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Senior Technical Support Jobs in Nebraska (NOW HIRING)

Relativity

Senior Technical Account Manager

Omaha, NE · On-site

$134K - $202K/yr

As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works ... Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit ...

Fiserv, Inc.

Sr. Client Tech Support Engineer

Lincoln, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Senior Client Technical Support Engineer, you will deliver end-to-end technical support across integrated Fiserv platforms, products, and services to help ensure stability, accuracy, and a ...

Monitise

Sr. Client Tech Support Engineer

Lincoln, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Senior Client Technical Support Engineer, you will deliver end-to-end technical support across integrated Fiserv platforms, products, and services to help ensure stability, accuracy, and a ...

New

Peraton

Customer Technical Specialist

Omaha, NE

Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops ...

Peraton

Customer Technical Specialist

Omaha, NE · On-site

$30K - $48K/yr

Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops ...

Peraton

Customer Technical Specialist

Omaha, NE · On-site

Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops ...

The Reserves Network Inc

Senior Software Developer

Omaha, NE · Hybrid

$105K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Senior Software Developer | $105,000 - $135,000 per year | Direct Hire | Hybrid What Matters Most ... Develop technical documentation and knowledge-sharing resources to support team collaboration.

Sierra Nevada Corporation

Sr Product Support Engineer

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide ... You're technical responsibilities include product installation, testing, error/defect detection and ...

Sierra Nevada Corporation

Sr Product Support Engineer

Omaha, NE · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide ... You're technical responsibilities include product installation, testing, error/defect detection and ...

Sierra Nevada Corporation

Sr Product Support Engineer

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sr Product Support Engineer, you will be using your skills and hands-on expertise to provide ... You're technical responsibilities include product installation, testing, error/defect detection and ...

Monitise

Senior Application Support Professional

Omaha, NE · On-site

$82K - $141K/yr

Job Title Senior Application Support Professional About Your Role As a Senior Application Support ... You will lead the technical response to complex production incidents, strengthen operational ...

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

  • Retirement

  • PTO

Sr Support Technician Apply now Job no: 505112 Work type: Full Time Regular Location: Hybrid ... Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject ...

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

  • Retirement

  • PTO

Sr Support Technician Apply now Job no: 504985 Work type: Full Time Regular Location: Hybrid ... Mentor technical teams: Provide leadership by mentoring others, acting as a technical subject ...

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Showing results 21-40

All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Nebraska

Senior Technical Support information

See Nebraska salary details

$31.9K

$105.5K

$217.9K

How much do senior technical support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior technical support in Nebraska is $105,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,900.00 and $115,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the most commonly searched types of Technical Support jobs in Nebraska?

The most popular types of Technical Support jobs in Nebraska are:

What are popular job titles related to Senior Technical Support jobs in Nebraska?

For Senior Technical Support jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Nebraska look for?

The top searched job categories for Senior Technical Support jobs in Nebraska are:

What cities in Nebraska are hiring for Senior Technical Support jobs?

Cities in Nebraska with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Nebraska as of August 2026, with employment types broken down into 94% Full Time, and 6% Nights. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $105,503 per year, or $50.7 per hour.

Senior Technical Account Manager

Relativity

Omaha, NE • On-site

$134K - $202K/yr

Other

Posted 4 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, theTechnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.

Job Description and Requirements

  • Developa strong understanding of projectsimpactingyour service area andensuringservice impact is minimized
  • Help guide the resolution ofcriticalcustomerincidents
  • Leadtechnical success plansto ensure customers have a positiveand successfulexperienceusing Relativity
  • Be accountable for the quality of Serviceprovided; ensuring future demand from growth and projects is understood and factored into capacity planningforcustomers
  • Intherole of an SME, work collaboratively with cross-functional teams to enhance the product and createa bettercustomer experience across multiple verticals
  • Drive internal service review meetings covering performance, service improvements,quality,and process
  • Partner with other senior level team membersinProduct,and Engineering as needed to troubleshoot and resolve customer incidents
  • When interacting with ourcustomers, takethe initiativetoprovidethe bestpracticeson theuse ofRelativity
  • Maintain the flexibility to work othertime framesas needed or requested
  • Commitment to and consistent demonstration of core company values
  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
  • Exhibit subject matter expert (SME) knowledge inRelativity
  • Relativity Certified Administratorrequired
  • Abilitytravel10% of the time for customer engagements.

Preferred Qualifications

  • Provenexperience with SQL and Windows platform, and/orexperience troubleshooting complextechnical issuesacross the enterprise.

  • Strongwritten and verbal communication skills

  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.

  • Ability to manage multiple projects simultaneouslyand prioritize based on company and teamobjectives.

  • Meticulous attention to detail.

  • Experience working inaSaaS,IaaSand/orHybridenvironments

  • Experience with and knowledge of e-discovery industry and products.

  • ITIL Certification

  • Relativity Expert

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$134,000 and $202,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Intelligence (BI), Communication, Data Analysis, Database Management, Data Governance, Data Visualization, Information Retrieval, Legal Analysis, Legal Research, Natural Language

Apply