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Senior Production Support Engineer Jobs in Alabama

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense -- monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...

Transform9

Production Support Engineer

Birmingham, AL · On-site

$39.25 - $51.25/hr

The Production Support Engineer is the first line of defense - monitoring the platform, triaging ... You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a ...

Arcosa LWB, LLC

Senior Production Worker

Livingston, AL · On-site

$14.50 - $17.25/hr

In this role you will support a positive safety culture by directing the activities and staff within a 24/7 aggregate environment that is regulated by MSHA safety standards. As a Senior Production ...

Arcosa Lightweight

Senior Production Worker

Livingston, AL · On-site

$14.50 - $17.25/hr

In this role you will support a positive safety culture by directing the activities and staff within a 24/7 aggregate environment that is regulated by MSHA safety standards. As a Senior Production ...

UFG Insurance

Sr Production Underwriter

Birmingham, AL · On-site

$103K - $136K/yr

UFG is looking for a Sr. Production Underwriter to join our Southeast Region in a multi-line, multi ... Support and participate in the deployment of technical underwriting training/content.

Leidos

Senior Product Support Analyst

Huntsville, AL · On-site

$105K - $190K/yr

Description The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an ... This position integrates engineering, supply chain, configuration management, logistics, and ...

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All JobsProduction Support Engineer JobsSenior Production Support Engineer JobsSenior Production Support Engineer Jobs in Alabama

Senior Production Support Engineer information

See Alabama salary details

$20.4K

$93.6K

$144.1K

How much do senior production support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior production support engineer in Alabama is $93,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $112,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by senior production support engineers, and how can they be effectively managed?

Senior Production Support Engineers often encounter challenges such as responding to high-priority incidents, balancing proactive maintenance with urgent issue resolution, and communicating complex technical problems to non-technical stakeholders. Successfully managing these challenges involves developing strong troubleshooting skills, implementing robust monitoring and alerting tools, and fostering collaborative relationships with development and operations teams. Additionally, maintaining detailed documentation and participating in post-incident reviews can help identify root causes and prevent future occurrences.

What are the key skills and qualifications needed to thrive as a senior production support engineer, and why are they important?

To thrive as a Senior Production Support Engineer, you need deep expertise in troubleshooting, incident management, and systems administration, often backed by a degree in computer science or related field. Familiarity with monitoring tools (such as Splunk or Nagios), scripting languages (like Python or Shell), and ITIL or similar certifications is often required. Strong problem-solving abilities, effective communication, and resilience under pressure are valuable soft skills for this role. These competencies ensure rapid resolution of technical issues, system reliability, and seamless operations in high-stakes production environments.

What is the difference between Senior Production Support Engineer vs Production Support Engineer?

AspectSenior Production Support EngineerProduction Support Engineer
CredentialsBachelor's degree in CS or related field; experience often includes certifications like ITILBachelor's degree in CS or related field; certifications like ITIL are common
Work EnvironmentHigh-pressure environments supporting critical systems, often in financial, tech, or telecom sectorsSupport roles in similar industries, focusing on maintaining and troubleshooting production systems
ResponsibilitiesLeading incident resolution, mentoring junior staff, and implementing improvementsMonitoring, troubleshooting, and resolving production issues

The main difference is that Senior Production Support Engineers typically have more experience, leadership responsibilities, and involvement in process improvements, while Production Support Engineers focus on day-to-day support and issue resolution.

What does a senior production support engineer do?

A Senior Production Support Engineer is responsible for maintaining and improving the stability and performance of software applications and systems in a live production environment. They investigate and resolve complex technical issues, manage incidents, and work closely with development and operations teams to ensure minimal downtime. Their role often includes monitoring system health, implementing improvements, and developing tools to automate support tasks. Additionally, they may mentor junior engineers and contribute to documentation and process enhancements to prevent recurrent issues.
What are the most commonly searched types of Production Support Engineer jobs in Alabama? The most popular types of Production Support Engineer jobs in Alabama are:
What job categories do people searching Senior Production Support Engineer jobs in Alabama look for? The top searched job categories for Senior Production Support Engineer jobs in Alabama are:
What cities in Alabama are hiring for Senior Production Support Engineer jobs? Cities in Alabama with the most Senior Production Support Engineer job openings:
Senior Production Support Engineer jobs near you
Infographic showing various Senior Production Support Engineer job openings in Alabama as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution, with an average salary of $93,597 per year, or $45 per hour.

Production Support Engineer

Transform9

Birmingham, AL • On-site

$39.25 - $51.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

When something goes wrong on the Transform9 platform, a real patient can't reach their doctor. The Production Support Engineer is the first line of defense — monitoring the platform, triaging incoming issues, and working quickly to restore service. This is an engineering role, not a help desk role: you'll dig into logs, reproduce bugs, escalate with clear context, and close the loop with customers. You'll work closely with senior engineers and gain deep exposure to a modern voice AI platform in a high-stakes environment.

What you'll do

  • Monitor platform health and proactively identify issues before they impact customers
  • Triage and prioritize incoming production issues from internal teams and customers
  • Investigate failures using logs, metrics, and observability tooling — reproduce, isolate, and document issues clearly
  • Perform first-level engineering triage: distinguish configuration issues, integration failures, infrastructure events, and application bugs
  • Escalate well-characterized issues to the appropriate engineering team with full context
  • Communicate clearly with Customer Success and affected customers during incidents
  • Maintain and improve runbooks, triage guides, and support documentation
  • Participate in on-call rotation
  • Develop production-grade practices consistent with HIPAA and healthcare security standards

Location

On-site at our Birmingham, AL office.

Requirements

  • 3–5 years in a technical support, production support, or junior engineering role
  • Ability to read and navigate backend code (Python or TypeScript preferred) — not expected to write features, but must be able to follow logic and identify likely failure points
  • Comfort with log analysis and observability tooling (CloudWatch, Datadog, Grafana, or equivalent)
  • Strong written communication — able to write clear, concise incident summaries and escalation notes
  • Solid understanding of REST APIs and how to use tools like Postman or curl to test and debug
  • Ability to work calmly and methodically under pressure
  • Eagerness to learn and grow toward a full engineering role

Nice to have

  • Experience supporting SaaS platforms or API-based products
  • Familiarity with AWS services and cloud infrastructure basics
  • Exposure to telephony, voice, or healthcare platforms
  • Experience writing or maintaining technical runbooks

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.