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AXA XL is an Equal Opportunity Employer.

Chief Technology Infrastructure & Product Engineering Officer

Location US/UK

AXA XL’s Chief Technology Infrastructure & Product Engineering Officer is a key senior executive, leadership team role in the Technology & AI function, accountable for the organization’s end-to-end technology delivery and operational performance, ensuring the enterprise builds, runs, and continuously improves modern technology products and services. This role is responsible for ensuring the organization builds and runs modern, secure, scalable technology platforms and digital products that enable business growth, customer experience improvement, operational efficiency, and regulatory compliance.

Leading the full technology lifecycle including product engineering, platforms, cloud, architecture, service management, IT operations, service desk and workplace technology, ensuring services are secure, resilient, cost-effective, and designed around customer and colleague experience.

The role reports to AXA XL’s Chief Technology & AI Officer.

Technology & Engineering Strategy

• Define and execute a multi-year technology and engineering strategy aligned to enterprise business priorities.
• Lead the evolution toward modern digital architecture, cloud-native platforms, and API-led ecosystems.
• Ensure technology investment decisions are outcome-led and measurable.

Product Engineering Leadership

• Lead the product engineering function across the enterprise, ensuring high-performing product teams deliver value at pace.
• Drive product engineering disciplines including:
  • agile delivery and product operating models
  • engineering standards and reusable components
  • scalable delivery patterns and platform thinking with security/AI/privacy by design
• Partner with leadership to ensure technology execution supports product vision and roadmap.

Technology Delivery

• Lead the delivery of major transformation programs (core modernization, platform build, digital journeys, embedded AI.
• Ensure robust program governance, delivery confidence, and transparent executive reporting.
• Drive delivery consistency across all technology portfolios.

Enterprise Platforms, Cloud & DevOps

• Build enterprise-grade platform capabilities (cloud, integration, data, identity, observability).
• Own DevOps, CI/CD, automation, SRE and embedded AI capabilities to ensure resilient and scalable production operations.
• Reduce time-to-market while improving quality, stability, and performance.

Technology Operations & Service Management

• Own the full IT Service Management (ITSM) operating model including:
  • Service Desk and end-user support
  • Incident, problem, change and release management
  • Major incident management and crisis response
  • Service request and fulfilment automation
  • Knowledge management and self-service enablement
• Ensure operational service performance meets defined SLAs/XLAs.
• Drive improved colleague experience through modern service management and tooling.

Service Resilience, Reliability & Operational Excellence

• Ensure availability, performance and resilience of critical services through SRE practices.
• Drive proactive monitoring, observability, capacity management and automated remediation.
• Improve incident reduction, root cause resolution, and service stability over time.

Technology Risk, Security & Compliance Partnership

• Partner closely with the Chief Information Security Officer (CISO) and Risk leadership and embed secure and privacy by-design engineering
• Co-operate with Chief Enterprise Architect and ensure compliance with Enterprise Architecture principles.
• Ensure technology complies with regulatory and audit expectations.
• Own technology controls including SDLC governance, access controls, data security alignment, and resilience.
• Modernize build and service with AI capabilities.

AI and Automation in Engineering

• Embed AI in software engineering (AI coding assistants, testing automation, intelligent monitoring).
• Ensure AI adoption improves productivity while maintaining robust governance and engineering quality.
• Embed responsible AI and model governance practices where AI is deployed in products.

Financial Accountability & Investment Governance

• Own the technology engineering budget, including CapEx/OpEx balance.
• Drive vendor strategy, sourcing optimization, and cost transparency.
• Ensure technology spend delivers measurable ROI and aligns to enterprise value.

We’re looking for someone who has these abilities and skills:

Executive Leadership & Strategic Influence

• Excellent ability to operate at board and executive committee level.
• Proven track record influencing business strategy through technology outcomes.

• Leadership experience in managing high performing teams who are autonomous, empowered and strive for excellence to serve a global scope

Modern Product Engineering Expertise

• Deep knowledge of modern engineering practices:
• Agile product delivery
• Microservices / API architectures
• DevSecOps and CI/CD
• AI-based engineering and services
• Cloud-native engineering
• SRE and observability
• Test automation and quality engineering

Architecture and Technology Modernization

• Extensive experience modernizing legacy platforms and reducing complexity.
• Ability to balance innovation with resilience, regulatory compliance, and operational continuity.

Commercial & Financial Acumen

• Proven experience managing large technology budgets and complex vendor ecosystems.
• Keen understanding of sourcing strategy, commercial negotiation, and investment governance.

Transformation Delivery Excellence

• Outstanding execution capability across multi-year transformation portfolios.
• Ability to create delivery predictability and accountability across teams.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We are training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

The U.S. base salary range for this position is $275,000 to $300,000 USD.

AXA XL is a global Company. The salary range noted above is applicable only for US applicants. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

AXA XL, the P&C and specialty risk division