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Service Advisor Jobs in Chicopee, MA (NOW HIRING)

Sarat Ford Lincoln

Service Advisor

Agawam, MA · On-site

$70K - $100K/yr

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team ...

Sarat Ford Lincoln

Service Advisor

Agawam, MA

$70K - $100K/yr

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team ...

Ford of Northampton

Service Advisor

Northampton, MA · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Ford of Northampton

Service Advisor

Northampton, MA · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Ford of Northampton

Service Advisor

Northampton, MA

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

Marcotte Ford Sales Inc

Service Advisor

Holyoke, MA · On-site

$45K - $90K/yr

Service Advisor We are a family owned and operated Ford Dealership in search of a Service Advisor for our company with 100+employees. Join our Team and become part of the Marcotte Ford Family! We are ...

Camping World

Service Advisor

West Hatfield, MA · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA · On-site

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA · On-site

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

Bertera Chevrolet Inc.

Service Advisor

Palmer, MA

Automotive Service Writer Advisor Job Duties: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting ...

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All JobsService Advisor JobsService Advisor Jobs in Chicopee, MA

Service Advisor information

See Chicopee, MA salary details

$12

$26

$45

How much do service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor in Chicopee, MA is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $29.95 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What job categories do people searching Service Advisor jobs in Chicopee, MA look for?

The top searched job categories for Service Advisor jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Service Advisor jobs?

Cities near Chicopee, MA with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Chicopee, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,223 per year, or $26.1 per hour.

Service Advisor

Sarat Ford Lincoln

Agawam, MA • On-site

$70K - $100K/yr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team culture, and commitment to providing an exceptional experience for our customers.
As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish. If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!
Service Advisor Compensation and Benefits:
  • Competitive Pay: $70,000-$100,000
  • Flexible Working Hours
  • Health Insurance
  • PTO & Sick Leave
  • 401(K)

Schedule:
  • Full-time
  • Monday through Friday
  • Every third Saturday from 7:45 AM-1:00 PM

Service Advisor Responsibilities:
  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Service Advisor Requirements:
  • Previous experience at a Ford dealership is a plus
  • Ability to identify the problem quickly
  • Knowledge of automobiles
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a service advisor, assistant lane manager or service consultant
  • Very energetic personality
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills and willingness to learn new programs
  • Ability to learn new technology and repair and service procedures and specifications
  • Minimum of 1 year in service department
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Basic computer skills
  • Positive, friendly attitude
  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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