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Senior Remote Customer Service Rep Jobs in Decatur, GA

System One

Customer Service Representative

Norcross, GA · Remote

$20 - $24/hr

Hybrid - onsite and remote Hours: 40.0 Overview Leading biotechnology company looking for an experienced Customer Service Representative. Ideal candidates should have 2-3 years of relevant experience.

System One

Customer Service Representative

Norcross, GA · Remote

$20 - $24/hr

Hybrid - onsite and remote Hours: 40.0 Overview Leading biotechnology company looking for an experienced Customer Service Representative. Ideal candidates should have 2-3 years of relevant experience.

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

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All JobsCustomer Service Rep JobsSenior Remote Customer Service Rep JobsSenior Remote Customer Service Rep Jobs in Decatur, GA

Senior Remote Customer Service Rep information

See Decatur, GA salary details

$11

$22

$34

How much do senior remote customer service rep jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for senior remote customer service rep in Decatur, GA is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What are popular job titles related to Senior Remote Customer Service Rep jobs in Decatur, GA?

For Senior Remote Customer Service Rep jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Senior Remote Customer Service Rep jobs in Decatur, GA look for?

The top searched job categories for Senior Remote Customer Service Rep jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Remote Customer Service Rep jobs?

Cities near Decatur, GA with the most Senior Remote Customer Service Rep job openings:

Senior Remote Customer Service Rep jobs near you

Remote Customer Service Representative - Flexible Work Opportunities

Atlanta, GA • Remote

SYDIERA
See more jobs at SYDIERAexternal

$15.50 - $21/hr

Full-time

Posted 12 days ago

Job description

Rooted Talent Solutions is growing its network of remote customer service professionals.

Are you a strong communicator who enjoys helping people? Are you looking for a flexible work-from-home opportunity where you can provide professional customer support?

Rooted Talent Solutions is accepting applications from motivated individuals interested in remote customer service opportunities supporting established brands and customers.

What You May Do

Depending on the customer-service program you qualify for, responsibilities may include:

  • Answering inbound customer calls
  • Assisting customers with questions and service requests
  • Processing orders, reservations, or account inquiries
  • Providing professional customer support
  • Resolving customer concerns
  • Navigating multiple computer applications
  • Documenting customer interactions
  • Meeting program-specific quality and performance standards
What We're Looking For

We are looking for people who are:

  • Professional and dependable
  • Comfortable speaking with customers
  • Strong communicators
  • Comfortable using a computer
  • Able to work independently
  • Organized and detail-oriented
  • Able to follow instructions and client procedures
  • Committed to completing required onboarding and training

Customer service or call-center experience is helpful, but experience may not be required for every opportunity.

Work From Home Requirements

Applicants should be prepared to have:

  • A suitable computer meeting applicable technical requirements
  • Reliable high-speed internet
  • A quiet, professional workspace
  • A compatible headset and other equipment required for the opportunity
  • The ability to meet applicable technical and security requirements

Requirements, availability, schedules, and compensation can vary depending on the customer-service opportunity.

Important

This is an opportunity to provide customer-service services as an independent contractor/business participant rather than a traditional guaranteed W-2 position.

Selection does not guarantee placement, hours, income, or acceptance into a particular customer-service program. Additional screening, registration, training, certification, equipment verification, or other requirements may apply.

Ready to Get Started?

Complete the Rooted Talent Solutions application to begin the screening process.

Apply today and take the first step toward joining our growing remote customer-service network.

Employment Type: FULL_TIME

Apply