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Senior Service Jobs in Rochester, NY (NOW HIRING)

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Senior Service information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior service in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Service jobs?

Cities near Rochester, NY with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Senior Food Service Helper

Greece Central School District

Rochester, NY • On-site

$17.75/hr

Full-time, Part-time

Re-posted 14 days ago

Greece Central School District rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

191st of 634 rated elementary and secondary schools

Job description

Position Type:
Food Service/Senior Food Service Helper
Date Posted:
7/22/2026
Location:
Autumn Lane Elementary School
Closing Date:
Until Filled
The Greece Central School District believes that all students benefit from a culture where diversity, inclusion, and equity with excellence are valued. Greece Central School District welcomes stakeholders who can collaborate with other staff to ensure that our policies, regulations, practices, programs and services promote equity, inclusion, and diversity.
Salary: $17.75/hour minimum
Bargaining Unit (click here for contracts): Teamsters Contract
Report Times: 7:30 am - 2:00 pm
Daily Hours: 6.5 (6 paid)
Work Year: 10 month
Supervisor: Director of Food Service
Civil Service Title: Senior Food Service Worker (Non-Competitive)
Minimum Requirements:
Food Service Helper: There are no education or experience qualifications for this position.
Senior Food Service Worker: Graduation from high school or possession of an equivalency diploma, plus EITHER:
(A) Two (2) years paid full time or its part time equivalent experience in large scale* food service which involved responsibility for food preparation, service and sanitation; OR
(B) Possession of a ServSafe Food Handler Certificate issued by the National Restaurant Association, plus eighteen (18) months of paid full time or its part time equivalent experience as defined in (A) above.
*for the purpose of these minimum qualifications large scale refers to at least 15 people.
Candidates qualifying under option (B) must submit a copy of their ServSafe Food Handler Certificate at time of application.
Desired Qualifications:
Physical condition commensurate with the lifting demands of the position;
Ability to follow oral and written instructions;
Ability to prepare and serve food using accepted sanitary practices;
Ability to deal effectively with students, staff, and co-workers;
Ability to operate a point of sale terminal and make proper change;
Ability to operate kitchen appliances and equipment;
Willingness to perform a variety of kitchen duties;
Daily attendance is required.
Position Summary/Responsibilities:
Assist with extensive food preparation;
Assist preparing ingredients for salads, sandwiches, and cold plates;
Serves food from steam table or food line;
Major cashier for breakfast and lunch on food service line;
Operates kitchen appliances and equipment;
Wash and sanitizes pots, pans, utensils, and equipment;
Assist with the cleaning and sanitation of the kitchen;
Perform various kitchen duties as needed.
Questions regarding this posting should be directed to:
Name: Eric Merklein
Title: Assistant Director of Food Service
Email: Eric.Merklein@greececsd.org
All new employees must be fingerprinted and cleared for employment through the NYSED before employment begins.
The Greece Central School District does not discriminate on the basis of sex, race, color, religion, national origin, political affiliation, sexual orientation, marital status, ancestry, age, disability, or any other status protected by law.
To find out more about what Greece Central School District has to offer our employees, please click here

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