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Senior Support Engineer Jobs in Villa Rica, GA (NOW HIRING)

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

Socket.dev

Mechanical Engineer I

Atlanta, GA · On-site

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

New

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · Hybrid

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · On-site

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

Syska Hennessy Group

Mechanical Engineer I

Atlanta, GA · Hybrid

Coordination with the designs of other trades (architectural, engineering / internal, and external) under the guidance of more senior * Support the design and engineering efforts of systems for new ...

QGenda

QGenda Technical Engineer

Atlanta, GA · Hybrid

... senior engineers to resolve cases efficiently. This role builds the foundation for technical ... Independently manages a diverse workload of support cases and complex project assignments ...

Patientco

Senior Data Engineer

Atlanta, GA · On-site

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

Crew Career Center

Senior Data Engineer

Atlanta, GA · On-site

$101K - $138K/yr

ABOUT THIS POSITION Waystar is seeking a highly skilled Senior Data Engineer to join our Business ... Support semantic modeling and reporting initiatives across business domains * Contribute to the ...

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Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Villa Rica, GA

Senior Support Engineer information

See Villa Rica, GA salary details

$19.6K

$90.1K

$138.8K

How much do senior support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior support engineer in Villa Rica, GA is $90,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $108,700.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Villa Rica, GA are hiring for Senior Support Engineer jobs?

Cities near Villa Rica, GA with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Villa Rica, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,136 per year, or $43.3 per hour.

Mid/Senior Software Support Engineer

Atlanta, GA • On-site

Material Handling Systems, Inc.
See more jobs at Material Handling Systems, Inc.external

$87K - $131K/yr

Full-time

Posted 11 days ago

Job description

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
This Mid/Senior-level Customer Support Software Engineer will be responsible for providing L2/L3 technical support to Fortna clients. This includes utilizing your high degree of experience in software development, coding, networking, and customer facing technical support in a past paced environment. In this role, you will be collaborating with numerous internal and external engineering/development teams to address and resolve customer facing issues quickly.
*** This position may require working a full 8 or 10 hour weekend shift. This includes Sat & Sun with 2 to 3 days off during the weekday depending on 8 or 10 hour shift.
Responsibilities:
  • Provide Level 2/3 customer facing technical support.
  • Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
  • Collaborate with the product team to resolve complex problems on a high priority basis.
  • Foster a team atmosphere by actively collaborating with other team members.
  • Maintain high-quality software source code and documentation.
  • Provide remote support and troubleshooting for client systems.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Work effectively in a team-oriented and collaborative environment.
  • Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
  • Excellent written and oral communication skills.
  • Possess exceptional listening and interpersonal skills.

Qualifications:
  • Bachelor's in computer science or related field.
  • Minimum 4+ years of experience with direct software customer support and development.
  • Minimum 4+ years of experience in Core Java/J2EE stack.
  • Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
  • Strong experience in writing SQL queries and working with Oracle or any other Database.
  • Hands-on experience with Web services and Microservices architecture.
  • Strong understand of REST API and unit testing frameworks.
  • Strong understanding of distributed architectures and design pattern.
  • Time-sensitive, high transaction-based processing experience.
  • Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders.
  • Team player who works well with technical and non-technical resources.
  • Excellent written and oral communication skills
  • Strong interpersonal, organizational, time management, and problem-solving skills.

The base salary range for this role is $87,600 to $131,300. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.

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