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Senior It Msp Jobs in Rio Rancho, NM (NOW HIRING)

Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

The autonomy and client engagement typical of a local MSP * The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance: As a Blue ...

Path Forward IT

Support Engineer II

Albuquerque, NM · On-site

The autonomy and client engagement typical of a local MSP * The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance: As a Blue ...

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All JobsSenior It Msp JobsSenior It Msp Jobs in Rio Rancho, NM

Senior It Msp information

See Rio Rancho, NM salary details

$42.3K

$96.7K

$114.3K

How much do senior it msp jobs pay per year?

As of Jun 26, 2026, the average yearly pay for senior it msp in Rio Rancho, NM is $96,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $109,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT MSP, and why are they important?

To thrive as a Senior IT MSP, you need deep technical expertise in networking, cloud services, cybersecurity, and a solid background in IT support, often backed by certifications like CompTIA, Cisco, or Microsoft. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and automation platforms is essential. Strong problem-solving skills, client communication, and the ability to manage multiple priorities set outstanding professionals apart. These skills ensure reliable IT service delivery, proactive issue resolution, and high client satisfaction in demanding managed service environments.

What is a Senior IT MSP?

A Senior IT MSP (Managed Service Provider) professional is an experienced IT specialist who oversees and manages a company's IT infrastructure and services on behalf of clients. They handle tasks such as network management, cybersecurity, cloud services, and technical support, ensuring systems run smoothly and securely. In a senior role, they may also lead teams, design IT strategies, and act as a primary point of contact for client organizations. Their goal is to maximize uptime, prevent issues, and align IT solutions with business needs.

What are some typical challenges Senior IT MSP professionals face when managing multiple client environments?

Senior IT MSP professionals often navigate the complexity of supporting diverse client infrastructures, each with unique requirements and technologies. This can involve balancing urgent support tickets, proactively monitoring systems, and ensuring compliance with industry standards across various environments. Effective communication and prioritization skills are essential, as is staying current with the latest security threats and solutions. Collaboration with junior team members and client stakeholders is also key to delivering high-quality service and maintaining long-term client relationships.

What is the difference between Senior IT MSP vs Network Administrator?

AspectSenior IT MSPNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house or external organizations managing internal networks
Employer & IndustryIT service providers, MSP companiesBusinesses with internal IT teams or external vendors
Job FocusOverseeing multiple client networks, strategic planning, and high-level supportMaintaining and troubleshooting internal network infrastructure

While both roles require networking certifications and involve network management, a Senior IT MSP typically works across multiple client environments providing strategic and high-level support, whereas a Network Administrator focuses on managing internal network systems within a single organization.

What are popular job titles related to Senior It Msp jobs in Rio Rancho, NM? For Senior It Msp jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Senior It Msp jobs in Rio Rancho, NM look for? The top searched job categories for Senior It Msp jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Senior It Msp jobs? Cities near Rio Rancho, NM with the most Senior It Msp job openings:
Senior It Msp jobs near you
Sr Mgr, Information Technology (OFRA #10116008)

Sr Mgr, Information Technology (OFRA #10116008)

State of New Mexico

Albuquerque, NM • On-site

$44.98 - $71.96/hr

Full-time

Posted 26 days ago

State Of New Mexico rating

7.1

Company rating: 7.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

38th of 50 rated states

Job description

$44.98 - $71.96 Hourly
$93,552 - $149,683 Annually
This position is a Pay Band C12
Posting Details
The Office of Family Representation and Advocacy (OFRA) provides high quality legal representation and advocacy for New Mexico families in the child abuse and neglect system.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
The Chief Information Officer (CIO) plays a critical role in shaping and executing the agency's strategic direction for information technology. This position leads the development of the agency's annual IT strategic plan, provides oversight for technology initiatives, and ensures effective IT project management across the organization. The CIO is responsible for the operational management of the agency's technology environment, including infrastructure, information systems, security, and IT vendor and contract oversight. Because OFRA is a small agency with only one IT support position, the CIO role also includes performing any and all hands-on technical work and End-User support as needed.
How does it get done?
Duties for this position include:
- Develop, maintain, and lead the agency's strategic direction for information technology, including the annual IT strategic plan and long-term technology roadmap.
- Develop the agency's yearly IT budget and prepare C-2 requests to support planned technology needs and initiatives.
- Manage IT contracts and vendors to ensure effective performance, compliance, and value to the agency.
- Manage agency applications, software systems, and applicable databases.
- Direct and support the daily operational management of IT infrastructure, including networks, servers, security, and end-user systems.
- Supervise IT staff, providing coaching, performance management, and support in building the agency's future IT team.
- Establish and maintain IT policies, procedures, and standards to ensure reliability, security, and compliance with state and federal requirements.
- Collaborate with leadership to identify technology needs, assess risks, and support the agency's broader strategic and statutory objectives.
Who are the customers?
Office of Family Representation and Advocacy (OFRA) leadership, staff, and constituents of New Mexico.
Ideal Candidate
The ideal candidate will have:
- Proven experience managing and developing IT projects.
- Hands-on technical experience across a range of IT and AV systems, with willingness to step in and provide direct support when needed.
- Strong problem-solving skills and a solution-focused mindset, with the ability to assess issues, identify options, and implement effective resolutions.
- Excellent communication and collaboration skills
- The ability to operate strategically while remaining comfortable with day-to-day operational responsibilities in a small agency environment.
Minimum Qualification
Bachelor's Degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and six (6) years of experience in at least two (2) of the following areas: Applications Development, IT Architecture, Data Management, Network Administration, Project Management, IT Security/Compliance, or Systems Administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience. At least two (2) years leading an IT team.
Employment Requirements
Must possess and maintain a valid New Mexico Driver's License. Must possess a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
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Agency Contact Information: Lisa Fitting, lisa.fitting@ofra.nm.gov Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.

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