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Senior Service Delivery Manager Jobs in Raleigh, NC

1915 South / Ashley

Assistant Delivery Manager

Raleigh, NC · On-site

$14.50 - $18.25/hr

Assistant Delivery Manager Position Summary The Assistant Delivery Manager supports the planning ... Ensure team compliance with company policies, safety standards, and customer service expectations.

PayIt

Technical Solutions Delivery Manager

Raleigh, NC · On-site

This innovative approach to government service delivery has garnered significant recognition in ... Develop and manage implementation timelines end-to-end, including milestones, dependencies, risks ...

Danaher

Senior Service Sales Specialist

Raleigh, NC · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of ... Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service ...

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Senior Service Delivery Manager information

See Raleigh, NC salary details

$21.9K

$115K

$204.1K

How much do senior service delivery manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for senior service delivery manager in Raleigh, NC is $114,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,100.00 and $140,900.00 per year, depending on experience, location, and employer.

What does a senior service delivery manager do?

A Senior Service Delivery Manager oversees the delivery of services to clients, ensuring high standards of quality and efficiency. They coordinate teams, manage client relationships, resolve issues, and ensure that service level agreements (SLAs) are met. Additionally, they analyze performance metrics, implement process improvements, and act as a key point of contact between clients and the organization. Their role is crucial in maintaining customer satisfaction and optimizing service operations.

What skills and qualifications are needed to be a senior service delivery manager?

To thrive as a Senior Service Delivery Manager, you need expertise in IT service management, project delivery, stakeholder engagement, and a relevant degree, often supported by ITIL or PMP certifications. Familiarity with ITSM tools like ServiceNow, project management software, and monitoring systems is typically required. Strong leadership, communication, and problem-solving abilities help you build trust with clients and lead teams effectively. These skills ensure efficient service delivery, high customer satisfaction, and the ability to manage complex, high-stakes projects.

How does a senior service delivery manager collaborate with cross-functional teams?

A Senior Service Delivery Manager regularly works with cross-functional teams such as IT, operations, and client services to coordinate the delivery of services according to client requirements and service-level agreements. This often involves facilitating meetings, aligning project timelines, and resolving issues that may arise between departments. Effective communication and stakeholder management are crucial, as the manager acts as a bridge between technical teams and clients, ensuring expectations are met and continuous improvements are implemented. This collaborative approach not only enhances service quality but also builds strong working relationships across the organization.

What is the difference between Senior Service Delivery Manager vs Service Delivery Manager?

AspectSenior Service Delivery ManagerService Delivery Manager
CredentialsTypically requires 5+ years experience, relevant certifications (e.g., ITIL)Usually 3-5 years experience, similar certifications
Work EnvironmentOversees multiple teams, strategic planning, client relationsManages daily service delivery, team coordination
Industry UsageCommon in IT, telecom, and tech sectorsUsed across various service industries

The main difference is that the Senior Service Delivery Manager has more strategic responsibilities and oversees larger teams or accounts, while the Service Delivery Manager focuses on day-to-day operations and service quality. Both roles require similar certifications and are integral in service-focused industries.

What are popular job titles related to Senior Service Delivery Manager jobs in Raleigh, NC?

For Senior Service Delivery Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Service Delivery Manager jobs in Raleigh, NC look for?

The top searched job categories for Senior Service Delivery Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Service Delivery Manager jobs?

Cities near Raleigh, NC with the most Senior Service Delivery Manager job openings:

Senior Service Delivery Manager jobs near you
Infographic showing various Senior Service Delivery Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $114,950 per year, or $55.3 per hour.

Senior Service Technician

Cortland Partners

Raleigh, NC

Full-time

Re-posted 22 days ago

Job description

Company Description


Cortland Partners 

Job Description



Role Overview

At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As a Senior Service Technician, you maintain the physical integrity of a multimillion dollar, multifamily apartment home community for residents, visitors, and associates alike.



Qualifications

Roles You'll Play

THE SUPERHERO

* Seem to have superpowers because you know how to diagnose and fix pretty much anything - electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems
* Demonstrate your knack for repairs and set the example for all your fellow Maintenance Technicians
* Make your community a higher functioning and more efficient place for residents to call home
* Combat Facilities and Services challenges by performing routine preventive maintenance and making sure all tools are in perfect condition

THE CARETAKER


* Do whatever it takes - fixing a leak, repairing damage in a vacant unit, or removing abandoned furniture and appliances - to keep your community in tip-top shape
* Eliminate disarray, disrepair, and chaos to keep your community running like a well-oiled machine
* Make residents feel confident you will be there for them if something in their apartment breaks

THE OUTDOORS ENTHUSIAST

* Always looking for an excuse to be outside - not a fan of sitting in a cubicle
* Welcome opportunities to roll up your sleeves and get your hands dirty
* Not intimidated by extreme weather, sewage, or heights
* Happy to be on your feet most of the day, walking long distances, working on roofs, lifting up to 75 pounds, and operating machinery

Our Vision of What Success Looks Like


* Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
* Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
* Your community looks perfect. Common areas are spotless, the grounds are beautiful, and curb appeal is worthy of a magazine cover.

Your Building Blocks of Success

* Solid record of carpentry, plumbing, and electrical repair experience
* Physical agility and mobility
* Resourceful problem solver
* Ability to interact with customers professionally and enthusiastically
* Current EPA, CPO, and HVAC certifications

The Foundation of Cortland Partners

At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland Partners is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email or call 404.965.3988.

Cortland Partners is a drug-free workplace.

Cortland Partners participates in e-verify to verify the employment status of

all persons hired to work in the United States.



Apply Here: http://www.Click2apply.net/7w53krmcj3try9bj
PI99398869

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply