Senior Support Engineer Jobs in Bryan, TX (NOW HIRING)

The Senior Network Engineer is responsible for daily operational tasks within the global Network and Data Center team, across several technologies such as Cisco and Palo Alto. Daily tasks will be to perform system health checks, ensuring clean and tidy IT rooms and managing the ITSM queues for incidents and requests, along with project delivery support. In addition, the role is expected to have a broader reach outside traditional IT silos to build relationships within all IT service user towers. The role will interact up to senior‑level stakeholders globally regarding technical requirements and delivery and any associated infrastructure needs both BAU and project wise.

We are a trusted CDMO partner for life. At FUJIFILM Diosynth Biotechnologies (FDB), we encourage you to discover what inspires you every day, to follow your passion and your power – what we call Genki. The work we do has the potential to transform people’s lives and to impact where it matters most. Each day is an opportunity to push the boundaries of your potential, so join our Global IT Team as a Senior Network Engineer and become part of a fast‑growing global company, united by Genki. The Senior Network Engineer will update and mature infrastructure processes and documentation to ensure reliable and compliant network infrastructure and partner with team members to create ITKBs that will help drive incident resolution by the ServiceDesk. The Senior Network Engineer will in addition manage daily onsite tasks within the data center, general campus network infrastructure and participate as an active member in the global network and data center team. The Senior Network Engineer will take part of an on‑call rotation with the rest of the team as required.

• Lead the day-to-day support and availability of the FUJIFILM Diosynth Biotechnologies Texas network Infrastructure, this includes but is not limited to build, configure, administer, and support network infrastructure technologies and solutions.
• Technical network documentation
• Project support to help drive the local and global IT initiatives
• Work with FDB technical architects to define and translate architectural designs into operational delivered solutions and services
• Act as the technical lead for support, and availability and monitoring of the network infrastructure
• Brief and advise senior IT management on technology support and availability needs, produce solution documents and reports to support this.
• Mentor peers and help build the IT/OT technical solutions within the organization on a global perspective, ensuring secure by design methodology.
• Perform cross‑functional, multidisciplinary technical support to include evaluation and delivery of project work packages, design requirements, and associated procedures related to enterprise‑level IT/OT systems.
• Work with the global network team to mature the network platform at the North Carolina sites.

• Bachelor's Degree or higher in Computer Science or Information Technology; or relevant technical certifications
• Minimum 8 years of experience working with Cisco switching and routing, Cisco Meraki, Cisco wireless and Palo Alto Firewalls or equivalent technologies
• Proven experience with ServiceNow or other ITIL tools
• Proven experience of SNMMP monitoring tools
• Proven experience of Server room/IT room management
• Experience in a GMP regulated environment is desired.
• Travel will be required

The Senior Network Engineer will work within the broader Digital Technologies organization to help drive IT/OT alignment being rolled out globally. In this role, you will be required to interact with FDB vendors to ensure solutions are secure and always meet the business technical requirements. Technical input into external and internal audits about IT designs and services. The Senior Network Engineer will require the ability to make, advise and drive decisions based on information gathered and assessed, in consultation with IT and business leadership.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fdbglobaltalent@fujifilm.com).