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Senior Vice President Implementation Jobs (NOW HIRING)

Coastal Equities, Inc.

Senior Vice President (HLS)

Senior Vice President (HLS) Coastal is seeking a Senior Vice President (SVP) of Healthcare & Life ... Provide governance for high-stakes implementations across major hospitals, pharmaceutical companies ...

Coastal

Senior Vice President (HLS)

Senior Vice President (HLS) Coastal is seeking a Senior Vice President (SVP) of Healthcare amp ... Provide governance for high-stakes implementations across major hospitals, pharmaceutical companies ...

CAMBA Inc

Senior Vice President, Fiscal

Manhattan, NY · On-site

$215 - $250/hr

Position Senior Vice President Reports To Chief Financial Officer Location 1720 Church Ave What The ... Design, recommend, and support implementation of corrective actions and process improvements in ...

Mondo

Strategist (VP/SVP)

Manhattan, NY · Remote

$100 - $110/hr

Apply now: VP/SVP Strategic Communications Consultant, location is remote. The start date is ASAP for this contract position. Job Title: VP/SVP Strategic Communications Consultant Location-Type:

LAZ Parking

Senior Vice President, Midwest

Implementation and completion of other projects, programs, and initiatives that may arise from the assigned portfolios' operation. * Additional related duties as assigned. Education: * Bachelor ...

CAMBA

Senior Vice President Fiscal

Manhattan, NY · On-site

$215 - $250/hr

Position Senior Vice President Reports To Chief Financial Officer Location 1720 Church Ave What The ... Design, recommend, and support implementation of corrective actions and process improvements in ...

CAMBA

Senior Vice President Fiscal

Brooklyn, NY · On-site

$215K - $250K/yr

The Senior Vice President (SVP) of Finance is responsible for overseeing the overall day-to-day ... Design, recommend, and support implementation of corrective actions and process improvements in ...

CAMBA

Senior Vice President Fiscal

Brooklyn, NY · On-site

$215K - $250K/yr

The Senior Vice President (SVP) of Finance is responsible for overseeing the overall day-to-day ... Design, recommend, and support implementation of corrective actions and process improvements in ...

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Senior Vice President Implementation information

What does a senior vice president implementation do?

A Senior Vice President (SVP) of Implementation is responsible for overseeing the successful deployment and integration of a company's products, services, or solutions for clients. They lead teams that manage project timelines, coordinate with cross-functional departments, and ensure that deliverables meet client needs and company standards. SVPs of Implementation also play a key role in developing strategies to improve processes, enhance customer satisfaction, and drive operational efficiency. Their work is crucial in ensuring that clients have a seamless onboarding and adoption experience.

What are the main challenges a senior vice president implementation faces when leading large-scale projects across multiple departments?

A Senior Vice President of Implementation often navigates complex challenges such as aligning cross-functional teams with diverse priorities, managing tight timelines, and ensuring clear communication between stakeholders. Coordinating resources efficiently while maintaining strategic oversight is crucial, especially when projects span different business units or geographic locations. Additionally, adapting implementation strategies to evolving organizational goals and mitigating risks are key aspects of the role. Successful SVPs foster collaboration, drive accountability, and continuously refine processes to deliver impactful results.

What are the key skills and qualifications needed to thrive as a senior vice president implementation, and why are they important?

To thrive as a Senior Vice President of Implementation, you need extensive experience in project management, strategic planning, and leadership, typically supported by an advanced degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, customer relationship management (CRM) tools, and relevant project management certifications like PMP are highly valuable. Exceptional communication, stakeholder management, and problem-solving skills help you lead cross-functional teams and drive organizational change. These capabilities are crucial for ensuring complex implementations are delivered on time, within scope, and aligned with business objectives.

What is the difference between Senior Vice President Implementation vs Chief Operating Officer?

AspectSenior Vice President ImplementationChief Operating Officer
Primary FocusOverseeing implementation strategies and project executionManaging overall company operations and strategic initiatives
ResponsibilitiesLeading implementation teams, ensuring project deliveryOverseeing daily operations, aligning departments with company goals
CredentialsExtensive experience in project management, industry-specific certificationsBroad leadership experience, often with operational or executive certifications
Work EnvironmentProject-focused, cross-departmental collaborationExecutive leadership, company-wide oversight

The Senior Vice President Implementation primarily concentrates on executing projects and strategies within specific departments, while the Chief Operating Officer oversees the entire company's operations and strategic direction. Both roles require senior-level experience, but their scope and focus differ significantly.

What cities are hiring for Senior Vice President Implementation jobs?

Cities with the most Senior Vice President Implementation job openings:

What are the most commonly searched types of Vice President Implementation jobs?

The most popular types of Vice President Implementation jobs are:

What states have the most Senior Vice President Implementation jobs?

States with the most job openings for Senior Vice President Implementation jobs include:

What job categories do people searching Senior Vice President Implementation jobs look for?

The top searched job categories for Senior Vice President Implementation jobs are:

Senior Vice President Implementation jobs near you
Infographic showing various Senior Vice President Implementation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

VP / SVP, Operations

Applied Business Software, Inc.

Huntington Beach, CA • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

About TMO,
The Mortgage Office is the most trusted loan management platform in private lending. Founded in 1978, we power the full loan lifecycle for over 1,100 lenders, including private money firms, CDFIs, nonprofits, and government agencies, servicing more than $190 billion in loans.
We're recognized as G2's #1 Loan Servicing Software and Capterra's Best Ease of Use. With offices in Huntington Beach and San Mateo, we're now building the next generation of AI-native lending tools, and hiring a VP/SVP, Operations to help lead that work.
The Opportunity
The VP / SVP, Operations is the executive owner of TMO's customer organization, spanning pre-sales engineering, tiered technical support, customer onboarding and delivery, professional services, customer success, and TMO Academy.
This leader owns the customer lifecycle from technical qualification through long-term retention. They are accountable for time-to-value, support quality, professional services margin, and gross revenue retention across the entire installed base. Reports to the CEO and sits on the executive leadership team. The title (VP vs. SVP) is calibrated to candidate experience and demonstrated scope.
What You'll Own
Customer Organization Leadership
  • Lead the customer organization end-to-end, develop the management layer underneath, and build the bench needed to scale.
  • Own the operating cadence of the customer org: weekly business reviews, monthly health reporting, quarterly planning.
  • Manage a blended onshore + nearshore model; expand where it makes sense without compromising customer experience.

Technical Enablement & Support
  • Own the tiered support model and drive measurable improvement in first-response time, resolution time, deflection rate, and CSAT.
  • Partner with Sales leadership on pre-sales SE coverage, demo quality, and technical win rates.
  • Run the Product SME function and TMO Academy as the company's center of gravity for internal and external product expertise - certifications, enablement content, customer training revenue.
  • Direct the Force Multiplier / AI Tooling function as the org's internal AI and automation engine.

Customer Delivery & Success
  • Own customer onboarding through segment-aligned Go Live motions (SMB and Enterprise), each covering Loan Servicing, Loan Origination, and Fund Management.
  • Drive measurable improvement in time-to-go-live, onboarding NPS, and early-life retention.
  • Run the post-sale technical solutions function: Forward-Deployed Engineers embedded at strategic accounts, Professional Services for scoped delivery, and Data Solutions Engineers for integration and data advisory.
  • Own gross revenue retention as the primary outcome metric for the Customer Success function. Build the playbook, health-scoring, and renewal motion that supports it.

Cross-Cutting Operating Levers
  • Define and instrument the customer org's metrics stack: GRR, time-to-value, CSAT, support SLAs, PS utilization & margin, certification volume.
  • Partner with Product and Engineering on a continuous feedback loop from the field back into the roadmap.
  • Partner with Sales and Marketing on expansion motions, customer references, and pricing/packaging input from the field.
  • Stand up the operating reviews, dashboards and drive executive communication.

Outcomes in Year One
  • A fully staffed and stable management layer across the customer org.
  • Measurable, sustained improvement in gross revenue retention and time-to-go-live .
  • A working tiered support model with documented SLAs, clear escalation paths, and CSAT performance worth showing customers.
  • TMO Academy operating as a real product line: certifications, training revenue, and a measurable lift in customer self-sufficiency.

Who You Are
Required
  • 12+ years leading customer-facing post-sales or operations organizations; 3+ years at the VP level or above.
  • Direct experience running two or more of: support, professional services, customer success, onboarding/implementation, technical account management.
  • Track record of owning GRR as a primary metric and improving it.
  • Experience leading an organization across multiple management layers.
  • Strong financial and operational rigor: you build the dashboard, you run the reviews, you hold the line on the numbers.

Preferred
  • Direct experience running SaaS operations in fintech or mortgage technology - prior operating roles at a vertical SaaS company serving lenders, servicers, or other financial institutions.
  • Hands-on experience deploying AI tooling inside a customer org - not slideware.
  • Vertical SaaS leadership experience ideally in financial services, lending, or capital markets technology.
  • Experience running a customer education / academy function with certifications.
  • Direct experience preferred building or scaling a tiered support model and a Forward-Deployed Engineer / FDE function.
  • Familiarity with the workflows our customers run - loan servicing, origination, and fund management - is a plus.

Style
  • Direct, low-ego, operationally precise. Say what you mean.
  • Customer-obsessed without being soft on accountability.
  • High agency - builds the org, the dashboard, and the playbook without being asked.
  • Relentlessly curious - reads the field, the product, and the customer, and keeps learning.

Benefits & Perks
  • Competitive compensation ( Base: $225,000 - $250,000) + Bonus + Equity
  • Comprehensive health coverage (medical, dental, vision)
  • 401(k) matching
  • Wellness programs
  • Professional development
  • Employee recognition programs
  • Team building & on-site amenities

Life at TMO,
TMO pairs 45+ years of category leadership with a culture that's still hands-on and collaborative. Ideas flow freely, every team member has a voice, and we have fun while we build.
Our Values: DRIVE
  • Data-Driven: numbers over opinions.
  • Respect: high on empathy, low on ego.
  • Initiative & Agency: don't wait to be told.
  • Value to Customers: create value for them above all else.
  • Evolve: progress over perfection.

The pay range for this role is:
225,000 - 250,000 USD per year (Huntington Beach, CA)

Apply