Customer Service Assistant 2
$22.96/hr
This position is currently remote (work from home) but can be subject to change to regular, in ... SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits ...
Customer Service Assistant 2
$22.96/hr
This position is currently remote (work from home) but can be subject to change to regular, in ... SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits ...
Remote Sers information
What are the key skills and qualifications needed to thrive as a Remote Sers, and why are they important?
I'm sorry, but 'Remote Sers' does not appear to be a recognized real-world professional occupation, so I cannot provide an answer.
What is the difference between Remote Sers vs Customer Support Specialists?
| Aspect | Remote Sers | Customer Support Specialists |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote, home-based or office | Remote or on-site customer service centers |
| Industry Usage | IT, tech, software companies | Retail, telecom, service industries |
| Common Search Intent | Technical support, troubleshooting | General customer inquiries, issue resolution |
Remote Sers typically focus on technical support roles requiring specific skills and certifications, often in tech industries. Customer Support Specialists handle general customer inquiries across various sectors. While both roles involve assisting customers remotely, Remote Sers usually require more technical expertise, whereas Customer Support Specialists focus on communication and problem-solving skills.
What are Remote Sers?
Remote Sers are professionals who provide services to clients or employers from a location outside of a traditional office, typically via the internet. The term 'Remote Sers' may refer to roles such as remote customer service representatives, remote support specialists, or other service-based positions that can be performed online. These jobs often require strong communication skills, self-motivation, and the ability to use digital tools to collaborate with teams and customers. Remote work offers flexibility and can be found in various industries, including IT, customer service, marketing, and administration.
What are some common challenges faced by professionals working in remote customer service roles, and how can they be addressed?
Remote customer service professionals often face challenges such as maintaining effective communication with both customers and team members, managing time independently, and preventing feelings of isolation. To address these, it's important to establish a clear daily routine, utilize collaboration tools for seamless communication, and participate in regular team meetings or virtual social activities. Staying organized and proactively seeking feedback can also help remote workers stay engaged and aligned with company goals.
More about Remote Sers jobs
What cities are hiring for Remote Sers jobs? Cities with the most Remote Sers job openings:
What are the most commonly searched types of Sers jobs? The most popular types of Sers jobs are:
What states have the most Remote Sers jobs? States with the most job openings for Remote Sers jobs include:
What job categories do people searching Remote Sers jobs look for? The top searched job categories for Remote Sers jobs are:
$22.96/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Key responsibilities
Respond to in-person, telephone, written, and live chat inquiries from internal and external customers in a professional and timely manner.
Provide accurate and knowledgeable responses to customer questions and concerns, including follow-up as needed.
Maintain unit standards and procedures as outlined within the section.
Job description
Customer Service Assistant 2
Organization: Public Safety
Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov
Work Location: Charles D Shipley Building, 1970 West Broad Street, Columbus, OH 43223
Primary Location: United States of America - OHIO - Franklin County - Columbus
Compensation: $22.96 per hour
Schedule: Full-time
Work Hours: 8:00 a.m. - 5:00 p.m.
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Agency Overview: Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
Job DescriptionOhio Department of Public Safety – Bureau of Motor Vehicles/Titles Support Services Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. ***This position is currently remote (work from home) but can be subject to change to regular, in-office work*** Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site!
What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service; • Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding; • Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Respond to inquiries received from the Cisco Finesse phone system; • Maintain unit standards & procedures as outlined within the section; • Respond to live chat e-mail & mail from the general public & all other constituents; Click here to see the full position description
Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above.
Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Job Skills: Customer Service
Supplemental Information UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations. Background Check Information • A BCI/FBI fingerprint check, and background check, may be required on all selected applicants. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.