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Senior Service Jobs in Tennessee (NOW HIRING)

Biztec

Senior Technician

Nashville, TN · On-site

$25 - $35/hr

About the Role Biztec LLC is seeking an experienced Senior Technician to serve as the lead ... About Us Biztec LLC is a [full-service security systems integrator / provider] delivering [access ...

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All JobsService JobsSenior Service JobsSenior Service Jobs in Tennessee

Senior Service information

See Tennessee salary details

$22.7K

$72.9K

$148.4K

How much do senior service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior service in Tennessee is $72,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Tennessee?

The most popular types of Service jobs in Tennessee are:

What cities in Tennessee are hiring for Senior Service jobs?

Cities in Tennessee with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,870 per year, or $35 per hour.

Senior HVAC Commercial Technician

Roscoe Brown Inc

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Diagnose, maintain, and repair commercial heating, ventilation, and cooling systems, including units up to 50 tons, exhaust, and fresh air systems.

  • Organize and document all equipment, parts, tools, and safety gear needed for each scheduled job, and communicate with customers to explain work and assist in decision-making.

  • Troubleshoot equipment breakdowns using electronic tools and ensure work is completed correctly the first time while providing excellent customer service.

Roscoe Brown rating

3.8

Company rating: 3.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

279th of 283 rated repair and maintenance companies

Job description


Senior HVAC Commercial Service Technician
Roscoe Brown Inc. has been in business in Middle Tennessee since 1940. For over 80 years we have been dedicated to employee success. We are hiring IMMEDATELY FOR skilled Senior HVAC Commercial Technicians!
 SIGN ON BONUS UP TO 5,000
           
Roscoe Brown HVAC Senior Commercial Technician Benefits:
  • Up to $5,000 sign on bonus based off experience
  • In house training and off site training for commercial technicians on variety of topics.  
  • Double time pay for after hour calls and on call hours (on call is on a weekly rotation every 7-9 weeks)
  • Company supplied uniforms
  • Medical, Dental, & Vison Insurance
  • Company paid life insurance policy
  • Additional employee benefits with Aflac
  • 401K with company match
  • Paid time off
  • Employee Discounts with various company partnerships
  • Work van/truck provided & dispatch from home along with company gas card
  • Tool payment accounts
  • Company paid iPhone 
  • Company wide events and celebrations
  • Endless opportunities for learning & leadership growth
  • & more!
The ideal HVAC Senior Commercial Service Technician:
  • Ability to successfully diagnose and repair commercial heating and cooling systems.
  • Desire to complete a successful job the first time.
  • Work daily to ensure the customers we serve are taken care of in workplaces or living .
  • Skilled communicator that educates and helps customers to make informed and confident buying decisions.
  • Willingness to always go above and beyond with customer service.
  • Maintains company core values in each work environment – positivity, respect, integrity, and commitment.
  • Self-motivated and willing to teach and motivate helpers, peers, and fellow technicians.
Requirements for Senior HVAC Commercial Technician – (included, but not limited to):
  • Diagnose, maintain, and repair heating, ventilation, and cooling units for commercial customers. Required understanding of mechanical and electrical components of these HVAC Commercial systems.
  • Proficient ability to work on up to 50 ton units along with exhaust and fresh air systems. 
  • Strong understanding of mini splits and VRF systems.
  • Ability to work on boilers and chillers.
  • Knowledgeable in refrigeration - training will be available.
  • Strong ability to troubleshoot equipment breakdowns using dig volt meters and electronic tools.
  • Independent and able to work in a timely manner, with a goal to always work to ensure the job is done correctly the first time.
  • Ability to follow written and verbal directions as given by managers and leadership
  • Excellent customer service skills with customers and office staff.
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.
  • Organize and document all equipment needed for each scheduled job.
  • Ability to communicate with customers to ensure they can understand the work being completed while also giving them ability to make the right decision for their system.
  • Attention to detail and document all necessary pieces while working on a system.
All candidates are required to undergo a pre-employment background check and drug screening, must possess a valid driver’s license, and must reside in Tennessee at the time of hire and maintain Tennessee residency throughout employment.
Our office is located at 959 North Thompson Lane in Murfreesboro, TN. Our SENIOR HVAC Commercial  Technicians will be able to take their trucks/vans home and will be dispatched from there.
We are hiring immediately for SENIOR COMMERCIAL HVAC TECHNICIANS. 

APPLICATION COMMUNICATION

All communication regarding your application will begin via email. Please provide a valid email address on your application that you have access to and check regularly. Be sure to monitor your inbox and spam/junk folder for important updates regarding your application.

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