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Senior Technical Support Analyst Jobs in Baton Rouge, LA

Immense Networks

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Level Two Technical Engineer

Baton Rouge, LA · On-site

$55K - $75K/yr

... support tickets in a timely manner. * Perform root cause analysis and recommend solutions to ... Collaborate with senior engineers on IT projects, including Azure migrations, network redesigns ...

Orbital

Senior Electrical Engineer

Baton Rouge, LA · On-site

$99K - $185K/yr

Prepare, review, and/or check engineering calculations, analyses, designs, drawings, and other ... Provide enhanced customer support as a technical liaison and support regional business development ...

ECS Ltd

CMT Associate Principal

Baton Rouge, LA · On-site

Mentors and develops Senior Project Managers and staff * Supports preparation and review of proposals and contracts * Participates in and leads technical discussions with clients and project teams

ECS Ltd

CMT Principal

Baton Rouge, LA · On-site

Supports department and office financial performance (P&L awareness) * Assists with staffing ... Proficiency with advanced analysis software * Ability to mentor senior technical staff and future ...

Immense Networks

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Level One Technical Engineer

Baton Rouge, LA · On-site

$20 - $25/hr

... support for client issues, maintaining systems, and escalating more complex problems to senior ... Provide remote and on-site technical support to end users. * Troubleshoot basic hardware, software ...

ECS Ltd

CMT Principal

Baton Rouge, LA · On-site

Supports department and office financial performance (P&L awareness) * Assists with staffing ... Proficiency with advanced analysis software * Ability to mentor senior technical staff and future ...

Orbital

Instrument Engineer

Baton Rouge, LA · On-site

... management, senior technical support, and customer relationship development. The ideal candidate will be a high performing, critically thinking, analytical, and experienced self-starter with ...

ISC Constructors

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Junior Developer

Baton Rouge, LA · On-site

$55K - $65K/yr

... datasets to support analytics and reporting initiatives * Develop dashboards and data ... Receive direct mentorship while working alongside senior technical staff with deep knowledge of ISC ...

New

Kuvare

Senior Salesforce Developer

Baton Rouge, LA · On-site

$125K - $165K/yr

... support current business needs and future growth. This role focuses on platform architecture ... Technical & Development Leadership Lead complex Salesforce initiatives using Apex, Lightning Web ...

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Senior Technical Support Analyst information

See Baton Rouge, LA salary details

$23

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior technical support analyst in Baton Rouge, LA is $33.48, according to ZipRecruiter salary data. Most workers in this role earn between $27.93 and $36.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What are popular job titles related to Senior Technical Support Analyst jobs in Baton Rouge, LA?

For Senior Technical Support Analyst jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support Analyst jobs in Baton Rouge, LA look for?

The top searched job categories for Senior Technical Support Analyst jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Senior Technical Support Analyst jobs?

Cities near Baton Rouge, LA with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,631 per year, or $33.5 per hour.

IT Technical Support - Coordinator 1

The University of New Orleans

Baton Rouge, LA • On-site

Full-time

Re-posted 28 days ago

Job description

Thank you for your interest in The University of New Orleans.
Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attach the required documents in order to be considered for employment.
Department
IT End User Computing
Job Summary
Job Description
  • Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media.
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.
  • Utilize tracking system to document ticket resolutions.
  • Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.
  • Train and assist end users on technical issues as a form of preventative maintenance.
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.
  • Travel to various sites as needed to carry out assigned duties.
  • Identify, diagnose, and assist with resolution of network issues as related to end user problems.
  • Restore data from backup systems using designated applications as needed for end user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.
  • Other tasks as directed.

QUALIFICATIONS
REQUIRED:
  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

DESIRED:
  • Advanced degree.
  • Minimum one year of professional experience with OTS information systems or programs utilized by the department.
  • Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
  • Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
  • Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.

Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

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