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Senior Service Jobs in Virginia (NOW HIRING)

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team

Caring Senior Service

Caregiver

Fredericksburg, VA · On-site

$16 - $18/hr

Why Caring Senior Service Caregiving is more than a job, it's a calling. At Caring Senior Service, we believe the work you do matters, and we are committed to making sure every Caregiver feels ...

Caring Senior Service

CNA

Fredericksburg, VA · On-site

$16 - $18/hr

Why Caring Senior Service You chose caregiving because you want to make a differenceand so did we. At Caring Senior Service, our mission is to help seniors stay healthy, happy, and at home, and we ...

Caring Senior Service

CNA

Fredericksburg, VA

$16 - $18/hr

Why Caring Senior Service You chose caregiving because you want to make a difference-and so did we. At Caring Senior Service, our mission is to help seniors stay healthy, happy, and at home, and we ...

Caring Senior Service

CNA

Fredericksburg, VA · On-site

$16 - $18/hr

Why Caring Senior Service You chose caregiving because you want to make a difference-and so did we. At Caring Senior Service, our mission is to help seniors stay healthy, happy, and at home, and we ...

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Showing results 41-60

All JobsService JobsSenior Service JobsSenior Service Jobs in Virginia

Senior Service information

See Virginia salary details

$24.8K

$79.6K

$162.1K

How much do senior service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior service in Virginia is $79,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $102,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Virginia?

The most popular types of Service jobs in Virginia are:

What cities in Virginia are hiring for Senior Service jobs?

Cities in Virginia with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,598 per year, or $38.3 per hour.

Senior Service Desk Specialist

Science Applications International Corporation

Springfield, VA • On-site

Full-time

Re-posted yesterday

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description


SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.
The ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA.
Key Responsibilities:
  • Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
  • Identify technical issue type and elevate/route to appropriate internal team as appropriate
  • Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems
  • Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance
  • Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)
  • Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment
  • Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime

Qualifications
Required Qualifications:
Education:
  • High School Diploma/GED

Certifications (CWF Requirements):
  • Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOL
    This requirement can be met by possessing one or more of the following qualifying certifications:
  • CompTIA Cloud+
  • CompTIA Security+
  • GIAC Global Industrial Cyber Security Professional (GICSP)
  • GIAC Security Essentials Certification (GSEC)
  • Systems Security Certified Practitioner (SSCP)

OR This requirement can be met through:
  • A Bachelor's Degree in Cybersecurity, Computer Science, IT, or a related field

Experience:
  • 1-3 years of professional experience managing and supporting enterprise-level IT environments

Technical Skills:
  • Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting
  • Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration
  • Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals
  • General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting
  • Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes
  • Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies

Clearance Requirement:
  • Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly

Work Environment and Notes:
  • On-Site Work: All work must be conducted on-site in Springfield, VA
  • Travel: up to 25% to CONUS/OCONUS locations
  • Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
  • Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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