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Senior Service Jobs in Indiana (NOW HIRING)

Biztec

Senior Technician

Indianapolis, IN · On-site

$25 - $35/hr

About the Role Biztec LLC is seeking an experienced Senior Technician to serve as the lead ... About Us Biztec LLC is a [full-service security systems integrator / provider] delivering [access ...

ABB

Senior Field Service Technician

Indianapolis, IN · On-site

$83K - $133K/yr

Service Manager In this role, you will have the opportunity to provide guidance and assistance to the work group to meet assigned objectives. Responsibility includes performing installation ...

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All JobsService JobsSenior Service JobsSenior Service Jobs in Indiana

Senior Service information

See Indiana salary details

$23.8K

$76.4K

$155.6K

How much do senior service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior service in Indiana is $76,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $98,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Indiana? The most popular types of Service jobs in Indiana are:
What cities in Indiana are hiring for Senior Service jobs? Cities in Indiana with the most Senior Service job openings:
Senior Service jobs near you
Infographic showing various Senior Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,398 per year, or $36.7 per hour.

Service Technician - Irvington House

American Campus Communities

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

American Campus Communities rating

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

186th of 250 rated facilities management

Job description

Service Technician - Irvington House
Department: Property Maintenance
Employment Type: Full Time
Location: Irvington House - Indianapolis, IN
Reporting To: Senior Service Manager
Description
Our Service Technicians are a crucial part of the property's facilities maintenance team, reporting to the Service Manager or Senior Service Manager. This role involves performing maintenance tasks, executing work orders, and supporting preventative maintenance efforts to ensure the property is well-maintained for our residents. The ideal candidate will have strong attention to detail and a commitment to safety and cleanliness. At ACC, there are always opportunities to gain new certifications, and grow in your facilities maintenance career - whether it is supporting nearby properties or on the job training.
  • Perform work orders in a timely manner, ensuring quality and efficiency.
  • Close out work orders in the system, including using system tools for tracking.
  • Assist in property turn process and coordinate with vendors for efficient execution.
  • Execute preventative maintenance tasks as assigned, to maintain property operations.
  • Conduct inspections of public areas and resident apartments to ensure maintenance standards are met and sustained.
  • Safely operate, maintain, and repair all facility equipment, adhering to safety protocols and best practices.
  • Assist vendors by escorting them on-site and facilitating their work as needed.
  • Maintain clean and orderly shop, storage, and back-of house environment, ensuring all tools and supplies are organized.
  • Assist with coordinating with vendor services such as snow removal, landscaping.
  • Assist with curb appeal, trash collection, and cleaning as assigned.
  • Other duties, as assigned by supervisor.

Ideal Candidate
The ideal candidate for the Service Technician role is a detail-oriented and safety-conscious maintenance facilities professional with experience in residential facilities maintenance, including apartment maintenance or maintenance technician responsibilities or a related field, and the ability to support a variety of maintenance tasks. This role includes completing work orders, supporting preventative maintenance, and assisting with overall property upkeep to ensure a safe and well-maintained environment for residents.
Candidates should have a foundation in maintenance tasks and be comfortable working independently while following established processes and safety standards. While not all candidates will have experience across every technical area, they should be ready to develop their skills and grow within facilities maintenance operations.
American Campus Culture Commitments
  • Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
  • The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
  • Serve as an American Campus representative and liaison in all interactions.
  • Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • Experience in residential facilities maintenance.

This role is subject to an after-hours on-call rotation. Must be available to respond and prepare to inclement weather situations, as applicable.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional environment. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job:
The employee is regularly required to:
- to talk/hear.
- stand; walk; use hands to finger, handle or feel, and reach with hands and arms.
The employee is occasionally required to sit;
- climb or balance; and stoop, kneel or crouch.
The employee must be able to lift and/or move up to:
- 50 pounds.
Specific vision abilities required by this job include:
- close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Benefits & Perks
  • Benefits:
    • Dental
    • Vision
    • 401(k) with Employer Matching
    • Medical & Dependent Care Flexible Spending Accounts (FSA)
    • Life Insurance
    • Sick Leave
    • Paid Time Off
    • Paid Pregnancy & Childbirth Leave
    • Paid Paternity Leave
    • Health Insurance
    • Health Savings Account (HSA) with Employer Matching
    • Short-Term & Long-Term Disability
  • Perks:
    • Preferred Membership Pricing at Local & National Companies
    • CoreGiving Volunteer Days
    • Referral Program
    • Charity Matching Program

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