Knowledge Operations Manager Jobs in Portland, ME

Build a Great Career with SOCRadar:

SOCRadar is poised for continued success with a relentless focus on innovation, global expansion, and feature-rich multifunctionality. Our mission is to empower organizations to stay ahead of evolving cyber threats.

Enterprises around the world are increasingly selecting SOCRadar to achieve proactive security by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web.

SOCRadar users leverage our expertise and investment in scalable, innovative Extended Threat Intelligence (XTI) solutions to protect their most valuable assets: brand reputation, employees, customers, and overall business operations.

If you're passionate about building scalable revenue processes, driving operational excellence, and enabling high-performing Sales, Customer Success, Marketing, and Partner teams, we'd love to hear from you.

About the Role:

SOCRadar is seeking a highly analytical and execution-focused Revenue Operations Manager to build and scale our global Revenue Operations function.

This role is ideal for someone who enjoys solving complex operational challenges, designing scalable Go-To-Market (GTM) processes, and partnering closely with executive leadership to drive predictable revenue growth.

You'll work across Sales, SDR, Customer Success, Marketing, Channel, Finance, and Executive Leadership to ensure our revenue engine operates efficiently and is built for scale.

We're looking for someone who thrives in a fast-paced startup environment, enjoys wearing multiple hats, takes ownership, and continuously seeks opportunities to improve processes.

What You'll Do

Revenue Strategy & Planning

• Develop and execute SOCRadar's Revenue Operations strategy.
• Partner with executive leadership on GTM planning.
• Drive predictable revenue growth through operational excellence.
• Improve revenue forecasting and pipeline visibility.
• Support annual and quarterly business planning.

Sales Operations

• Optimize the end-to-end sales process.
• Territory planning and account assignments.
• Lead routing and automation.
• Opportunity lifecycle management.
• Forecasting methodology.
• Pipeline inspection.
• Deal approval workflows.
• Commission calculation support.

Customer Success Operations

Partner closely with Customer Success by improving:

• Customer onboarding workflows.
• Renewal management.
• Expansion opportunities.
• Customer health scoring.
• Churn prediction.
• Customer lifecycle reporting.

Marketing Operations

Collaborate with Marketing to optimize:

• Lead scoring
• Lead routing
• Attribution reporting
• Campaign performance
• Funnel conversion
• MQL to SQL conversion

CRM Ownership

Own and continuously improve Salesforce CRM. Responsibilities include:

• CRM governance.
• Data quality.
• Automation.
• Workflow optimization.
• Dashboard creation.
• User adoption.
• Security and permissions.

Forecasting & Analytics

Build executive dashboards covering:

• Pipeline Health.
• Win Rate.
• Sales Velocity.
• Forecast Accuracy.
• Customer Retention.
• Renewal Performance.
• SDR Productivity.
• Revenue Growth.
• Sales Cycle Length.
• Funnel Conversion.
• ARR / MRR Reporting.

Provide actionable recommendations using data.

Revenue Intelligence

Analyze:

• Pipeline trends
• Territory performance
• Sales productivity
• Customer expansion
• Churn risks
• Capacity planning
• Quota attainment.
  

Present insights directly to executive leadership.

Technology Stack

Manage and optimize tools including:

• Salesforce.
• HubSpot.
• Gong.
• ZoomInfo.
• LinkedIn Sales Navigator.
• BI Platforms.

Evaluate and implement new GTM technologies.

Cross Functional Leadership

Partner closely with:

• Sales Leadership.
• SDR Managers.
• Customer Success.
• Finance.
• Marketing.
• Product.
• HR.
• Executive Leadership.

Ensure all teams operate using aligned KPIs and standardized processes

Required Qualifications

• 5+ years of Revenue Operations, Sales Operations, or GTM Operations experience.
• Experience in Cybersecurity domain.
• Expert knowledge of Salesforce CRM.
• Strong understanding of the B2B SaaS revenue lifecycle. Experience building dashboards and reporting. Advanced Excel / Google Sheets skills.
• Excellent stakeholder management.
• Strong analytical mindset.
• Exceptional communication skills.
• Experience working in remote global teams.

Preferred Qualifications

• Cybersecurity industry experience.
• SQL knowledge.
• Tableau / Power BI / Looker.
• AI-driven sales tools.
• Experience implementing RevOps from scratch. MEDDPICC / MEDDIC / SPICED methodology knowledge.

Success in Your First Year

Within 12 months, you will:

• Improve forecast accuracy.
• Increase CRM adoption.
• Build executive dashboards.
• Standardize GTM processes.
• Improve sales productivity.
• Increase pipeline visibility.
• Improve customer retention reporting.
• Reduce manual operational work through automation.
• Enable predictable revenue growth.

Who You Are

We're looking for someone who demonstrates:

• Startup mindset.
• Ownership mentality.
• High accountability.
• Strong business acumen.
• Curiosity.
• Continuous learning.
• Problem-solving ability.
• Bias for action.
• Adaptability.
• Strategic thinking with hands-on execution.

Salary Range - 90,000-110,000 per year.

Why Join SOCRadar?

• Join a Gartner-recognized cybersecurity visionaries.
• Work with talented global teams.
• Build scalable revenue operations from the ground up.
• Work remotely with flexible collaboration.
• Make a measurable impact on company growth.
• Accelerate your career in one of the fastest-growing cybersecurity companies.