THE POSITION
The Pennsylvania State Employees' Retirement System (SERS) is looking for an experienced IT leader to guide the Technical Support Division through a major, long-term upgrade. As the Technical Support Division Director, you will have a chance to guide major projects, strengthen service quality, and improve tools used across the agency. If you enjoy working in a dynamic, high technology environment and are committed to delivering excellent customer support, we encourage you to apply for this opportunity!
DESCRIPTION OF WORK
This position guides technology operations across the agency by leading staff, managing infrastructure, and supporting critical systems. This role helps ensure that network, server, security, and client services run smoothly and remain dependable. As the SERS Technical Support Division Director, you will perform the following duties:
- Network Management: Oversee LAN (local area network) and WAN (wide area network) operations, maintain connectivity, and support communication systems
- System Administration: Manage servers, storage systems, virtualization platforms, and backup strategies across data centers
- Security Oversight: Maintain firewalls, monitor endpoint protection, and support recovery planning and threat prevention
- Client Services: Coordinate Help Desk operations, device provisioning, user support, and software distribution
- Technical Planning: Develop technology plans, assess equipment needs, evaluate products, and guide infrastructure upgrades
- Staff Leadership: Supervise IT staff, assign work, review performance, support training, and coordinate hiring processes
Interested in learning more? Additional details regarding this position can be found in the position description.
About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 246,000 employees and retirees for 96 public sector employers. In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets. Additional information is available at www.SERS.pa.gov.
Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.
SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that ...