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Senior Software Support Engineer Jobs in Elgin, IL

International Motors, LLC

Software Engineer Sr

Lisle, IL · On-site

$92K - $138K/yr

As a Senior Software Engineer supporting Dealer Portal, Sitecore, Coveo, and related dealer-facing digital capabilities, this role will combine strong technical expertise with hands-on operational ...

Cars.com

Sr. Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

We are seeking a Senior Software Engineer to enhance existing backend services, troubleshoot and ... support growing business needs. * Own Production Systems: Own the health and uptime of business ...

Cars

Sr. Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

We are seeking a Senior Software Engineer to enhance existing backend services, troubleshoot and ... support growing business needs. * Own Production Systems: Own the health and uptime of business ...

Cars Commerce

Sr. Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to enhance existing backend services, troubleshoot and ... support growing business needs. * Own Production Systems: Own the health and uptime of business ...

Ritchie Bros.

Senior Software Engineer

Westchester, IL

$121K - $160K/yr

The Senior Software Engineer designs and delivers complex features and services, mentors junior engineers, and contributes to architectural decisions. This role emphasizes technical ownership ...

Ritchie Bros.

Senior Software Engineer

Westchester, IL · On-site

$90K - $135K/yr

The Senior Software Engineer designs and delivers complex features and services, mentors junior engineers, and contributes to architectural decisions. This role emphasizes technical ownership ...

Ritchie Bros.

Senior Software Engineer

Westchester, IL · On-site +1

$121K - $160K/yr

We are seeking a highly skilled Senior Software Engineer responsible for leading technical ... Mentor and support the growth of junior and intermediate engineers through knowledge sharing ...

Ritchie Bros.

Senior Software Engineer

Westchester, IL · On-site

$99K - $123K/yr

We are seeking a highly skilled Senior Software Engineer responsible for leading technical ... Mentor and support the growth of junior and intermediate engineers through knowledge sharing ...

Ripple

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

As a Senior Software Developer, you will build and own the platform powering financial clarity for ... Strong troubleshooting skills with hands-on experience in production application support * Solid ...

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$75 - $95/hr

Efficient Engineering is when a PLAN becomes EPLAN EPLAN Software & Services LLC provides software ... The Technical Support Engineer will also look to share best practices and lessons learned through ...

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

CNH Industrial N.V.

Senior Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Job Purpose As a Senior Software Engineer - Linux Touch Screen Applications at CNH Industrial, you ... Support end users, including software troubleshooting and training. * Prepare and present technical ...

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Kunai

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Kunai

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Elgin, IL

Senior Software Support Engineer information

See Elgin, IL salary details

$74.6K

$141.6K

$189.8K

How much do senior software support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior software support engineer in Elgin, IL is $141,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,100.00 and $159,600.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Elgin, IL?

The most popular types of Software Support Engineer jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Senior Software Support Engineer jobs?

Cities near Elgin, IL with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Software Engineer Sr

International Motors, LLC

Lisle, IL • On-site

$92K - $138K/yr

Contractor

This job post has expired today. Applications are no longer accepted.

International Motors rating

7.6

Company rating: 7.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

251st of 499 rated machine equipment manufacturers

Job description

Position Overview
This position is posted for contractor conversion purposes for a Senior Software Engineer.
As a Senior Software Engineer supporting Dealer Portal, Sitecore, Coveo, and related dealer-facing digital capabilities, this role will combine strong technical expertise with hands-on operational support, vendor coordination, and business partnership. The position is responsible for maintaining and improving the Dealer Portal platform, which provides dealer communications, content delivery, application navigation, search, and access to key dealer services. Success in this role requires strong knowledge of Sitecore content management and publishing, Coveo search, MongoDB/Sitecore xDB analytics components, SQL Server and DB2 integrations, web services, batch jobs, and the supporting infrastructure that keeps the platform reliable and available. This role will also support incident resolution, planned maintenance, application lifecycle activities, documentation, and knowledge transfer to help ensure continuity of service for dealers, internal business partners, and support teams.
Responsibilities
  • Provide senior-level technical support and subject matter expertise for the Dealer Portal and related Sitecore-based dealer communication applications.
  • Maintain the reliable operation of dealer-facing content, application navigation, search functionality, dealer communications, and supporting web services.
  • Provide production support, incident triage, root cause analysis, and corrective actions across Dealer Portal, Sitecore,
  • Coveo, MongoDB, SQL Server, DB2, and related integrations.
  • Collaborate with business stakeholders, infrastructure and security teams, vendors, and offshore support resources to resolve issues and implement system changes.
  • Support Sitecore publishing, content management, access and configuration changes, and application lifecycle activities.
  • Monitor and maintain Coveo search functionality, indexing, usage, licensing, and vendor support requirements.
  • Develop and maintain technical documentation, operational procedures, architecture knowledge, and knowledge-transfer materials to improve system support and reduce operational risk.
  • Analyze and prioritize technical issues, troubleshoot complex problems, and communicate effectively with technical and business stakeholders.
  • Demonstrate strong initiative and the ability to work independently while managing multiple priorities in a production environment.
  • Provide occasional after-hours or weekend support for outages, maintenance windows, application releases, and infrastructure changes.

Minimum Requirements
  • Bachelor's degree and at least 1 year of software engineering experience

OR
  • Master's degree and no experience

OR
  • At least 3 years of software engineering experience

Additional Requirements
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
  • Sitecore content management, publishing, configuration, and support
  • Coveo Enterprise Search / Coveo Cloud administration, indexing, search troubleshooting, and vendor support coordination
  • MongoDB / Sitecore xDB experience for analytics, tracking, and operational support
  • .NET Framework, ASP.NET MVC, C#, WebAPI, HTML, JavaScript, jQuery, and Bootstrap
  • SQL Server, DB2, Entity Framework, stored procedures, connection strings, and data integration troubleshooting
  • Windows Server, IIS, application pools, web services, service accounts, certificates, and production support diagnostics
  • Source control and deployment tools including TFS, Git, and Team Development for Sitecore
  • Job scheduling and operational automation tools such as Control-M

Highly desired
  • Strong oral and written communication skills.
  • Bachelor's degree and at least 5 years of software engineering experience
  • Master's degree and at least 3 years of software engineering experience

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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