Apprentice Sers Jobs (NOW HIRING)

What You'll Do:
Under direct guidance and supervision, works toward acquiring the knowledge, skills and abilities required to perform entry-level duties with the Network Engineering:

• Consults with customers and senior engineers to gather and evaluate functional requirements and translates these requirements into technical solutions.
• Assists assigned Unified Network Services(UNS) team with daily network maintenance tasks (e.g., network installations, device configurations, information gathering, and network monitoring) to provide support, administration, and maintenance necessary to ensure the continued operation of the Ohio One Network.
• Attends and completes training courses relevant to assigned UNS area.

As a Network Apprentice, you will be learning and working under the guidance of more experienced professionals. Your job duties will involve supporting them in various tasks while gaining hands-on experience and knowledge in the field of network security:

• Consults with customers to gather and evaluate functional requirements and translates these requirements into technical solutions.
• Assists assigned Unified Network Services(UNS) team with daily network security tasks (e.g., device configurations, information gathering, research and apply security patches, and network monitoring) to provide support, administration, and maintenance necessary to ensure the continued operation of the Ohio One Network.
• Attends and completes training courses relevant to assigned Unified Network Services(UNS) area.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Minimum Qualifications
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Information Technology
Knowledge:

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures, and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying security tools to gather information *
• Electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones.
• How traffic flows across the network (e.g., Transmission Control Protocol (TCP) and Internet Protocol (IP), Open System Interconnection Model (OSI)*
• Incident response and handling methodologies*
• System and application security threats and vulnerabilities*
• Personally, Identifying Information (PII)
• System and application security threats and vulnerabilities*
• Operations and processes for diagnosing common or recurring system problems*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing intelligence*
• Organization's core business/mission processes*

Skills:

• Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network and client-server issues*
• Basic operation of computers
• Using network analysis tools to identify vulnerabilities*
• Preserving evidence integrity according to standard operating procedures or national standards*.

Abilities:

• Communication (e.g. Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Accurately define incidents, problems, and events in the trouble ticketing system*

developed after employment *