Advisor

East Bridgewater, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Sullivan Tire

Service Advisor

Norwood, MA · On-site

$21 - $27/hr

The Service Advisor will be a customer service focused individual. Requirements Responsibilities: * Greet customers, fulfill needs, and build a loyal customer base. * Foster a positive and friendly ...

Kelly Honda

Service Advisor

Lynn, MA

The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs ...

Cityside Subaru

Service Advisor

Belmont, MA · On-site

Service Advisor Experience Previously Required We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of ...

Route 128 Honda

Service Advisor

Reading, MA · On-site

$150K/yr

Service Advisor - Earn $80,000-$150,000+ Per Year | Route 128 HondaJoin One of New England's Top Honda Dealerships Top performers earn $150,000+ annually. Weekly commissions, CSI bonuses, and monthly ...

Cityside Subaru

Service Advisor

Belmont, MA · On-site

Service Advisor Experience Previously Required We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of ...

Cityside Subaru

Service Advisor

Belmont, MA · On-site

Service Advisor Experience Previously Required We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of ...

Cityside Subaru

Service Advisor

Belmont, MA · On-site

Service Advisor Experience Previously Required We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of ...

Route 128 Honda

Service Advisor

Reading, MA · On-site

$150K/yr

Service Advisor - Earn $80,000-$150,000+ Per Year | Route 128 Honda Join One of New England's Top Honda Dealerships Top performers earn $150,000+ annually. Weekly commissions, CSI bonuses, and ...

Route 128 Honda

Service Advisor

Reading, MA · On-site

$150K/yr

Service Advisor - Earn $80,000-$150,000+ Per Year | Route 128 HondaJoin One of New England's Top Honda Dealerships Top performers earn $150,000+ annually. Weekly commissions, CSI bonuses, and monthly ...

Route 128 Honda

Service Advisor

Reading, MA · On-site

$150K/yr

Service Advisor - Earn $80,000-$150,000+ Per Year | Route 128 HondaJoin One of New England's Top Honda Dealerships Top performers earn $150,000+ annually. Weekly commissions, CSI bonuses, and monthly ...

Cityside Subaru

Service Advisor

Belmont, MA · On-site

Service Advisor Experience Previously Required We are looking for a full-time Service Advisor to join our team. One of the highest volume Subaru service departments in the Northeast! A steady flow of ...

24 Auto Group

Service Advisor

Brockton, MA · On-site

Service Advisor Jeep 24 of Brockton is looking for a new Service Advisor to join our quick paced shop! Qualifications Two or more years experience as an automotive service writer Organized and ...

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Showing results 41-60

All JobsService Advisor JobsService Advisor Jobs in Boston, MA

Service Advisor information

See Boston, MA salary details

$13

$28

$49

How much do service advisor jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service advisor in Boston, MA is $28.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $32.40 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Boston, MA?

The most popular types of Service Advisor jobs in Boston, MA are:

What are popular job titles related to Service Advisor jobs in Boston, MA?

For Service Advisor jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Boston, MA look for?

The top searched job categories for Service Advisor jobs in Boston, MA are:

What cities near Boston, MA are hiring for Service Advisor jobs?

Cities near Boston, MA with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Boston, MA as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $58,602 per year, or $28.2 per hour.

Service Advisor

Kelly Honda

Lynn, MA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 12 days ago

Job description

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
 
Benefits
  • Competitive Pay
  • Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
  • 401K after 90 days
  • Paid Time Off
  • Sick Time
  • Vacation Time
  • Paid Training
  • Career Advancement Opportunities
Responsibilities
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
  • High school diploma or equivalent
  • Valid commercial driver’s license & clean driving record
  • Accredited training in service advisor skills, customer satisfaction, and quality control
  • Automotive service advisor experience
  • Ability to read, write and speak English fluently 
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.