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Senior Service Jobs in Rochester, NY (NOW HIRING)

St. John's Senior Servi

RN Nurse Manager

Rochester, NY · On-site

$101K - $104K/yr

Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John's embraces living every day by fostering a culture that is ...

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Senior Service information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior service jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior service in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Senior Service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What type of jobs are best for seniors?

Senior Service roles often include positions such as customer service representatives, administrative assistants, or retail associates, which typically require good communication skills and patience. These jobs often offer flexible hours and do not require heavy physical labor, making them suitable for many seniors seeking part-time or less demanding work.

What are the key skills and qualifications needed to thrive as a Senior Service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

Is it hard for a 62 year old to get a job?

For a senior in a service role, age can present challenges such as age discrimination, but many employers value experience, reliability, and strong customer service skills. Staying current with industry certifications and demonstrating adaptability can improve job prospects for older applicants.

What jobs pay $10,000 a month without a degree?

Senior Service roles typically do not pay $10,000 a month without specialized skills or extensive experience. High-paying jobs that can reach this level without a degree often include sales, real estate, certain tech roles like software development, or entrepreneurship, which rely on skills, certifications, or business acumen rather than formal education.

What is a Senior Service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

Where do 70 year olds work?

Senior Service roles often include positions such as consulting, mentoring, or part-time work in retail, customer service, or administrative support. Many older adults choose flexible or part-time jobs that match their skills and interests, often requiring minimal physical strain and offering opportunities for social engagement.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Rochester, NY? The most popular types of Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Service jobs? Cities near Rochester, NY with the most Senior Service job openings:
Senior Service jobs near you
Infographic showing various Senior Service job openings in Rochester, NY as of June 2026, with employment types broken down into 3% As Needed, 78% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Senior Services Growth Associate

Caring Transitions

Rochester, NY • On-site

$42K - $46K/yr

Full-time

Posted 5 days ago

Job description

Senior Services Growth Associate
Assisted Living Locators of Rochester | Caring Transitions of Rochester
Full-Time | Rochester, NY | Hybrid / Field
Be the person families trust on the hardest day, and the partner the whole referral network wants to call.
Assisted Living Locators is a free advisory service guiding families through the complex decision of choosing the right senior living community. We are an independent, trusted voice, and our fees are paid by the communities we refer to. Caring Transitions is a full-service downsizing, relocation, and estate clearance company that removes one of the biggest barriers to a senior move. Together, they form the most comprehensive senior transition platform in the Greater Rochester area.
As our Senior Services Growth Associate, you will have a dual mandate. Roughly half your time will be spent building and nurturing the referral partnerships that send us families. The other half will be spent accompanying those families on tours of senior living communities, helping them make one of the most important decisions of their lives. This is a rare role that requires both relational depth and operational follow-through.
Business Development and Referral Partnerships (approximately 50%)
  • Identify, cultivate, and maintain relationships with referral sources: hospital discharge planners, social workers, elder law attorneys, financial planners, home care agencies, and community organizations
  • Maintain a consistent outreach rhythm through coffees, lunch-and-learns, community events, and drop-ins to stay top of mind with active referral partners
  • Represent both brands at senior-focused networking events and community forums across Greater Rochester
  • Track all outreach, contacts, and pipeline in our CRM and report on referral source performance weekly
  • Work with ownership to develop and refine partner outreach materials and value propositions for distinct referral audiences

Placement Touring and Client Support (approximately 50%)
  • Conduct in-person tours of assisted living, memory care, and independent living communities on behalf of clients referred through our Assisted Living Locators practice
  • Prepare for each tour by understanding the client's care needs, budget, location preferences, and family dynamics
  • Serve as a knowledgeable, calm, and compassionate guide throughout the touring process, advocating for the client while building positive relationships with community staff
  • Provide structured post-tour summaries and recommendations to clients and to the placement advisor managing the case
  • Support move-in coordination between families, communities, and our Caring Transitions team where applicable

Goals and success metrics
In your first 90 days: complete onboarding and develop fluency with all senior living community options in Monroe County and surrounding areas; establish a weekly outreach rhythm with at least 10 to 15 active referral partner contacts; and conduct your first 5 to 10 supervised community tours with positive client feedback.
At six months: independently manage a referral partner portfolio and drive measurable new referral revenue; own the touring workflow end-to-end for assigned cases; and contribute to at least 15 to 20 completed placements per quarter as part of the shared team goal.
What we are looking for
Required:
  • 2 or more years of experience in a relationship-driven, outward-facing role: healthcare, social services, senior care, hospitality, or B2B sales all translate
  • Genuine warmth and ability to connect with older adults and their families in emotionally charged situations
  • Comfortable being on the road and in the field most of the day; reliable transportation required
  • Strong organizational skills and discipline with follow-through and CRM tracking
  • Excellent verbal communication and informal presentation skills

Preferred:
  • Familiarity with senior living community types, elder care terminology, or the NYS Medicaid landscape
  • Prior experience in a placement, case management, or care coordination function
  • Existing relationships in the Rochester healthcare or social services ecosystem
  • Comfort with basic CRM tools and activity reporting

Who thrives in this role
The Healthcare Relationship Rep
Former hospital liaisons, home care business developers, and hospice outreach coordinators who know the rhythms of the healthcare referral ecosystem and how to earn trust over time. Often looking for a smaller, more entrepreneurial environment where they can see direct impact.
The Senior Living Sales Pro
Community Sales Directors or Move-In Coordinators from assisted living or memory care who know how families make these decisions and how to guide a tour. Brings built-in community network and insider knowledge of local inventory.
The Social Worker or Case Manager Exploring Private Practice
Client advocacy is second nature. Navigating complex family dynamics is a core competency. Trusted by healthcare providers and drawn to a role that combines clinical instincts with a growth mandate.
The High-EQ Community Connector
Former nonprofit development officers, faith community leaders, or chamber professionals who built wide, trust-based networks through consistent presence and genuine relationship investment. Best fit when paired with strong internal clinical and placement support.
Compensation and benefits
  • Base salary of approximately $42,000 to $46,000, commensurate with experience
  • A bonus for each new referral relationship in your portfolio where the partner sends a referral that results in completed placed revenue
  • A bonus for measurably growing referral-generated revenue from your established referral partner portfolio
  • Mileage reimbursement for field travel
  • Flexible hybrid schedule with significant autonomy in the field

On-target earnings of roughly $55,000 to $65,000 for strong performers, with genuine upside above that.
To apply: send a resume and a brief note about why this role interests you to [email protected]
Assisted Living Locators of Rochester / Caring Transitions of Rochester is an equal opportunity employer.

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