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Senior Service Jobs in Rochester, NY (NOW HIRING)

Senior HVAC Technician Location: NAZARETH UNIVERSITY - 22222045 Workdays/shifts : WEEKDAYS ONLY ... We do this by providing food service, catering, facilities management, and other integrated ...

Senior HVAC Technician Location: NAZARETH UNIVERSITY - 22222045 Workdays/shifts : WEEKDAYS ONLY ... We do this by providing food service, catering, facilities management, and other integrated ...

Senior HVAC Technician Location: NAZARETH UNIVERSITY - 22222045 Workdays/shifts : WEEKDAYS ONLY ... We do this by providing food service, catering, facilities management, and other integrated ...

Showing results 21-40

Senior Service information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior service in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Rochester, NY?

The most popular types of Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Service jobs?

Cities near Rochester, NY with the most Senior Service job openings:

Infographic showing various Senior Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Senior HVAC Technician

Rochester, NY • On-site

Sodexo
Food and Beverage Wholesalers • 10K+ employees

$33 - $39/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago


Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,162 frontline employees who took The Breakroom Quiz


Job description

Senior HVAC Technician


Location: NAZARETH UNIVERSITY - 22222045

Workdays/shifts: WEEKDAYS ONLY - Specific Shifts. More details will be provided during the interview process.

Employment Type: Full-time

Pay Range: $33.00 per hour - $39.00 per hour

University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend. You can search student worker jobs here (https://sodexo.paradox.ai/7nq0G05)


Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. 

What You’ll Do: As a Senior HVAC Technician at Sodexo, you are a problem-solver, safety promoter and integral member of the HVAC leadership team. We will rely on your expert knowledge and technical skills to manage the hands-on portion of the preventative maintenance program. By keeping others safe, your actions have meaningful impact.  


Responsibilities include:

  • Install, maintain, and repair heating, ventilating, and air conditioning systems
  • Monitor HVAC systems and operations and ensure that routine preventive maintenance performs according to established schedules and standards
  • Respond to hot and cold calls, then troubleshoot and resolve issues
  • Check, repairs and/or replaces valves, motors, controls, switches, gauges, wiring, fans, pumps, compressors, condensers, cores, pipes, and other functional components of the system
  • Attends work and shows for scheduled shift on time with satisfactory regularity
  • May be responsible for training new technicians in commercial HVAC systems, building management systems (BMS) and building automation systems (BAS). 
  • Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.


What You Bring:

  • Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
  • 5 or more years of related work experience. 
  • Holds appropriate license/certification for the specific work to be done in the city and state in which the work will be done. Minimum requirement is EPA CFC Universal Certificate. 
  • Working knowledge of a variety of HVAC systems, including chilled water systems, variable air, variable refrigerant flow, single/multi-split and other commercial systems. 
  • May be required to have previous BMS experience if working in a commercial environment. 
  • Additional Requirements: Possess a valid driver’s license



Link to full Job description 


What We Offer:

  • Flexible and supportive work environment, so you can be home for life’s important moments.
  • Access to ongoing training/development and advancement opportunities to turn your job into a career
  • Full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more. 
  • In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking. 


Link to benefits summary


Overall, Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process. 


Who we are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. 


Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Should you need assistance with the online application process, please complete this form. 


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