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Epic Help Desk Analyst Jobs in Baton Rouge, LA (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Baton Rouge, LA · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

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TEKsystems

Epic Beacon Analyst

Baton Rouge, LA · Hybrid

$77K - $120K/yr

Description The Epic Application System Analyst 3 designs, configures, supports and maintains ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Carrington

Mortgage Wire Desk, II Analyst

Baton Rouge, LA · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

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How much do epic help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for epic help desk analyst in Baton Rouge, LA is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.87 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Baton Rouge, LA? For Epic Help Desk Analyst jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Baton Rouge, LA look for? The top searched job categories for Epic Help Desk Analyst jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Epic Help Desk Analyst jobs? Cities near Baton Rouge, LA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,113 per year, or $23.1 per hour.

IT Help Desk Analyst

Snelling Baton Rouge

Baton Rouge, LA

$18 - $20/hr

Full-time

Posted 19 days ago

Job description

IT Tech Needed in the Baton Rouge Area!!
Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true work/life balance in a dynamic team-oriented environment devoted to developing employees that can grow into a culture fit. This position will provide essential assistance for any computer and network related issues including troubleshooting and tackling hardware replacement issues. Apply now for this full-time, long-term position paying in the $18-$20 per hour range.
Duties:
* Provide coverage for all calls and emails received by help desk
* Troubleshoot computer issues* Resolve network, PC, and related hardware issues including necessary updates and replacements
* Maintain inventory of equipment via asset management system
* Install equipment, hardware, and updates as needed
Position Requirements:
* Associate's or Bachelor's degree in Information Technology or related field is REQUIRED!
* Prior experience in IT or help desk roles may be accepted in lieu of education
* MUST have hands-on experience working with computer hardware and equipment
* Excellent verbal communication and listening skills* Detail-oriented and organized with strong problem-solving skills
* Proficient with Microsoft Office 365 and Windows Operating System
Secure your future today! Interested and qualified candidates for the IT Help Desk Analyst position should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted. Send your confidential resume in a MS Word document today to Veronica Sweet at veronica@snellingbatonrouge.com