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Senior Support Engineer Jobs in Sumter, SC (NOW HIRING)

Senior Structural Engineer

Columbia, SC · On-site

$88K - $154K/yr

Parsons is looking forward to hiring an experienced Senior Structural Engineer! In this role, you ... Other marketing duties include providing timely resume updates, project write-ups, proposal support ...

Senior Structural Engineer

Columbia, SC · On-site

$88K - $154K/yr

Parsons is looking forward to hiring an experienced Senior Structural Engineer! In this role, you ... Other marketing duties include providing timely resume updates, project write-ups, proposal support ...

Senior Industrial Engineer

Columbia, SC · On-site

$39.50 - $54/hr

... As the Senior Industrial Engineer, you will develop and deliver a high-performing Process ... Support capability development through coaching, mentoring and knowledge sharing Qualifications ...

New

Senior Industrial Engineer

Columbia, SC · On-site

$39.50 - $54/hr

... As the Senior Industrial Engineer, you will develop and deliver a high-performing Process ... Support capability development through coaching, mentoring and knowledge sharing Qualifications ...

Posted today

Senior Automation Engineer

Columbia, SC

$96K - $126K/yr

We are seeking a Senior Engineer to perform all aspects of process automation engineering and ... Experience working at customer sites supporting the installation & commissioning of equipment and ...

Senior Automation Engineer

Columbia, SC · On-site

$96K - $126K/yr

We are seeking a Senior Engineer to perform all aspects of process automation engineering and ... Experience working at customer sites supporting the installation & commissioning of equipment and ...

Senior Automation Engineer

Columbia, SC · On-site

$96K - $126K/yr

We are seeking a Senior Engineer to perform all aspects of process automation engineering and ... Experience working at customer sites supporting the installation & commissioning of equipment and ...

Senior Security Engineer

Columbia, SC · On-site

$105K - $145K/yr

Senior Security Engineer Location : South Carolina Duration : 3 months Contract to hire Role ... support of meetings, presentations, conferences, and similar events Able to develop and deliver ...

Showing results 21-40

Senior Support Engineer information

See Sumter, SC salary details

$20K

$92K

$141.6K

How much do senior support engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior support engineer in Sumter, SC is $91,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $110,900.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Sumter, SC look for?

The top searched job categories for Senior Support Engineer jobs in Sumter, SC are:

What cities near Sumter, SC are hiring for Senior Support Engineer jobs?

Cities near Sumter, SC with the most Senior Support Engineer job openings:

Senior Roadway Project Engineer

KCI Technologies Inc.

Columbia, SC • On-site

$91K - $119K/yr

Full-time

Re-posted 26 days ago


KCI Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

243rd of 449 rated engineering


Job description

Overview

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. 

 

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #50 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Duties, Responsibilities & Other

We're seeking a highly skilled and motivated Senior Roadway Design Engineer to provide technical leadership in the geometric design and development of complex roadway projects across South Carolina. This position is ideal for an engineer with deep hands-on design experience, strong proficiency in advanced modeling tools, and a proven ability to guide multidisciplinary teams toward high-quality, SCDOT-compliant design solutions. The ideal candidate will have demonstrated experience delivering roadway design projects for SCDOT.

 

Key Responsibilities:

  • Lead the roadway design process from preliminary concepts through final construction plans, with a focus on geometric layout, horizontal/vertical alignment, corridor modeling, pavement design, and cross-section development.
  • Develop and review detailed 2D and 3D roadway models using OpenRoads or similar platforms, ensuring accuracy, constructability, and full compliance with SCDOT standards and design manuals.
  • Serve as engineer-of-record or senior technical reviewer, performing rigorous independent QA/QC of plans, design calculations, digital terrain models, and plan production deliverables.
  • Integrate roadway design with drainage, traffic engineering, structures, utilities, and environmental constraints, providing technical direction to ensure coordinated, efficient, and constructable designs.
  • Interpret and apply federal, state, and local design criteria-including SCDOT, AASHTO, ADA, and safety requirements-to produce technically sound and defensible design solutions.
  • Mentor junior engineers and modelers, offering guidance on design methodologies, software workflows, plan production standards, and best practices in roadway engineering.
  • Support agency coordination with SCDOT and South Carolina localities, addressing technical comments, resolving design issues, and facilitating approvals of plans and reports.
  • Conduct field reviews and design-related site assessments to validate existing conditions, evaluate constraints, and ensure design intent aligns with real-world conditions.
  • Prepare high-quality technical documentation, including design reports, roadway calculations, modeling summaries, cost estimates, specifications and supporting analyses for agency submittals.
Qualifications

Education and/or Work Experience Required: Bachelor's Degree in related field (AEC Industry) Minimum of 10 years of relevant experience. Proven experience in planning, organizing, estimating, scheduling and monitoring engineering projects. Proven experience in project management roles, with a track record of successful project delivery. Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to effectively interact with clients, team members, and stakeholders. Knowledge of industry standards and best practices related to construction management, quality assurance, and safety protocols. Strong problem-solving skills, with the ability to identify issues and implement effective solutions in a fast-paced environment.

Education and/or Work Experience Preferred: Master's Degree

Certificates, licenses, and/or Registrations Required: Licensed Professional Engineer (P.E.)

Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.

Employment Type: FULL_TIME

What KCI Technologies employees say

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