Senior Riot Support Jobs (NOW HIRING)

About Riot Insights
The Insights discipline empowers Rioters to make player-focused, data-informed decisions. We are an interdisciplinary group of scientists, consultants, and strategists who illuminate the globally diverse experiences, behaviors, and needs of players so Riot can deliver meaningful value across games and beyond.
About the Ecosystem Insights Team
The Ecosystem Insights team serves as Riot's underwriting body for major ecosystem bets ensuring investments across Esports, Publishing, Platform, CPX, and Entertainment are grounded in rigorous, player-centric evidence. The team works on connecting around-game experiences to downstream player and business outcomes, and partners directly with EcoLT to inform strategy, prioritization, and long-term investment decisions.

The Role
As Senior Insights Manager, Ecosystem Insights you will be a hands-on research leader and strategic partner, owning complex ecosystem research problems end to end. You will design and execute mixed-methods research that clarifies how and why around-game experiences create value for players, and translate those findings into clear, decision-ready guidance for senior stakeholders.

This role emphasizes strong individual ownership, craft excellence, and influence through insight, with people management responsibilities. You will lead through expertise, problem framing, and partnership, while also supporting the growth and effectiveness of a small number of researchers contributing to ecosystem work.

Ecosystem Research Ownership

• Own ecosystem-level research initiatives from problem framing through delivery (e.g., player journey mapping, ecosystem value drivers, hypothesis validation).
• Design and execute mixed-methods research (qualitative, quantitative, behavioral) to answer ambiguous, high-impact ecosystem questions.
• Develop clear research frameworks and hypotheses that ladder into ecosystem health and player lifecycle outcomes.

Strategic Decision Support

• Synthesize complex findings into concise, decision-ready narratives for EcoLT and senior product leaders.
• Support underwriting of major ecosystem bets by evaluating expected player and business impact, tradeoffs, and risks using evidence-based analysis.

Cross-Functional Partnership

• Partner closely with analytics counterparts to align research insights with KPI frameworks, attribution models, and dashboards.
• Collaborate with Publishing, Platform, CPX, and Esports partners to ensure research is grounded in real decisions and informs prioritization.
• Act as a thought partner in early discovery, helping stakeholders sharpen questions before solutions are defined.

Research Craft & People Leadership

• Maintain a high bar for methodological rigor, synthesis, and storytelling.
• Provide day-to-day coaching and feedback to researchers contributing to ecosystem work, supporting strong problem framing, method selection, and insight synthesis.
• Support the growth and performance of direct reports through regular 1:1s, goal-setting, and actionable feedback aligned to Insights craft standards.
• Contribute to shared research standards, templates, and best practices across Insights.
• Manage external research vendors on scoped projects as needed.

• 7+ years of experience in insights, research, or related roles, with deep expertise in qualitative and quantitative research.
• Demonstrated experience owning complex research programs independently in ambiguous problem spaces.
• Strong applied experience with mixed-methods approaches and translating findings into strategic recommendations.
• Excellent communication skills, with the ability to influence senior stakeholders through clear narratives and evidence.
• Proven track record of effective cross-functional partnership with product, strategy, analytics, or publishing teams.
• Experience providing people management including mentoring or managing researchers, delivering feedback, and supporting individual growth and performance.

• Experience working on ecosystem-level, portfolio-level, or cross-product research (e.g., publishing, platforms, media, live services).
• Familiarity with esports, creator ecosystems, or entertainment-adjacent player experiences.
• Experience informing KPI frameworks tied to player lifecycle outcomes such as retention, re-engagement, or advocacy.
• Comfort operating with evolving definitions, incomplete data, and long-term strategic horizons.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we're looking forward to your application.

It's our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.