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Senior Production Support Engineer Jobs (NOW HIRING)

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Tier 3 Production Support Engineer

$43 - $56/hr

The Sr. Product Support Representative continuously gains an understanding of Ontada's business ... Reporting and escalation to management, compliance, security, engineering and others as needed

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform ...

Production Support Engineer I

Greenwood, IN · On-site

$39.75 - $52/hr

Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production Support personnel. * Outstanding written and verbal communication and documentation skills, with ...

L3 Production Support Engineer

Manhattan, NY · On-site

$46.25 - $60.25/hr

Following up on production incidents and problem tickets * Troubleshooting trading and market data ... Ability to multitask and troubleshoot L3 Support during NY hours. * Cross-training with existing ...

Showing results 41-60

Senior Production Support Engineer information

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$22.5K

$103.3K

$159K

How much do senior production support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for senior production support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior production support engineers, and how can they be effectively managed?

Senior Production Support Engineers often encounter challenges such as responding to high-priority incidents, balancing proactive maintenance with urgent issue resolution, and communicating complex technical problems to non-technical stakeholders. Successfully managing these challenges involves developing strong troubleshooting skills, implementing robust monitoring and alerting tools, and fostering collaborative relationships with development and operations teams. Additionally, maintaining detailed documentation and participating in post-incident reviews can help identify root causes and prevent future occurrences.

What are the key skills and qualifications needed to thrive as a senior production support engineer, and why are they important?

To thrive as a Senior Production Support Engineer, you need deep expertise in troubleshooting, incident management, and systems administration, often backed by a degree in computer science or related field. Familiarity with monitoring tools (such as Splunk or Nagios), scripting languages (like Python or Shell), and ITIL or similar certifications is often required. Strong problem-solving abilities, effective communication, and resilience under pressure are valuable soft skills for this role. These competencies ensure rapid resolution of technical issues, system reliability, and seamless operations in high-stakes production environments.

What is the difference between Senior Production Support Engineer vs Production Support Engineer?

AspectSenior Production Support EngineerProduction Support Engineer
CredentialsBachelor's degree in CS or related field; experience often includes certifications like ITILBachelor's degree in CS or related field; certifications like ITIL are common
Work EnvironmentHigh-pressure environments supporting critical systems, often in financial, tech, or telecom sectorsSupport roles in similar industries, focusing on maintaining and troubleshooting production systems
ResponsibilitiesLeading incident resolution, mentoring junior staff, and implementing improvementsMonitoring, troubleshooting, and resolving production issues

The main difference is that Senior Production Support Engineers typically have more experience, leadership responsibilities, and involvement in process improvements, while Production Support Engineers focus on day-to-day support and issue resolution.

What does a senior production support engineer do?

A Senior Production Support Engineer is responsible for maintaining and improving the stability and performance of software applications and systems in a live production environment. They investigate and resolve complex technical issues, manage incidents, and work closely with development and operations teams to ensure minimal downtime. Their role often includes monitoring system health, implementing improvements, and developing tools to automate support tasks. Additionally, they may mentor junior engineers and contribute to documentation and process enhancements to prevent recurrent issues.
What cities are hiring for Senior Production Support Engineer jobs? Cities with the most Senior Production Support Engineer job openings:
What are the most commonly searched types of Production Support Engineer jobs? The most popular types of Production Support Engineer jobs are:
What states have the most Senior Production Support Engineer jobs? States with the most job openings for Senior Production Support Engineer jobs include:
What job categories do people searching Senior Production Support Engineer jobs look for? The top searched job categories for Senior Production Support Engineer jobs are:
Infographic showing various Senior Production Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

ITIL Production Support Engineer with PMO

United Airlines

Atlanta, GA • Hybrid

$40.50 - $52.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 340 frontline employees who took The Breakroom Quiz

8th of 26 rated airlines


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Location : Charlotte, NC/ Dallas, TX (Onsite/Hybrid from Day 1)
Job Description
We are seeking an experienced ITIL Production Support, Data Governance & PMO Analyst to provide end-to-end production support, service management governance, data governance oversight, and project coordination for critical business applications and enterprise data platforms supporting operations across Dallas and New York. The ideal candidate will possess strong expertise in ITIL processes, including Incident, Problem, Change, and Major Incident Management, while also supporting Data Governance initiatives focused on data quality, compliance, lineage, controls, and regulatory requirements. In addition, the candidate should have strong project management, organizational, communication, and analytical skills, with the ability to manage multiple workstreams in a fast-paced technology environment. This role will work closely with Technology Operations, Application Support, Engineering, Risk, Compliance, Data Management, and Business stakeholders to ensure high system availability, governance compliance, operational excellence, and successful execution of strategic initiatives.
Key Responsibilities

Production Support & Operations

  • Provide Level 2/Level 3 production support for business-critical applications.
  • Monitor application health, system performance, and production environments.
  • Respond to production incidents, service requests, and outages within defined SLAs.
  • Perform root cause analysis (RCA) and implement preventive measures.
  • Coordinate with development and infrastructure teams for issue resolution.
  • Support scheduled maintenance activities, deployments, and release management.

ITIL Service Management

  • Drive ITIL best practices across Incident, Problem, Change, and Service Request Management.
  • Lead Major Incident Management calls and coordinate stakeholder communications.
  • Conduct post-incident reviews and prepare RCA reports.
  • Ensure compliance with Change Management processes and CAB approvals.
  • Track and report service metrics, KPI performance, and SLA adherence.
Data Governance
  • Support enterprise data governance initiatives, including data quality, lineage, and compliance activities.
  • Partner with Data Owners, Stewards, Risk, and Compliance teams to ensure adherence to governance policies.
  • Monitor data quality metrics and investigate data-related production issues.
  • Support audit, regulatory, and governance reviews.
  • Maintain governance documentation and data controls.

Stakeholder Management

  • Act as primary contact for production support issues.
  • Communicate incident status, risks, and resolutions to business users and leadership teams.
  • Partner with global support teams to ensure seamless 24x7 operations.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
  • 5+ years of experience in Production Support, Application Support, IT Operations, Service Management, or Data Governance roles.
  • 3+ years of experience in Project Coordination, PMO, Technology Operations, IT Governance, Service Management, or Program Support.
  • Strong understanding of the ITIL framework and service management processes.
  • Hands-on experience in Incident, Problem, Change, and Major Incident Management.
  • Experience coordinating cross-functional initiatives involving multiple stakeholders.
  • Strong organizational, planning, and project tracking skills.
  • Experience creating executive reporting dashboards, status reports, and presentations.
  • Strong SQL knowledge for troubleshooting and resolving production issues.
  • Experience supporting applications in Windows, Linux, or cloud environments.
  • Experience with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, or similar.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and workstreams with minimal supervision.
  • Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
Preferred Qualifications
  • ITIL Foundation Certification (required), ITIL Intermediate/Managing Professional preferred.
  • Experience supporting financial services, banking, insurance, or enterprise applications.
  • Exposure to Cloud platforms (Azure, AWS, or GCP).
  • Knowledge of DevOps tools and CI/CD processes.
  • Experience with scripting languages such as PowerShell, Python, or Shell scripting.
  • Familiarity with Agile/Scrum delivery models.

The base compensation range for this role in the posted location is: 62786- 83472

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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