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Epic Help Desk Analyst Jobs in Baton Rouge, LA (NOW HIRING)

EPIC PIPING, LLC

IT Security Analyst

Baton Rouge, LA

Epic Piping, BendTec Location: Fully Onsite, Baton Rouge, LA - not a remote position Relocation ... Also supports the organization's secure adoption and governance of AI technologies by helping ...

New

TEKsystems

Altera Lab Systems Analyst

Baton Rouge, LA · Remote

$75 - $80/hr

They have the Epic EMR installed in their outpatient clinics which they host on prem, and they have ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA · On-site

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA · On-site

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA · On-site

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Checker

Baton Rouge, LA · On-site

$16.50 - $20.75/hr

Analytical Skills - Ability to use thinking and reasoning to solve a problem. * Assertiveness ... WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ...

EPIC PIPING, LLC

Welder (Nights)

Livingston, LA · On-site

$17.25 - $22.75/hr

WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ... Training and development programs to help you build the skills and knowledge you need to excel in ...

EPIC PIPING, LLC

Welder (Nights)

Livingston, LA

$17.25 - $22.75/hr

WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ... Training and development programs to help you build the skills and knowledge you need to excel in ...

EPIC PIPING, LLC

Welder (Nights)

Livingston, LA

$17.25 - $22.75/hr

WHO WE ARE: Epic Piping is one of the largest privately owned and the fastest-growing pipe ... Training and development programs to help you build the skills and knowledge you need to excel in ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for epic help desk analyst in Baton Rouge, LA is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.87 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Baton Rouge, LA?

For Epic Help Desk Analyst jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Baton Rouge, LA look for?

The top searched job categories for Epic Help Desk Analyst jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Epic Help Desk Analyst jobs?

Cities near Baton Rouge, LA with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,113 per year, or $23.1 per hour.

System Support Analyst 1

University of New Orleans

Baton Rouge, LA

Full-time

Re-posted 17 days ago

Job description

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.
You must complete all required portions of the application and attached the required documents in order to be considered for employment.

Department

Medicaid Project Management Operations
Job Summary
Job Description
  • Detects and documents software failures, anomalies, and issues to identify and correct defects.
  • Tracks identified system issues and verifies resolution.
  • Works to resolve provider portal authorization tasks.
  • Submits Ivanti incident/Service Request tickets for issues discovered.
  • Tracks identified issues through the ticketing process and verifies resolution.
  • Logs JIRA items to be reviewed, researched and monitored.
  • Monitors for post-implementation issues.
  • Assists with identifying needs for training; may assist in organizing and developing training content.
  • Ensures that service disruptions are reported immediately.
  • Attends unit and Project related meetings.
  • Conducts research relating to the development of the modernization systems.
  • Reports project risks and issues to supervisor in a timely manner.
  • Completes project status reports as assigned.
  • Communicates relevant information to project team as needed.
  • Assists in preparing, interpreting and clarifying eligibility policies and procedures.
  • Performs other duties as assigned to ensure the smooth operation of the project.

QUALIFICATIONS

REQUIRED:

  • Bachelor's degree or six years of professional experience in lieu of degree.
  • Excellent analytical skills; effective organizational and time management skills.
  • Great attention to detail and follow up.
  • Excellent verbal and written communications skills.
  • Ability to set, follow, and meet deadlines.

DESIRED:

  • Advanced degree.
  • Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
  • Professional experience in the support of the LaMEDS implementation.
  • Professional experience in a help desk environment troubleshooting technical and non-technical issues.
  • Experience presenting information to technical and non-technical audiences.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close DateThis position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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