... while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments. The Senior Manager provides direction, coaching, and oversight for the U150 ...
... while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments. The Senior Manager provides direction, coaching, and oversight for the U150 ...
... while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments. The Senior Manager provides direction, coaching, and oversight for the U150 ...
... while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments. The Senior Manager provides direction, coaching, and oversight for the U150 ...
Senior Operations Transformation Specialist
Westbrook, ME · On-site
$77K - $104K/yr
The Senior Operational Transformation Specialist leads strategic improvement initiatives across the ... Bachelor's degree in Health Science, Operations Management, Leadership, Organizational Development ...
Senior Operations Transformation Specialist
Westbrook, ME · On-site
$77K - $104K/yr
The Senior Operational Transformation Specialist leads strategic improvement initiatives across the ... Bachelor's degree in Health Science, Operations Management, Leadership, Organizational Development ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Senior Manufacturing Operations Advisor - Operations/Production/ Plant Manager
South Portland, ME · On-site
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
Senior Manufacturing Operations Advisor - Operations/Production/ Plant Manager
South Portland, ME · On-site
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Quick apply
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments. We are looking for someone ...
Operations Manager
Cape Elizabeth, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Cape Elizabeth, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Portland, ME · On-site
$21.75 - $35.75/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Portland, ME · On-site
$21.75 - $35.75/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Portland, ME · On-site
$21.75 - $35.75/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Portland, ME · On-site
$21.75 - $35.75/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Brunswick, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Brunswick, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Cape Elizabeth, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Cape Elizabeth, ME · On-site
$20.10 - $34.10/hr
Position Summary The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution ...
Operations Manager
Portland, ME · On-site
$65K - $70K/yr
We're looking for a passionate, driven, and detail-focused Hotel Operations Manager to help bring our brand-new hotel to life. This is a unique opportunity to shape the guest experience from the ...
Operations Manager
Portland, ME · On-site
$65K - $70K/yr
We're looking for a passionate, driven, and detail-focused Hotel Operations Manager to help bring our brand-new hotel to life. This is a unique opportunity to shape the guest experience from the ...
Operations Manager
Portland, ME · On-site
We're looking for a passionate, driven, and detail-focused Hotel Operations Manager to help bring our brand-new hotel to life. This is a unique opportunity to shape the guest experience from the ...
Operations Manager
Portland, ME · On-site
We're looking for a passionate, driven, and detail-focused Hotel Operations Manager to help bring our brand-new hotel to life. This is a unique opportunity to shape the guest experience from the ...
Sr Operations Admin-3
$18.19 - $27.34/hr
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone * Reviews, researches and/or ...
Sr Operations Admin-3
$18.19 - $27.34/hr
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone * Reviews, researches and/or ...
Sr Operations Admin-1
$18.19 - $27.34/hr
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone * Reviews, researches and/or ...
Sr Operations Admin-1
$18.19 - $27.34/hr
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone * Reviews, researches and/or ...
Senior Operations Manager information
See Portland, ME salary details
$39.9K - $51.1K
2% of jobs
$51.1K - $62.3K
7% of jobs
$62.3K - $73.5K
15% of jobs
$73.9K is the 25th percentile. Wages below this are outliers.
$73.5K - $84.7K
15% of jobs
The median wage is $92.7K / yr.
$84.7K - $95.9K
15% of jobs
$95.9K - $107.1K
9% of jobs
$107.1K - $118.4K
11% of jobs
$120K is the 75th percentile. Wages above this are outliers.
$118.4K - $129.6K
11% of jobs
$129.6K - $140.8K
6% of jobs
$140.8K - $152K
5% of jobs
$152K - $163.2K
4% of jobs
$39.9K
$101K
$163.2K
How much do senior operations manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for senior operations manager in Portland, ME is $101,005.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $124,300.00 per year, depending on experience, location, and employer.
What is the difference between Senior Operations Manager vs Operations Director?
| Aspect | Senior Operations Manager | Operations Director |
|---|---|---|
| Responsibilities | Oversees daily operations, manages teams, implements policies | Sets strategic direction, oversees multiple departments, aligns operations with company goals |
| Required Credentials | Bachelor's degree, experience in operations, leadership skills | Bachelor's or master's degree, extensive experience, strategic planning skills |
| Work Environment | Office-based, team management, process optimization | Executive meetings, cross-departmental coordination, high-level planning |
| Industry Usage | Common in mid-sized companies, manufacturing, logistics | Found in large corporations, corporate strategy, enterprise-level operations |
The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.
What does a senior operations manager earn?
A senior operations manager typically earns a salary ranging from $80,000 to $150,000 annually, depending on industry, location, and experience. They often receive additional benefits such as bonuses, health insurance, and retirement plans, and may be responsible for overseeing large teams and complex processes.
What is a senior operations manager?
A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.
What are the key skills and qualifications needed to thrive as a senior operations manager, and why are they important?
To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.
How does a senior operations manager typically collaborate with other departments to drive organizational success?
A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.
What does a senior operations manager do?
A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.
More about Senior Operations Manager jobs
What are popular job titles related to Senior Operations Manager jobs in Portland, ME?
For Senior Operations Manager jobs in Portland, ME, the most frequently searched job titles are:
What job categories do people searching Senior Operations Manager jobs in Portland, ME look for?
The top searched job categories for Senior Operations Manager jobs in Portland, ME are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Sun Life Assurance Company of Canada rating
8.6
Based on 18 frontline employees who took The Breakroom Quiz
90th of 309 rated insurance
Job description
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
The Opportunity
TheSenior Manager, Premium Resolution leads a team responsible for resolving complex premium administration issues, payment inquiries, collections concerns, billing discrepancies, lapse prevention, and premium reconciliation activities across Sun Life's Group Benefits business. This role is accountable for delivering a strong client and employee experience while ensuring operational excellence, financial accuracy, risk mitigation, and adherence to service commitments.
The Senior Manager provides direction, coaching, and oversight for the U150 Resolution team, acts as an escalation leader for high-impact or financially sensitive issues, and partners across Client Account Management, Underwriting, Billing, Claims, Sales, Technology, Finance, and other operational teams to drive timely and sustainable resolutions.
What you will do:
People Leadership and Talent Development
Lead, coach, and develop Premium Resolution Specialists responsible for complex client payment, billing, lapse, and premium-related inquiries.
Set clear expectations for production, quality, service, collaboration, risk management, and client outcomes.
Conduct performance check-ins, development planning, career coaching, workload balancing, and succession planning.
Foster an inclusive, collaborative, accountable, and client-focused team culture.
Client Resolution and Escalation Management
Serve asescalationowner for complex, high-value, aged, or financially sensitive premium issues and lapse situations.
Ensure team members coordinate internal resources and own assigned issues from beginning to end.
Promote proactive communication with clients, brokers, TPAs, and internal partners to improve experience and reduce rework.
Operational Excellence and Controls
Monitorinventory, workflow queues, case aging, turnaround time, quality, and service expectations.
Identifyrecurring root causes and implement sustainable process improvements, job aids, controls, and governance routines.
Ensureaccurateapplication of documented procedures andappropriate handlingof payment history, paid-versus-billed analyses, lapse inquiries, and reconciliation support.
Represent Premium Administration in projects, issue-resolution forums, and operational readiness activities.
Cross-Functional Leadership
Build effective partnerships with Underwriting, Amendments, Client Services, Sales, Billing, Finance, Technology, and other teams to resolve issues and improve handoffs.
Use data, reporting, and operational insights to communicate themes, recommend priorities, and support strategic planning.
Drive adoption of continuous improvement, automation, and AI-enabled opportunities that reduce manual work and improve accuracy.
What you will bring with you:
- 3 to 5+ years of experience in Group Benefits, Premium Administration, Billing, Financial Operations, Client Services, or related insurance operations preferred.
- Strongpeopleleadership, coaching, performance management, and workforce planning skills.
- Demonstrated ability to lead through ambiguity, competing priorities, and time-sensitive client escalations.
- Strong financial and operational acumen, including ability to interpret premium balances, billing records, payment history, and receivable trends.
- Excellent written and verbal communication skills, with ability to tailor messages for clients, brokers, operational partners, and senior leaders.
- Experience with process improvement, operational controls, reporting, or automation initiatives preferred.
- Strong analytical skills and comfort using Excel, reporting tools, workflow data, and operational metrics to manage performance andidentifytrends.
- Client-centered mindset withdemonstratedjudgment, confidentiality, sound decision-making, and attention to detail.
- Commitment to diversity, equity, inclusion, collaboration, and continuous learning.
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. National Average Salary Range: $64,700 - $97,100
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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