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Senior Software Support Engineer Jobs in Bolingbrook, IL

Ritchie Bros.

Senior Software Engineer

Westchester, IL · On-site +1

$121K - $160K/yr

We are seeking a highly skilled Senior Software Engineer responsible for leading technical ... Mentor and support the growth of junior and intermediate engineers through knowledge sharing ...

Ripple

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

As a Senior Software Developer, you will build and own the platform powering financial clarity for ... Strong troubleshooting skills with hands-on experience in production application support * Solid ...

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$75 - $95/hr

Efficient Engineering is when a PLAN becomes EPLAN EPLAN Software & Services LLC provides software ... The Technical Support Engineer will also look to share best practices and lessons learned through ...

Carefeed

Support Engineer

Chicago, IL · Remote

Carefeed is the platform senior living and long-term care providers use to bring order, clarity ... Qualifications: * 2+ years in a technical support, client success or software development role

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Kunai

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

We are seeking a Senior Software Engineer to join a high-impact digital payments modernization program supporting the integration of a major card network into one of the largest financial ...

Rewards Network

Senior Software Engineer (Java)

Chicago, IL · On-site

$128K - $169K/yr

The Senior Software Engineer (Java) will perform new development as well as escalated product support. We are looking for a passionate problem solver that is highly focused, agile and who thrives in ...

Rewards Network

Senior Software Engineer (Java)

Chicago, IL · On-site

$128K - $169K/yr

The Senior Software Engineer (Java) will perform new development as well as escalated product support. We are looking for a passionate problem solver that is highly focused, agile and who thrives in ...

Cintrifuse

Support Engineer

Chicago, IL · On-site

$65 - $95/hr

About Us Carefeed is the platform senior living and long-term care providers use to bring order ... Qualifications * 2+ years in a technical support, client success or software development role.

New

Supernova Technology

Senior Software Engineer

Chicago, IL · On-site

$140K - $160K/yr

About the Role We're looking for a Senior Software Engineer who is passionate about leading and ... Support, mentor, and develop junior software engineers, fostering a culture of collaboration ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Bolingbrook, IL

Senior Software Support Engineer information

See Bolingbrook, IL salary details

$74.7K

$141.7K

$189.9K

How much do senior software support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior software support engineer in Bolingbrook, IL is $141,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,100.00 and $159,700.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What cities near Bolingbrook, IL are hiring for Senior Software Support Engineer jobs?

Cities near Bolingbrook, IL with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Senior Software Developer

Preferred Risk Insurance

Chicago, IL • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

We are seeking the ideal candidate for our Software Developer opening for our growing insurance company.
The Senior Software Developer designs, develops, tests, and maintains software applications and services while serving as a technical leader within an assigned product, application, or functional domain. This role delivers complex software solutions, contributes to architecture and design decisions, mentors other developers, and ensures high standards of quality, security, and maintainability.
The Senior Software Developer is expected to effectively leverage AI-assisted and agentic software development tools to improve delivery speed and productivity while maintaining full responsibility for technical decisions, code quality, testing, and production readiness.
MINIMUM QUALIFICATIONS:
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
  • Five (5) or more years of professional software development experience
  • Strong experience developing applications using C#, .NET, and React
  • Proficiency with Git and collaborative development workflows
  • Solid understanding of object-oriented programming principles and software design patterns
  • Experience working in Agile software development environments
  • Experience contributing to CI/CD pipelines and automated software delivery processes

DUTIES & RESPONSIBILITIES:
  • Design, develop, test, deploy, and maintain software applications and services
  • Own the technical implementation of features and enhancements within an assigned application or functional domain
  • Translate business and technical requirements into scalable, maintainable software solutions
  • Participate in technical design discussions and document significant design decisions and implementation approaches
  • Break complex initiatives into manageable work that can be executed efficiently by developers and AI-assisted development tools
  • Use AI-assisted coding tools to accelerate software development, analysis, testing, documentation, and troubleshooting activities
  • Review and validate AI-generated code to ensure correctness, maintainability, security, and alignment with established engineering standards
  • Apply independent engineering judgment when evaluating AI-generated recommendations and implementation alternatives
  • Develop and execute appropriate testing strategies, including unit, integration, and regression testing
  • Participate in peer code reviews and provide constructive feedback to improve software quality and consistency
  • Troubleshoot application defects, identify root causes, and implement effective solutions
  • Optimize application performance, scalability, and data access patterns
  • Identify and address security vulnerabilities and secure coding concerns throughout the software development lifecycle
  • Maintain technical documentation, coding standards, and project context that support consistent software development, including AI-assisted workflows where applicable
  • Mentor junior and mid-level developers by sharing technical knowledge, development best practices, and effective use of AI-assisted development tools
  • Collaborate with product owners, architects, quality engineers, and other stakeholders throughout the software development lifecycle
  • Contribute to continuous improvement of engineering practices, development processes, and software quality

QUALIFICATIONS REQUIRED:
  • Advanced proficiency with C#, .NET, React, and modern software development practices
  • Demonstrated experience delivering production-quality software throughout the full software development lifecycle
  • Experience using AI-assisted software development tools in professional software engineering environments
  • Ability to effectively plan, execute, and validate AI-assisted development tasks while maintaining ownership of technical outcomes
  • Strong understanding of software architecture, object-oriented design, design patterns, and secure coding practices
  • Experience designing and implementing automated testing strategies
  • Strong analytical, debugging, and problem-solving skills
  • Ability to evaluate technical alternatives and make sound engineering decisions
  • Excellent written and verbal communication skills
  • Ability to work independently while collaborating effectively within a cross-functional team

Preferred:
  • Experience with cloud platforms such as Microsoft Azure or AWS
  • Experience with containerized applications and modern CI/CD platforms
  • Experience with relational databases, SQL optimization, and performance tuning
  • Experience with distributed systems, REST APIs, and event-driven architectures
  • Experience using AI-assisted development platforms such as Claude Code, Codex, GitHub Copilot, or similar technologies
  • Experience modernizing legacy applications or participating in large-scale refactoring or migration initiatives

Success Factors
Successful candidates consistently:
  • Deliver reliable, maintainable, and secure software solutions
  • Exercise sound engineering judgment when designing and implementing solutions
  • Effectively leverage AI-assisted development tools while maintaining ownership of software quality and technical decisions
  • Produce well-tested, production-ready code
  • Collaborate effectively across technical and business teams
  • Continuously improve engineering practices and contribute to the success of the development team

Preferred Risk Insurance Services provides a competitive benefits package to all full- time employees. Following are some of the perks Preferred Risk Insurance Services employees receive:
  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $120,000/year-$140,000/year*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.

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