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Senior Telecom Service Delivery Jobs in Georgia (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $130/hr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to ... Proven leadership experience in telecom or fiber service delivery, provisioning, or network ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

It's a senior, cross-functional role with direct influence on customer satisfaction, time-to ... What You Bring • Proven leadership experience in telecom or fiber service delivery, provisioning ...

Jobtailor

Service Delivery Manager

Kennesaw, GA · On-site

$85 - $120/hr

Technical qualifications (technical college, senior technical college, technical university degree ... service * organizational * team collaboration * problem-solving * attention to detail ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related ... Technical qualifications (technical college, senior technical college, technical university degree ...

LawnStarter

Senior Product Manager, Service Delivery

Atlanta, GA

$121K - $160K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Requirements The Role This is a broad Senior PM role on the quality, trust, and communication side of service delivery - setting the right expectations on both sides, steering Pros to deliver great ...

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Senior Telecom Service Delivery information

What is the difference between Senior Telecom Service Delivery vs Telecom Network Engineer?

AspectSenior Telecom Service DeliveryTelecom Network Engineer
CredentialsRelevant certifications (e.g., CCNA, PMP), experience in telecom project managementNetworking certifications (e.g., CCNA, CCNP), technical degree in telecommunications or related field
Work EnvironmentClient sites, service providers, project management settingsNetwork labs, data centers, technical offices
Employer & Industry UsageTelecom service providers, large telecom corporationsTelecom carriers, network infrastructure companies

While both roles involve telecommunications, Senior Telecom Service Delivery focuses on managing service projects, client relations, and ensuring service quality. Telecom Network Engineers primarily design, implement, and maintain network infrastructure. The roles often overlap in technical knowledge but differ in scope and responsibilities.

What are popular job titles related to Senior Telecom Service Delivery jobs in Georgia?

For Senior Telecom Service Delivery jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Senior Telecom Service Delivery jobs in Georgia look for?

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Cities in Georgia with the most Senior Telecom Service Delivery job openings:

Senior Telecom Service Delivery jobs near you

Director, Service Delivery

Accelecom

Sandy Springs, GA • On-site

$100 - $130/hr

Other

Re-posted 19 days ago

Job description

Position Title: Director, Service Delivery

Location: Atlanta, GA (preferred)

Reports To: Chief Operations Officer (COO)

Employment Type: Full-Time

Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator — and the Service Delivery organization makes that experience happen.

The Opportunity

We’re seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You’ll own the end-to-end order-to-billing lifecycle — from order acceptance through design, construction, activation, and billing start — while building a high-performing, customer-obsessed delivery organization. It’s a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.

What You’ll Do
  • Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
  • Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
  • Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
  • Drive critical-date management and clear, proactive customer status reporting throughout each order.
  • Administer new-service capital (capex) projects and manage monthly install budget projections.
  • Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
  • Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured

You’ll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.

What You Bring
  • Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
  • Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
  • Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
  • A track record of building and developing high-performing operational teams.
  • Excellent cross-functional collaboration, communication, and customer-facing skills.
  • A bachelor’s degree in a relevant field is desired; equivalent experience will be considered.
  • Lead a mission-critical function with direct, visible impact on customers and revenue.
  • Shape and scale delivery operations for a fast-growing regional fiber network.
  • Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
  • Competitive compensation and a comprehensive benefits package.

Accelecom is an Equal Opportunity Employer.

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