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Senior Software Support Engineer Jobs in Elgin, IL

Steris Corporation

Senior Software Engineer

Vernon Hills, IL · On-site

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Trova Search

Sr. Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Senior Software Engineer (.NET / Azure / Angular) Location: Oakbrook Terrace, IL (Hybrid - Onsite Mondays & Tuesdays)- MUST CURRENTLY RESIDE IN IL No C2C, third-party vendors, or sponsorship ...

CNH Industrial N.V.

Senior Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Job Purpose Senior Software Engineer - Cloud Software, Scala, Big Data, API services You will join ... Support quoting / RFQ tasks as needed, and participate in cross-functional initiatives. * Maintain ...

Carefeed

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Carefeed

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Carefeed

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Pampered Chef LTD

Senior Software Engineer

Addison, IL · On-site

$125K - $135K/yr

We are looking for a Senior Software Engineer who wants to contribute at a high technical level ... You won't be left alone to solve systemic challenges without support * You won't be stuck in a ...

W. W. Grainger

Senior Software Engineer

Chicago, IL · On-site

$112.90 - $188.10/hr

About the position As a Senior Software Engineer (Software Engineer III) you will be involved in ... Support team activities and pair with peers to work on stories * Coach and mentor junior engineers

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Showing results 21-40

All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Elgin, IL

Senior Software Support Engineer information

See Elgin, IL salary details

$74.6K

$141.6K

$189.8K

How much do senior software support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior software support engineer in Elgin, IL is $141,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,100.00 and $159,600.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Elgin, IL?

The most popular types of Software Support Engineer jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Senior Software Support Engineer jobs?

Cities near Elgin, IL with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Sr. Software Engineer

SupraSoft Technologies Pvt. Ltd.

Schaumburg, IL • On-site

$137.99 - $168.65/hr

Other

Posted 5 days ago

Job description

SupraSoft, Inc. has multiple openings for the position of Sr. Software Engineer (Ref# SSE29SU).

Work Location: Schaumburg, IL and relocation required to various unanticipated locations throughout the U.S.

Job Duties: Lead the design, development, implementation, testing, maintenance, and support of business and computer applications software or specialized utility programs, and major enhancements of existing systems for client projects. Responsible for all phases of the software development life-cycle (SDLC). Fine-tune and improve a variety of sophisticated software implementation projects. Gather and analyze user and business requirements, document specifications, and develop software solutions to meet client needs and data. Create appropriate software documentation. Support and troubleshoot software as required, including testing / quality assurance, optimizing performance, resolving issues, and providing solutions. Lead design and code reviews and mentor junior team members. Demonstrate expertise in development methodologies, software design patterns, and software engineering best practices for the application of development domain areas and specific technologies and tool sets.

Requirements: This position requires a Master’s degree or foreign academic equivalent in Computer Science, Engineering, Information Technology, Information Systems, or a related field. Plus 2 years of experience in the job offered or 2 years in a related occupation including Software Developer, Programmer Analyst, Systems Analyst, Technical Lead, or related experience. Will accept a Bachelor’s degree in any field of study plus 5 years of progressive experience in lieu of the required education and experience. Will accept any suitable combination of education, training, or experience as per the requirements cited herein. 40hrs/week.

Salary: $ 153,317 / year

Application Instructions: To apply, please MAIL resume to referenced address, ensuring to indicate the position reference code (Ref# SSE29SU) for which you are applying. Mail to: SupraSoft, Inc., Attn: President, 830 E. Higgins Rd. Suite #111 J, Schaumburg, IL 60173.

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