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Senior Session Border Controller Sbc Jobs in Ohio

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center ... Experience supporting SIP-based voice architectures, SIP trunks, and Session Border Controller (SBC ...

Robert Half

Sr. Accountant

Bowling Green, OH · On-site

$80K - $100K/yr

This position works closely with the Financial Controller and partners with domestic and ... S. tax regulations; exposure to international or cross-border financial practices is beneficial.

Eaton

Sr. Licensing Analyst, GTM

Beachwood, OH · On-site

$86K - $126K/yr

... Border Protection ("CBP"), Foreign Trade Regulations ("FTR") • Support GTM self-assessments ... controlled information. To conform to U.S. Government export regulations applicable to that ...

Total Quality Logistics

Senior IAM Engineer

Cincinnati, OH · On-site

$109K - $150K/yr

The Senior IAM Engineer is a senior individual contributor responsible for designing, implementing ... session monitoring and policy enforcement. * Ensure privileged accounts are properly controlled ...

TQL

Senior IAM Engineer

Cincinnati, OH · On-site +1

$109K - $150K/yr

The Senior IAM Engineer is a senior individual contributor responsible for designing, implementing ... session monitoring and policy enforcement.* Ensure privileged accounts are properly controlled ...

ABB

Senior Leader, U.S. Trade Compliance Program

OH · Remote

S. controlled items and to sensitive countries. Governance & Internal Controls * Monitor compliance ... S. government agencies, including Customs and Border Protection (CBP), Bureau of Industry and ...

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Senior Session Border Controller Sbc information

What is a senior session border controller SBC?

A Senior Session Border Controller (SBC) specialist is an experienced IT professional responsible for deploying, managing, and securing SBC devices within voice over IP (VoIP) networks. SBCs act as gatekeepers at the edge of enterprise or service provider networks, ensuring secure and reliable transmission of voice and video communications. Senior SBC professionals oversee the configuration, monitoring, troubleshooting, and optimization of these devices to prevent fraud, support interoperability, and maintain high-quality service. They often collaborate with network engineers and security teams to design solutions that meet organizational needs.

What is the difference between Senior Session Border Controller Sbc vs Network Engineer?

AspectSenior Session Border Controller SbcNetwork Engineer
Required CertificationsCCNP, CCNA, or vendor-specific SBC certificationsCCNA, CCNP, or equivalent networking certifications
Work EnvironmentTelecommunications, VoIP, and network security environmentsBroad IT infrastructure, network design, and maintenance
Industry UsageTelecom providers, VoIP service companiesIT firms, telecom, enterprise networks

While both roles require networking certifications and involve working with network infrastructure, a Senior Session Border Controller Sbc specializes in managing and securing VoIP and SIP traffic at network borders, whereas a Network Engineer has a broader focus on overall network design, implementation, and maintenance across various IT environments.

What are the key skills and qualifications needed to thrive as a senior session border controller SBC?

To thrive as a Senior Session Border Controller (SBC) specialist, you need deep expertise in VoIP technologies, SIP protocols, network security, and a relevant degree in computer science, IT, or telecommunications. Familiarity with SBC platforms (such as Oracle, Ribbon, or Cisco), network monitoring tools, and relevant certifications like CCNP Collaboration or Ribbon Certified SBC Professional is essential. Strong analytical skills, problem-solving abilities, and effective communication are crucial soft skills for troubleshooting and collaborating with cross-functional teams. These skills and qualifications are vital to ensure secure, efficient, and reliable voice and multimedia communications for enterprise and service provider environments.

What are some common challenges faced by senior session border controller SBC professionals, and how can they be addressed?

Senior SBC professionals often encounter challenges such as managing complex voice and video traffic across multiple networks, ensuring high availability, and maintaining robust security against evolving threats. Staying current with frequent firmware updates and interoperability requirements with various voice platforms can also be demanding. Addressing these challenges involves ongoing training, proactive network monitoring, and close collaboration with network engineers, security teams, and vendors to quickly resolve issues and optimize performance.
What are the most commonly searched types of Session Border Controller Sbc jobs in Ohio? The most popular types of Session Border Controller Sbc jobs in Ohio are:
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Senior Session Border Controller Sbc jobs near you

Senior Telecom Engineer

Safelite Group, Inc.

Columbus, OH • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

207th of 363 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Job Description
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Senior Telecom Engineer is responsible for the design, operation, optimization, and support of enterprise telecommunications systems and services. This role plays a critical part in advancing Safelite's telecom strategy, including migration to cloud-based telephony platforms, improving operational reliability, and ensuring scalable, secure communication services across all environments. The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center, carrier, and unified communications solutions while partnering with key stakeholders to drive innovation, operational excellence, and service reliability.
What You Will Do
Telecom Platform Engineering & Support (25%) - Lead the engineering, configuration, optimization, and support of enterprise telecom platforms and services, including:
  • Genesys Cloud Contact Center
  • Xima
  • Avaya Cloud Office (ACO)
  • Voice infrastructure
  • SIP-based communications
  • IVR solutions
  • Enterprise call routing solutions

Managed Service Provider (MSP) Partnership & Service Delivery- Partner with managed service providers to ensure effective delivery, support, and continuous improvement of telecom services.
  • Provide technical direction, oversight, and escalation support to MSP resources.
  • Ensure alignment with internal standards, operational expectations, and service requirements.
  • Hold MSPs accountable to SLAs, performance metrics, and service quality standards.
  • Collaborate on incident response, problem management, and change execution activities.

Documentation, Standards & Operational Readiness- Maintain telecom architecture, configuration, and operational documentation.
  • Ensure solutions are supportable and scalable.
  • Develop and maintain standardized documentation.
  • Facilitate effective knowledge transfer to operations and support teams.
  • Support operational readiness and continuous improvement initiatives.

Telecom Strategy, Architecture & Vendor Management- Partner with the Telecom Architect to define, influence, and execute the telecom roadmap, standards, and vendor strategy.
  • Align telecom initiatives with business and technology objectives.
  • Evaluate emerging technologies and recommend improvements.
  • Support vendor relationships and solution governance activities.

Operational Support, Escalations & Technical Leadership- Serve as a senior technical resource for enterprise telecom operations.
  • Act as a primary Tier 3 escalation point within a 24x7 on-call rotation.
  • Drive rapid resolution of complex issues impacting Contact Center, Corporate, and Field telecom solutions.
  • Lead troubleshooting efforts across voice, carrier, SIP, SBC, and contact center environments.
  • Provide technical leadership, mentoring, and knowledge sharing for engineers and operational support teams.
  • Support major incident response and root cause analysis activities.

Performs other duties as assigned
Complies with all policies and standards
What You Will Need
Bachelor's Degree Information Technology, Computer Science, Telecommunications, Engineering, or related field Preferred
7-10 years experience supporting enterprise telecommunications environments Required
Required Experience & Technical Knowledge
  • Deep technical expertise in enterprise telecommunications, unified communications, contact center technologies, internet services, and networking environments.
  • Demonstrated experience serving as a telecom engineering lead within an enterprise environment.
  • Experience providing leadership for voice, SIP, SBC, carrier, and contact center operations.
  • Experience supporting SIP-based voice architectures, SIP trunks, and Session Border Controller (SBC) technologies.
  • Experience working with multiple monitoring systems and correlating data from various inputs to identify issues and drive timely resolution.
  • Strong troubleshooting methodology and problem-resolution skills.
  • User-level understanding and experience with Windows and Linux operating systems, network hardware and protocols, network storage systems, and Apache web servers.

Required Skills & Competencies
  • Strong analytical, problem-solving, communication, and documentation skills.
  • Ability to work effectively in a dynamic operational environment with multiple priorities and stakeholders.
  • Effective communication skills with users, IT professionals, vendors, and leadership teams.
  • Strong collaboration and stakeholder management capabilities.
  • Ability to mentor team members and provide technical leadership.
  • Ability to work independently and drive issues through resolution.
  • Ability to participate in after-hours support and on-call rotations as required.

What You Will Get:
  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.
#LI-Onsite #LI-MH1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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