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Service Advisor Dispatcher Jobs in Georgia (NOW HIRING)

Trinity Air

Dispatcher

Peachtree City, GA

$20 - $22/hr

You will also be the primary communication conduit and trusted advisor for technicians in the field ... Assign service calls to technicians using sound judgment to make quick decisions based on job ...

Trinity Air

Dispatcher

Peachtree City, GA · On-site

You will also be the primary communication conduit and trusted advisor for technicians in the field ... Assign service calls to technicians using sound judgment to make quick decisions based on job ...

Openwork

Service Porter

Mcdonough, GA · On-site

$15/hr

Follow established procedures to dispatch keys and service repair orders. * Move and organize customer vehicles safely and efficiently. * Assist service advisors and technicians as needed. * Maintain ...

Reliable Heating & Air

Sales Lead Coordinator

Kennesaw, GA · On-site

$17.25 - $23.75/hr

Communicate continuously throughout the day with Home Comfort Advisors, Dispatch and Call Center Representatives. * Receive and process sales leads and referrals from service technicians * Provide ...

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Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Georgia?

For Service Advisor Dispatcher jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Georgia look for?

The top searched job categories for Service Advisor Dispatcher jobs in Georgia are:

What cities in Georgia are hiring for Service Advisor Dispatcher jobs?

Cities in Georgia with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Georgia as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution.

Ford Mobile Service Coordinator

Stivers Automotive Group

Atlanta, GA • On-site

Full-time

Re-posted 2 days ago

Job description

 

Join the team at Stivers Ford South, Atlanta’s newest and fastest growing Ford store!

The Mobile/Remote Service Coordinator is critical to the overall success of

Mobile Service at the dealership. This role coordinates and manages all Mobile

Service activities within the dealership.

Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of

dealership operations, customer focused, business acumen, people leader

Qualities – Trustworthy, personable, good communicator, confident, decisive,

organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities Include

• Manage RO Process

- RO creation

• Mobile Service Advisor

- Ensure correct parts

- RO closeout

- Process payment

• Manage Parts Process

- Coordinate with Parts Department to ensure parts availability for repair

- Coordinate with Parts Department to add additional sales opportunity

   parts

- Ensure Mobile Service Unit is loaded with needed parts for repairs

- Add parts to the RO as required

- Ensure unused parts are accounted for and added back to inventory

• Schedule

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

• Route

- Utilize Route Optimization to set Mobile Service appointments

• Dispatch

- Dispatch appropriate Mobile Service Unit and Technician for

requested repair

- Determine if repair request is within Mobile Service scope

• Customer Communication Prior to and During Repair

- Confirm customer appointment

- Communicate day of Mobile Service status

• Customer Follow-Up

- Ensure customer satisfaction

• Prospect

- Partner with Fleet staff to solicit Fleet business

• Marketing

- Partner with dealership Marketing Department to promote

   Mobile Service