ZipRecruiter

Log In

1

Senior Support Jobs in Michigan (NOW HIRING)

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements ...

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration support, managing supplier agreements, certifications, and critical documentation throughout the contract ...

EHM Senior Solutions

Personal Assistant

Saline, MI · On-site

$18 - $19.50/hr

Knowledge of dementia care and senior support best practices * Familiarity with infection prevention and control standards * Experience with electronic documentation systems Required Skills and ...

EHM SENIOR SOLUTIONS

Personal Assistant

Saline, MI

Knowledge of dementia care and senior support best practices * Familiarity with infection prevention and control standards * Experience with electronic documentation systems Required Skills and ...

EHM Senior Solutions

Adult Day Center PA

Saline, MI · On-site

$12.25 - $15.50/hr

Knowledge of dementia care and senior support best practices * Positive attitude and enthusiasm * Strong observation and problem solving skills * Creative and engaging when leading activities and ...

EHM SENIOR SOLUTIONS

Adult Day Center PA

Saline, MI · On-site

Knowledge of dementia care and senior support best practices * Positive attitude and enthusiasm * Strong observation and problem solving skills * Creative and engaging when leading activities and ...

AVL DiTEST

Simulation Support Engineer II

Plymouth, MI · On-site

Works independently on common tasks and for new and advanced tasks works with senior support staff Qualifications/Skills: * Bachelor's degree in Engineering * Master's degree preferred * 5+ years of ...

next page

Showing results 1-20

All JobsSupport JobsSenior Support JobsSenior Support Jobs in Michigan

Senior Support information

What is the difference between Senior Support vs Support Specialist?

AspectSenior SupportSupport Specialist
Required CredentialsTypically requires 3+ years experience, certifications like HDI or CompTIA, and advanced technical skillsUsually requires 1-2 years experience, basic certifications, and foundational technical knowledge
Work EnvironmentFast-paced, often in IT or technical support teams, handling complex issuesCustomer-facing roles, providing basic troubleshooting and support
Employer & Industry UsageCommon in IT, tech companies, and large organizationsFound across various industries including retail, healthcare, and tech

Support Specialists handle routine customer issues, while Senior Support professionals manage complex problems, mentor junior staff, and often have more technical certifications and experience. The Senior Support role involves greater responsibility and expertise compared to Support Specialists.

What are the most commonly searched types of Support jobs in Michigan? The most popular types of Support jobs in Michigan are:
What cities in Michigan are hiring for Senior Support jobs? Cities in Michigan with the most Senior Support job openings:
Infographic showing various Senior Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Support Technician

Endeavor IT

Coopersville, MI • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Information:
Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.
General Summary:
The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements to runbooks, standards, and automation. This role coaches the team technically, sets the standard for documentation and ticket quality, and is directly accountable for reducing the volume of tickets that require senior escalation over time by improving the underlying procedures, automation, and enablement materials. The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work.
Essential Job Functions:
  • Lead high-severity incident response, including P1 and major incident scenarios, providing technical direction and coordinating the response across Service Desk, NOC, Professional Services, and vendor resources per the Incident Management Policy
  • Execute root-cause fixes from Problem Management, including complex remediation, known error resolution, and post-incident preventive work per the Problem Management Policy
  • Own maintenance and improvement of Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue, and retire stale or contradictory documentation
  • Drive automation improvements that reduce recurring toil, including scripting standard fixes, tuning RMM automation, and identifying candidate procedures for automation-first delivery
  • Provide structured technical coaching and enablement across Support Technician I and II, including pairing on complex tickets, reviewing knowledge articles, and leading technical training sessions on newly documented procedures
  • Contribute to Problem Management as an investigator when Tier 3 investigation is required for individual client problems and when master Problem records are opened for cross-client patterns, per the Problem Management Policy
  • Model ticket documentation, time entry, and closure standards for the Service Desk
  • Partner with the Service Desk Manager on Continual Improvement Register (CIR) items and service improvement plans
  • Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO on shared work, transitions, and improvement initiatives
  • Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA
  • Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party after-hours service
  • Any additional tasks required by management

Knowledge, Skills, and Abilities:
  • Deep troubleshooting expertise across enterprise networking, Windows Server, Microsoft 365, Azure and Entra ID, virtualization, backup and disaster recovery, and security tooling
  • Skill in installing, repairing, and maintaining network and infrastructure equipment
  • Strong analytical thinking, problem-solving, and root-cause analysis skills
  • Excellent verbal and written communication with the ability to lead technical bridges and post-incident reviews
  • Proficiency with ConnectWise PSA, ConnectWise RMM (Automate), IT Glue, Confluence, and scripting for automation (PowerShell)
  • Strong working knowledge of ITIL practices, including incident, problem, change, and continual improvement
  • Coaching and mentoring aptitude with the ability to develop technical range in Support Technician I and II peers
  • Ability to hold documentation and quality standards without becoming a bottleneck

Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, related field, or equivalent experience
  • 7+ years support experience

Certifications:
  • Relevant Microsoft, ConnectWise, and security certifications are encouraged; a minimum of one new proctored industry certification per year is expected

Benefits we offer!
  • 401k with 100% match up to 6% employee contribution
  • Medical
  • Dental
  • Vision
  • Employer Paid - Life Insurance - 3x your salary
  • Employer Paid - Long-term Disability
  • Employer Paid - Short-term Disability
  • Employer Paid - Access to financial planning services
  • EAP
  • Holidays
  • PTO

Compensation:
Salary: 75,000 - 85,000

Apply