Apprentice Sers Jobs (NOW HIRING)

What you'll do:
Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties within an assigned information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attends training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as: server configuration, server maintenance, server patching, complete customer requests, and server monitoring

Performs other related duties as needed including:

• Representing the agency and assigned program area to internal and external customers
• Scheduling meetings, preparing agendas, and taking meeting notes
• Providing project support for enterprise system projects

Work Hours:

• Sunday 2:00PM to 11:00PM
• Monday 2:00PM to 11:00PM
• Tuesday 2:00PM to 11:00PM
• Wednesday 2:00PM to 11:00PM
• Thursday OFF
• Friday OFF
• Saturday 2:00PM to 11:00PM

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Minimum Qualifications
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Information Technology
Knowledge:

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information *
• Electronic devices (e.g., computer systems/components, access control de-vices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones.
• How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)*
• Incident response and handling methodologies*
• Personally Identifying Information (PII)
• Operations and processes for diagnosing common or recurring system problems*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*
• Organization's core business/mission processes*
• Ability to generate automated processes from

Skills:

• Technical writing and documentation practices (e.g standard operating proce-dures, training documents, work flow di-agrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open source research for troubleshooting network and client-server issues*
• Basic operation of computers

Abilities:

• Communication (e.g. Oral, Written, Ac-tive Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Identify systemic security issues based on the analysis of vulnerability and configuration data*
• Accurately define incidents, problems, and events in the trouble ticketing system*

* developed after employment