Senior Operations Manager Jobs in Portland, ME (NOW HIRING)

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Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact - both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program - it's about creating a culture of compliance that will cascade throughout the organization.

The Senior Compliance Business Oversight Manager (US) is responsible for providing senior-level, independent compliance risk oversight for Commercial Banking and Payment Operations. The role supports the development, implementation, and ongoing enhancement of the regulatory compliance program for Commercial Banking and Payment Operations, with accountability for advising senior business partners, overseeing compliance risk management activities, and ensuring applicable laws, regulations, policies, and enterprise standards are effectively integrated into business processes and controls. The role requires strong regulatory judgment, business acumen, people leadership, and the ability to influence outcomes across a matrixed environment.

The Team is made up of seven Compliance personnel covering Commercial and Small Business Banking. Team oversight expanding to include Payment Operations. This role will support both the Commercial and Small Business Banking as well as Payment Operations business.

The above details are specific to the role which is outlined in the general description below. Please review Preferred & Experience below as you consider this opportunity.

The Senior Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth and Scope:

Leads or supports the development, maintenance, and continuous enhancement of compliance oversight programs designed to identify, assess, manage, monitor, and report regulatory compliance risk for assigned business lines
Provides senior-level compliance advice, credible challenge, and effective oversight for business strategies, new initiatives, products, services, operational changes, and issue remediation activities
Partners with business leaders and control partners to operationalize compliance requirements, strengthen controls, and support alignment with enterprise compliance programs and risk appetite
Oversees and contributes to compliance risk assessments, regulatory change management, monitoring, testing, issue management, training, reporting, and other core compliance program activities, as applicable
Develops trusted relationships with senior business partners and provides clear, practical, and risk-based guidance on complex regulatory matters impacting Commercial Banking, Payments, and related operations
Supports management reporting and provides timely, accurate, and well-supported insight on compliance risks, control effectiveness, issues, trends, and outcomes for senior management and governance committees
Serves as a senior compliance representative on projects, initiatives, and working groups involving complex laws, regulations, business processes, controls, and cross-functional stakeholders
Coordinates with Legal, Risk, Audit, Operations, Product, Technology, and other partners to promote effective compliance risk management and sustainable control design
Supports regulatory examination, audit, and inquiry responses by helping coordinate materials, develop management responses, and ensure commitments and remediation activities are appropriately tracked
Identifies emerging risks, regulatory developments, control gaps, and process improvement opportunities and escalates matters appropriately
Helps build team capability by promoting knowledge sharing, developing subject matter expertise, and fostering a collaborative, high-performing team environment
May represent Compliance in governance forums, committees, working groups, or other meetings where assigned business activities are impacted by laws, rules, regulations, or enterprise compliance requirements

Education & Experience:

• Undergraduate degree or equivalent work experience

• 10+ years of experience

Preferred Skills:

Bachelor's degree or progressive work experience in addition to the experience noted below
10+ years of related experience in compliance, risk management, legal, audit, regulatory supervision, financial services, or a related discipline
Certified Regulatory Compliance Manager (CRCM), law degree, regulatory agency experience, or other relevant professional certification preferred
Strong knowledge of U.S. bank regulatory rules applicable to Commercial Banking, Small Business Banking, and Payment Operations, including: Commercial Banking and Small Business Banking - Regulation B/ECOA, Regulation Y/FIRREA appraisals, FDPA, anti-tying restrictions, UDAAP/UDAP, and

applicable commercial lending, deposit, and customer disclosure requirements; Payment Operations - Regulation CC, Regulation E, Regulation J, wire transfer requirements, check processing and funds availability requirements, Federal Reserve payment system rules, payment network rules, and

operational requirements related to payment processing, returns, disputes, error resolution, and exception handling; and Emerging Payments and Digital Assets - OCC expectations applicable to national banks engaging in tokenized deposit, stablecoin reserve, distributed ledger, and related payment facilitation activities,

including safe and sound risk management, compliance with applicable law, operational controls, governance, customer protection, third-party risk management, and alignment with the bank's overall business strategy.
Demonstrated experience providing independent compliance oversight, advice, and credible challenge to senior business and control partners
Experience leading or contributing to compliance program activities, including risk assessments, regulatory change management, monitoring, testing, issue management, training, governance reporting, and control oversight
Strong people leadership skills, including the ability to coach, develop, motivate, and manage employees in a collaborative and accountable environment
Proven ability to evaluate complex business processes, identify regulatory compliance risks, assess control effectiveness, and recommend practical, risk-based solutions
Demonstrated ability to develop and maintain productive relationships with business partners, control functions, senior management, auditors, and regulators
Strong organizational, analytical, and judgment skills, with the ability to manage multiple priorities, drive execution, and escalate issues appropriately
Solid understanding of technology, data, systems, and operational processes as they relate to compliance controls and risk oversight
Effective influencing, negotiation, and stakeholder management skills, including the ability to operate successfully in a matrixed environment
Excellent written and verbal communication skills, including the ability to prepare executive-ready materials and communicate complex regulatory concepts clearly and succinctly

Customer Accountabilities:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes

• Formulates relevant and meaningful data analysis, leveraging advanced modeling and analytics, and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues

• Contributes to the development and implementation of Compliance programs

• Guides partner through the development, implementation, oversight and management of effective Compliance Programs

• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance

• Represents Compliance on internal or external committees relating to designated business activities as required

• Delivers relevant subject matter expertise and Compliance advice to business management

• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices

• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis

• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder Accountabilities:

• Actively assists in developing and overseeing implementation of business line policies and Compliance Team procedures

• Oversees respective programs/policies/practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

• Partners with the governance & assurance function to develop annual awareness training

• Conducts enterprise wide annual risk assessment for all TD businesses

• Protects the interests of the organization - identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues

• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience

• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest

• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business

• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities

• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional

• International Travel - Never

• Performing sedentary work - Continuous

• Performing multiple tasks - Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds - Occasional

• Sitting - Continuous

• Standing - Occasional

• Walking - Occasional

• Moving safely in confined spaces - Occasional

• Lifting/Carrying (under 25 lbs.) - Occasional

• Lifting/Carrying (over 25 lbs.) - Never

• Squatting - Occasional

• Bending - Occasional

• Kneeling - Never

• Crawling - Never

• Climbing - Never

• Reaching overhead - Never

• Reaching forward - Occasional

• Pushing - Never

• Pulling - Never

• Twisting - Never

• Concentrating for long periods of time - Continuous

• Applying common sense to deal with problems involving standardized situations - Continuous

• Reading, writing and comprehending instructions - Continuous

• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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