Service Advisor
Garden City, GA · On-site
Description Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Service Advisor
Garden City, GA · On-site
Description Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Service Advisor
Garden City, GA · On-site
Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and material ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Service Advisor
Garden City, GA · On-site
Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and material ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Service Advisor
Garden City, GA · On-site
Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and material ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Quick apply
Service Advisor
Garden City, GA · On-site
Join the MHI Team as a Service Advisor! Material Handling Inc., a leading forklift and material ... Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring ...
Service Advisor
Fayetteville, GA · On-site
$20 - $25/hr
Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator is highly valued. * Strong customer communication and relationshipbuilding skills.
Quick apply
Service Advisor
Fayetteville, GA · On-site
$20 - $25/hr
Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator is highly valued. * Strong customer communication and relationshipbuilding skills.
Service Advisor
Augusta, GA · On-site
$20 - $25/hr
Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator is highly valued. * Strong customer communication and relationshipbuilding skills.
Quick apply
Service Advisor
Augusta, GA · On-site
$20 - $25/hr
Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator is highly valued. * Strong customer communication and relationshipbuilding skills.
Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
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Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Quick apply
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Quick apply
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Union City, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Milledgeville, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts ...
SERVICE ADVISOR
Hiram, GA · On-site
$30K - $50K/yr
Automotive Service Advisor Hiram, Georgia Your responsibilities as a Service Advisor will include ... Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature ...
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SERVICE ADVISOR
Hiram, GA · On-site
$30K - $50K/yr
Automotive Service Advisor Hiram, Georgia Your responsibilities as a Service Advisor will include ... Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature ...
SERVICE ADVISOR
Roswell, GA · On-site
$50K - $100K/yr
Automotive Service Advisor Roswell, Georgia Your responsibilities as a Service Advisor will include ... Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature ...
Quick apply
SERVICE ADVISOR
Roswell, GA · On-site
$50K - $100K/yr
Automotive Service Advisor Roswell, Georgia Your responsibilities as a Service Advisor will include ... Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature ...
Service Advisor
Savannah, GA · On-site
Job Summary The Service Advisor is the center of communication for all repair activities and the ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor
Savannah, GA · On-site
Job Summary The Service Advisor is the center of communication for all repair activities and the ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Quick apply
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Butler Nissan Service Advisor
Macon, GA · On-site
Service Advisor / Service Writer Department: Service Department Reports To: Service Manager SUMMARY ... Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts ...
Service Advisor Dispatcher information
What is a service advisor dispatcher?
A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.
How does a service advisor dispatcher balance customer communication with coordinating repair schedules?
A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.
What are the key skills and qualifications needed to thrive as a service advisor dispatcher?
To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.
What is the difference between Service Advisor Dispatcher vs Service Advisor?
| Aspect | Service Advisor Dispatcher | Service Advisor |
|---|---|---|
| Primary Role | Assigns and schedules service appointments, manages communication between technicians and customers | Assesses customer needs, recommends services, and communicates repair estimates |
| Work Environment | Front desk, service department, coordination-focused | Customer-facing, sales-oriented, diagnostic |
| Credentials | High school diploma, experience in automotive service, communication skills | High school diploma or higher, automotive knowledge, customer service skills |
While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.
Is a service advisor dispatcher a good entry level job?
A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.
Is it hard to get hired as a service advisor dispatcher?
Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.
What are popular job titles related to Service Advisor Dispatcher jobs in Georgia?
For Service Advisor Dispatcher jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Advisor Dispatcher jobs in Georgia look for?
The top searched job categories for Service Advisor Dispatcher jobs in Georgia are:
What cities in Georgia are hiring for Service Advisor Dispatcher jobs?
Cities in Georgia with the most Service Advisor Dispatcher job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 28 days ago
Job description
Description
Join the MHI Team as a Service Advisor!
Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast. For more than 45 years, we've been thriving, and we want you to be a pivotal player in our team of over 200 employees --- spanning ten branches across AL, GA, KY, TN, and SC.
At MHI, we're all about family values and hard work. We will strive to be the best overall partner supplier to all our clients, to provide opportunity for every employee to reach their full potential and maintain sustained profitability through honesty, integrity and doing the right thing. As a privately held company, we maintain the freedom to prioritize our people by upholding our culture and values while remaining competitive in the marketplace.
We're seeking dedicated, collaborative individuals who thrive on tackling new challenges daily. We recognize that our employees are fundamental to our success, and we're dedicated to fostering a work environment that enables our team to reach their fullest potential. It's not just a job, it's a career.
Summary:
As a Service Advisor, you'll oversee the entire service process, working closely with technicians to address customer inquiries and schedule service calls efficiently. Your responsibilities include generating dispatch tickets, managing service quotes, and ensuring clarity in repair descriptions. Additionally, you'll monitor timecards, assist with accounts receivable collection, and maintain high standards of customer satisfaction throughout the service process.
What You'll Do:
- Handle all aspects of the service process, from start to finish, with a group of technicians.
- Answer customer questions and address customer problems.
- Schedule and coordinate all internal and external service calls as they are received.
- Create dispatch ticket for all service calls.
- Maintain technicians Work in Process.
- Generate and manage service quotes to ensure timely and accurate customer quotes, both internal and external.
- Follow up on all pending and recommended work with customer.
- Check notes in work orders to ensure description of repair is clear and concise.
- Check timecards daily and ensure correct posting of time to work orders.
- Assist with Accounts Receivable collection efforts.
Qualifications:
The successful candidate must demonstrate proficiency in performing each essential duty. The qualifications outlined below represent the knowledge, skills, and abilities necessary for the role. Accommodations may be provided to enable qualified individuals to fulfill the essential functions.
Requirements
- High school diploma, GED, or tech school graduate preferred.
- High ability to multitask and prioritize responsibilities.
- Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
- Previous experience in a service coordination or similar role is preferred.
- Excellent communication skills, both verbal and written, with the ability to effectively address customer inquiries and resolve issues.
- Strong organizational skills and attention to detail to efficiently schedule and coordinate service calls.
- Strong math skills, customer service skills, organization, and professional communication are a must.
Material Handling Inc.'s commitment to you:
A family owned and operated business that prioritizes well-being of employees.
- Health Insurance - three different plans to choose from
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Additional Life Insurance if desired
- Short & Long-Term Disability
- 401k - with employer match
About Material Handling
Sourced by ZipRecruiter
Industry
Commercial and industrial machinery and equipment repair and maintenance
Company size
51 - 200 Employees
Headquarters location
Dalton, GA, US
Year founded
1975