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Senior Service Jobs in Rochester, NY (NOW HIRING)

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Senior Service information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior service jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior service in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Service jobs?

Cities near Rochester, NY with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Service Manager - Rochester, NY

Goodyear Tire and Rubber Company

Rochester, NY • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description


Let's Connect APPLY TODAY To Schedule Your On Site Interview!
"Automotive Service Management""Service Advisor""Service Writer""Tire Sales""Automotive Sales""Customer Service""Team Leadership""Scheduling""Workflow Management""Training & Development""Warranty Administration""Automotive Repair"'Shop Operations""Automotive Service Manager""Assistant Automotive Service Manager""Service Advisor""Senior Service Advisor""Automotive Store Manager""Tire Store Manager""Assistant Store Manager (Automotive)""Shop Manager""Automotive Operations Manager"
The pay range for this position is $25.00 - $30.00/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.
Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!
General Description:
As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!
Responsibilities will include, but will not be limited to:
  • Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
  • Help drive and reach sales goals through guest interactions including tire and service sales
  • Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
  • Responsible for contributing to the training and development of service department associates
  • Articulate all warranties, promotions, and advertisements
  • Utilize tools provided to make recommendations to guests based on manufacturing guidelines
  • Maintain a clean and safe work and guest area
  • Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:
  • Minimum 1 year of previous Automotive Service management experience
  • Valid driver's license
  • Must be at least 18 years of age
  • No relocation is being offered for this position
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:
  • Previous automotive service sales experience
  • Previous automotive service experience

Position Criteria:
  • Strong work ethic; independently motivated to produce results with limited influence from others
  • Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
  • Ability to review, analyze, and interpret information, identify problems, and make decisions
  • Ability to read, understand, and follow procedures and guidelines
  • Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
  • Commitment to following established safety policies and procedures

Application Process
  • Within 5 minutes of applying, you'll get an email and text with a link to complete the prescreen questionnaire on any device.
  • If you pass, you'll receive an invitation to schedule a phone or in-person interview.
  • Your Goodyear application dashboard shows status updates and your recruiter's contact detail for assistance.

Apply